Acme Tools Reviews 208

So i placed an order for a Milwaukee Fuel 18M drill hammer and two batteries, only received one battery. Called and got nothing but the old run around game and no battery..

This store is suck!! Don't waste your money and your time

Purchased a Dewalt cordless saw with two batteries end of April. The saw came in a week but not the batteries. Over a month has passed still no batteries. However, the batteries are available for sale on their website! I called and agent's answer was that the batteries currently onsale are not part of promotion kit. I have purchased a miter saw and a table saw from them, but this is just not what I expected. Very disappointed.

Before I placed any order, I called acme tools to verify they could ship to my address. I explained how I had previously purchased something online and I had to meet them at a gas station because they couldn't make it to my house. The lady said yes they could definitely deliver to my house. I paid the extra $70 for the liftgate service when I made my order Wednesday.

I'm a single woman working full time taking care of my dementia ridden mother with two acres to mow on a hill. It's now warming up and been raining non-stop here and my yard is a jungle. I was putting off push mowing because it took me 8 days last time and I was waiting for this mower to arrive that I spent over $5,000 on.

On friday, the delivery company called me in the morning and told me they couldn't deliver to me. They asked could I come get it. I said no I paid the extra money because I have no way to get it to my house or off of any large truck which is why I needed the liftgate service. The lady working for the delivery company said they don't even have a truck that does that.

Now it's been two days and I'm still just waiting to see if they can get it to me or if I have to wait days or weeks to get my money back so I can finally get another mower. I'm literally going to spend every waking minute either working at my job or mowing my lawn because they messed up my order after I paid the extra money.

They should really do some research on their own company and figure out what they can and cannot do and stop promising customers things they cannot fulfill, especially when they're going to charge us extra money. This is such an absurd situation and they have literally ruined the following weeks in my life as I will be struggling to maintain my yard and try to purchase another mower while waiting to get my money back and figure out what to do.

I would rate them at zero, but I had to pick one star. My daughter order me a Stanley tool tote/organizer that is on wheels. The first issue was it was to be a Christmas gift but did not arrive until early/mid January. I did not open the box, as there was no visible damage. However, with the weather warming, I opened it to begin spring cleaning efforts only to find the one side was shattered. Acne’s response was its past 30 days, call Stanley. Stanley was not responsible for the packaging of the unit, Acme was. Will never buy from them, too many other companies out there who are much more customer focused.

Had a great experience with Acme Tools. Ordered a package of Dewalt tools. They provided me with the tracking information. Tools arrived in four days just as their email and the tracking number said. Ordered on March 2nd, received on March 6th. Would definitely do business with them again. Smooth experience.

Took my money and said they shipped the item. Nothing was shipped. Nothing was delivered. Nothing has been done to guarantee my satisfaction from a family owned company since 1948. They are fake. They are thieves. They do not care

Absolutely terrible customer service!!!
DO NOT PURCHASE FROM THIS COMPANY!

Customer service is MIA. I ordered 3 items.
One was not in stock, I was not made aware of this until they had prepared 2 items for shipping.

Tried to cancel the 3rd item, removed it from my order and emailed customer service not to send it due to I went elsewhere because I needed it to finish a project.

They sent it anyway weeks later.
No problem, I will not be returning.

Item listed as new. Came in with sawdust, dented and scratches all over it. Would not recommend buying from Acme tools.

Man, I can honestly say that I am so so surprised to look up trust pilot so I could leave a review for Acme tools and find all these horrible reviews. All I can say is that my experience was flawless. I ordered some extremely hard hard to get DeWalt nails that aren’t available hardly anywhere. It was a huge order Wayne probably 300 pounds. They gave me free delivery and it was here within three or four days the entire order they kept me apprised of the entire situation and I could not be happier with them. I will absolutely be using them for all of my construction needs going forward can’t say enough about how impressed I am with this company.

I purchased a Caterpillar 1/1/2025 blower from Acme Tools, and it was supposed to be delivered from the 12th to the 14th of the same month, then it arrived on the 14th, I didn't receive anything and I couldn't see anything about the delivery either. I called the company and they told me it was scheduled for another date, February 5th. How can this happen and no one let me know? If I hadn't contacted them, they wouldn't have said anything either. Very disrespectful. A company I hope never to buy from again. I think they should review their concepts with their customers.

Preordered Milwaukee tool. Got an email that said will be shipping within 7 days. Called on day eight or nine business day and they said the manufacturer hadn’t go any yet and it would be another 2 months I canceled my order as Home Depot said they had over 50 units in stock and I’d have one in 5 days. Don’t waste you time.

Don't waste your time doing business with Acme Tools. Their stated lead times are BS. They "bundle" items and then can't deliver. I am still waiting on a Dewalt Miter Saw Stand that I can buy anywhere else. I should not have fallen for the "bundled" price. Their Customer Service team is useless as well.

I was emailed immediately after my purchase, making an account was part of the check out, so I was able to check on my order. They sent me purchase emails and account creation emails right away. They said they would send me a shipping email when it shipped, the next business day after I ordered, I got a shipping email and tracking information email from Acme and FedEx. I got my item one day early, and it only took about three days. Though, I’m sure that can’t be every order.

I bought after reading the ratings here which had me a little worried, because I had never heard of Acme besides the cartoons. But I had to try to get the item at the sale price they listed. The price was actually the same as Lowe’s, (they were out of stock at Lowe’s), so that gave me some hope. And it turned really good.

I bought a jobsite table saw and it made it to my door with the box intact. I put it together and its working great.

Ruined Christmas. Wish you could give negative stars. Placed an order on Nov. 22 for an itam that was the only thing my son asked for this year and yhe only thing we got him. According to their website the item was in stock. Received an email Dec 3rd stating that now the item was on backorder and would ship mid to late Dec. On Dec 11 received another email saying my order would be shipped with in 7 days. Today, Dec 19th received another email saying now there is an unknown delay . They have no idea when it will ship, but they're investigating it, you know, typical BS corporate generic emails. Now scrambling to find something, anything to take its place at the last minute. Thanks a lot Acme. Should of known they were a joke from the name of the company.

Got ripped off by Acme Tool. I won’t buy from these lowlifes at all.

Was sent tracking that never worked. Filed complaint with PP and received another tracking from Acme that also did not work. Item was never shipped. Waiting on refund from PP.
This IS NOT a legit company.

Don't believe their estimated delivery. Placed an order for Milwaukee Forge batteries, 12.0 with a free 8.0. Estimated delivery for the 12.0 way Dec 12, estimated delivery of the 8.0 was Nov 20. Today is Nov 23 and neither have been delivered. The website shows inventory of the 8.0 but Acme Tool support claims back order status for both because of shipping issues from Milwaukee. Not very happy.

ordered a multimeter ,never showed up..
they sent tracking info that could not be opened after i asked where my purchase was...