Acorn TV Reviews 

Only put 1 star as you have to put something.
Do not join this company. They continue to charge without permission.
Cannot contact anyone to talk to about this unless you pay to join another company to investigate. Why should I pay to talk to someone about this issue.
This appears to be an unethical company
If anyone can advise me how to address the issue of continued charging of account withou permission please let me know. G

TERRIBLE PLATFORM AND IMPOSSIBLE TO CANCEL!!

I never leave reviews but this was so bad I had to. I have never experienced such a shocking platform. I did a 7 day free trial, started watching a great series but it was very difficult to cast to the TV, every night it would take about 30mins of trying to get it to work before I could watch anything. I was hooked on the series so put up with it until I'd finished it.

I then tried to cancel, but they pulled every dirty trick in the book to stop me from cancelling. First I logged into my account and it had a very misleading page which showed my membership as not active, as if it had automatically been cancelled. I almost left it thinking I might have cancelled it already and forgotten, but I searched and found a more hidden cancel button. But when I clicked it it came up with a message saying that they couldn't cancel my membership due to technical difficulties and to send an email.

The email address THEY PROVIDED in this message was for a COMPLETELY DIFFERENT COMPANY! It took several messages going back and forward with this company when they were telling me they couldn't find my account, before they realised that I had contacted the wrong company (because Acorn sent me there!)

I am sure what they are doing can't be legal. DO NOT JOIN!

Impossible to cancel . Beware. They offered me a free month to stay with them and I was charged. And again I was charged after cancelling in the app. Their support does not help.

The worst worst worst of them all.
No communications
Some series with 8 episodes they only stream 3 episodes!!!!! Very very annoying!!!!
But the worst part is you cant cancel, youcant communicate, somebody should put the through the court!!!

Quit working after several weeks, none of the technical suggestions from Acorn or Samsung fixed it. I rebooted, cleared cache, uninstalled and reinstalled , signed out and back in........and of course they will not prorate and refund the rest of my year subscription. Playback is a nightmare.

I have been trying to cancel my Acorn Tv subscription but they keep coming up with the same thing cannot find me under my email address even though they can manage to reply with these excuses to my email. They have asked me to send them a my details ( email address, bank account it is being paid for as they do not have it) but they managed to take £49.99 even though they don't have my bank details.

We have tried over and over again to cancel our subscription, as we no longer watch Acorn TV. We have not been able to cancel! They say our email address is wrong, or it's another issue! We contacted xfinity and they said we have to contact Acorn! What insanity! In the meantime, Acorn gets our money for something we are not using and cannot cancel!!!!! And xfinity won't help us!

I cancelled my membership in May 2023 and received the "sorry to see you go, have a free month on us". I said no and thought no more of it. Due to my own stupidity I had not been checking my payments and the payment to Acorn was not cancelled. Even though I have sent them proof that I requested cancellation and they acknowledged it, it is "not company policy" to refund monies. I will keep fighting this as it's their error. Also, content quite old. They've now come back stating that they will return the monies. Still wouldn't use again.

Acorn will only allow you to stream four shows in one day. This includes just taking a quick look at a show to see if you like it. This is counted. They site bogus reasons for this. Too many devices being used at once is one of them! I'm the only one streaming! Also some other technical mumbo jumbo that makes no sense. I do not have this issue with any other streaming service so why only with ACORN.

Quality, not quantity! Fantastic original programming. We've been subscribed for several years now and still enjoy Acorn. We've just started watching Signora Volpe, thoroughly enjoyed the first episode.

Terrible! Very little content. For $6.99 a month there are better choices starting with Britbox and Masterpiece. Their customer service is also bad- I think the responses are from AI. Nothing is personalized.

I bought a subscription for Acorn TV from Roku through my Roku Stick. I tried to log in to watch it and Acorn TV think I am trying to log in to a defunct account I had with them a while ago, so are blocking my access to my Roku subscription. Their helpdesk weren't any use and suggested that I cancel my subscription with Roku, who will not refund me as it's Acorn TVs fault and not theirs.

Signed up for free trial and tried to cancel after a couple of hours because of constant buffering and content. It;s taken so many emails with them :issuing a ticket to be reviewed: Finally got them on the phone to cancel and have received an email confirmation but I'm still not sure it's a done deal. Take my advice and avoid. I have notified my credit card company to block any charges.

Do not sign up for Acorn TV, even when you cancel (6 months ago I cancelled) they will still take your money. Fraud!

Despite continued promises from acorn this is the 4th month that despite being paid my access to their programs has been blocked to me by them even though they have taken their payment, I can understand the odd hiccup but 4 times in a row and constant confirmations by them that its sorted, clearly it isn't, I'm not sure that its worthy this monthly hassle to continue remaining with them

I cancelled 6 months ago but subscription fees continued to be deducted. They found all sorts of reasons not to refund the fees, but ‘as a gesture of goodwill’ offered me a free month and a refund of the last 2 months which included a fee taken out after I lodged the claim. Also did not reply to a number of my follow up messages and kept saying it was resolved. Will never subscribe to Acorn again.again.

Streaming issues. Via an LG smart tv through its browser. My connection isn't the current fastest, but other providers manage 1080 and even 4K - when available.
Regularly it's slow to load, sluggish to respond to remote control, and so far I've not had any programme stream without a freeze up with that dreaded spinner-spinning for an age followed by error code "PLAYER_ERR_TIMEOUT".
Funny how Netflix streams fine, Prime streams fine - albeit with a VERY sluggish interface - at 1080dpi
Yet Acorn can't manage any kind of reliable stream at only 720dpi. 4K appears to be a distant dream for Acorn customers. with service right now that's more nightmare than dream....
One more month I'll give them. After that, no more.

Kept getting the encrypted message. Liked My Life Is Murder, but could not even watch 1 full episode.

I made the mistake of buying an annual membership based on what I saw on Acorn UK. When I started my viewing in Canada they had very little that I was interested in watching. It seems that Acorn Canada is well down the list. When I did tried to watch something, the site kept crashing, so after a month of total aggravation I cancelled my membership. They, of course, kept the full payment for the year.

Like Scrawn I too keep getting that foolish encrypted message only I have had an account for years. I finally had to cancel a few months before renewal. I really hated to do that because they have some of my favorite shows.