Acheatingandgas Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient installation process, noting that quotes arrive quickly and the entire project is completed without any unnecessary delays. Consumers mention that scheduled appointments are always kept on time and operations run smoothly from start to finish. People also discuss the exceptional professionalism of the staff, who are constantly described as extremely helpful, polite, and knowledgeable. Reviewers deeply appreciate how exceptionally clean and tidy the engineers leave the property after finishing the required work. Many loyal clients state they would never hesitate to use these reliable heating services again in the future.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and professional work... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using the company for many years now so did not hesitate to ask Paul to advise us when we needed to replace our boiler. The quote was quick to arrive and Nicola made every attempt to get... See more

Rated 5 out of 5 stars

Brilliant experience! Paul was very knowledgeable and the entire process was very smooth. The installation was done very efficiently by Riess and he throughly checked everything along with explain... See more

Rated 5 out of 5 stars

Nicola was very friendly and efficient and we received the quote quickly. Paul was very helpful when making our decision to use Amersham and Chiltern Heating and Gas and answered all our questions. T... See more

Rated 5 out of 5 stars

Had a new gas boiler and all our radiators flushed out. Paul was fantastic when he came round to do the quote, found a better solution than British Gas for the waste pipe that didn’t involve digging u... See more


Company details

  1. Boiler and Heating Service

Written by the company

At AC Heating and Gas, we are a proud family run business, based in Buckinghamshire. Fully qualified, registered and insured, with over 15 years of experience in the industry, we carry out maintenance service and installation of all domestic Gas central Heating systems. We pride ourselves on providing our customers with outstanding service, ensuring quality, honesty and reliability, with customer satisfaction always our priority. We provide free no obligation quotations, up to 12 years guarantees on selected boilers and up to 24 months interest free finance options. So please get in contact with us today and we'll do all we can to assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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4.9

All reviews

(101)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and Trouble free

This is the second boiler fitted (in different houses) by Paul and both have been smooth and trouble free at reasonable prices. Nothing is too much for Paul and both installations have been completed stress and
free.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Faultless boiler installation

Paul visited our house to advise on a new boiler, he suggested a different brand of boiler to the one I suggested as the wiring to our boiler didn't suit it. The price quoted was very competitive, and the install by Shaun and Jake was problem free! A query regarding the heating of the water tank was answered afterward quickly.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Replacement boiler

Used this company to install a replacement combi boiler. Had a great experience from the initial meeting and assessment with Paul to the installation by Shaun. Paul took time to explain all the options available and what would be best for my house. Shaun arrived to start the installation at the agreed time and explained all that would be done as well as how to operate the system. At the end of the day all the debris, packaging and old parts were taken away. Definitely a company I would use again.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Annual service

Once again had our annual boiler serviced by AC Heating and Gas. Arrived punctually, really informative and explained a few things I should keep an eye on over the year in relation to my heating system. I would highly recommend them for their professional approach and friendly manner

24 July 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler system installed by a great…

New Boiler system installed by a great efficient team, good friendly highly experienced engineers and a pleasure to work with AC Heating and Gas ltd. Good price and high quality bolier from a well known and trusted brand. Good clean up after the job and very helpful care through the process from discussion, order, installation and final checks. Many thanks.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

We had our 23 year old boiler replaced…

We had our 23 year old boiler replaced for a combi. We were provided with a couple of quotes and a recommendation and Paul, knowing we had been without hot water and any water pressure for some time moved schedules around to accommodate so our work would get done nice and quickly. The team on site we polite, tidy, knowledgable and super professional. Here at 8am on the dot and just got stuck in to the work.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

New boiler and central heating pump…

New boiler and central heating pump installed. Very happy with the service. At the quote stage Paul was very easy to deal with, knowledgeable and not at all ‘pushy’. Installation was on time as scheduled and Paddy was excellent throughout, happy to answer questions and there was no sense of him rushing. He stayed until he was happy that the system was fully working taking time to balance the radiators and explain the workings of the boiler and thermostat and ensuring everything was clean and tidy before he left. Would recommend and use again. Thanks!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

My boiler was working but it was…

My boiler was working but it was letting an awful lot of water out through the expansion pipe. I had thought it might be the heat exchanger which is under guarantee still but Sean found out that it was the small expansion vessel and the pressure release valve that needed replacing.
It was all fixed same day and the wife is again a happy bunny.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Boiler replacement - I would absolutely recommend Paul and his team. I'd never dealt with Paul before and was put in contact with him through the "boiler guide" website. Right from the off, everyone was super professional. Paul came and looked at the existing boiler, gave an honest assessment of the options, took the time to properly examine the boiler (the only 1 of 4 companies who quoted that actually did) and clearly explained all the various possibilities. The quote was prompt and very reasonable. It was mid-range of the quotes that I received but trust, safety and professionalism were equally important to me and they were the determining factors in the end. Paul also did not ask for any deposit and I liked that as it demonstrated mutual-trust (British Gas who quoted the highest would have wanted an initial payment). The actual job was done in a day and Sean and Jake (the installers) were terrific. The were professional, knowledgeable, answered all my questions and were respectful of my property. Special mention to Sean's experience as an engineer, my kitchen wall was in a poor condition after the old boiler was removed (wear and tear) but he thought of a way to work around it and the installation went fine. It's about a week now since the installation and everything's working well. In a really competitive market I would recommend these guys without hesitation.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

New Worcester Bosch Boiler Installation

We wanted to replace our 25year old (ish) boiler and chose Amersham and Chiltern Heating and Gas Ltd to do the work. Delighted with our brand new Worcester Bosch 24ri which silently purrs away. The team were very professional to deal with and moved the pipework so we could keep the boiler in the kitchen cupboard. They only left once the system was fully balanced and we were happy. Excellent work.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

A recommended and trusted trader

Competitive quote, good communication, good product and guarantee, excellent customer service from Paul and his team. Product installed by 2 professional and friendly employees (Sean and Jake) who worked well together and respected our property. Highly recommended.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Boiler given a New Lease of Life…

Had a 'Heating Engineer' call to carry out a boiler service. He was only here for 10 minutes when he announced the CO readings were too high and he would need to condem the boiler. A new one would cost £2600. I sought a second opinion from AC Heating. Paul Came to our house and we spoke of the various procedures we could go through as he thought the readings were not so high that an adjustment could not be made, but if not a replacement boiler would be necessary. I received a quotation and went along the route of a boiler service. Shaun attended, cleaned the boiler, replaced some parts, made some adjustments and hey presto a working boiler within recommendations and all for around £100. Thank You AC Heating.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

The Best of Both Worlds - Gas

Paul came around to see me and quote for a new boiler in December 2024. As I’ve previously worked for British Gas I knew that Paul knew his stuff and in fact we had both visited and trained at the same location.
I have a big house which required a 40kw boiler and having already done a heat loss calculation this recommendation was spot on. In addition to the boiler I wanted essay access to the different parts of the house and Paul therefore included the Hive system for each of my motorised valves which was set up and even though there is a lot of steel in the house works perfectly.
In late 2023 I was diagnosed with brain cancer and that is why I decided to change my boiler which worked OK but was 13 years old, was a good recognised boiler, Worcester Bosch, but I wanted to be sure that my boiler was both good and that it was fitted properly.
I was contacted by Paul’s wife about setting up an appointment for the service which was done and the boiler has now been serviced which was straight forward and without hiccup.
Previously I have used British Gas for both the supply and servicing of the boiler and they are of course good, Paul is technically as good as them but offers a more friendly service than they do and it’s nice to have a plumber who is local and responsive. His prices were very competitive and his servicing is cheaper than British Gas which is a nice to have especially as Paul is British Gas trained
I suppose it’s like getting the best of both worlds and I am very happy to have made the move to AC Heating.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

My boiler broke down and I had to get a…

The is an update on my previous review. Matters are now resolved to my satisfaction. My boiler broke down and I had to get a new one. I wanted a smaller, more approachable company with a better after-sales service than what we would normally get at larger firms. AC's prices were competitive and Paul was very prompt when he first viewed the property and boiler; identified the problem which sadly couldn't be repaired. We settled for an expensive Worcester exceeding £3000 - I couldn't get any interest free payment unfortunately but still went for it because of the 12-year Worcester warranty and also the after-sales service which I was hoping to have. My previous boiler was also a 20-year-old Worcester. I included a power flush at an additional cost to make sure everything will work well. The installation and power flush for a 4 bedroom house which would normally take 6-8 hours, only took around 3-3.5 hours at mine which I found a bit strange. Immediately after installing, I had issues with intermittent cold water running through my taps and showers. Paul came once but couldn't identify the problem. I wanted him to check whether the installation and power flush were done correctly but he assured me it was all fine but the problem persisted. He suggested checking with Worcester which I did. My radiators also started playing up upstairs over the weekend and was cold. I reached out to Paul and he came in on Monday. He correctly assessed it wasn't the boiler but a thermostat issue which he promptly replaced. The heating has been restored.Worcester came in on Tuesday and sorted the intermittent cold showers (I hope!) which was apparently due to a particular setting on the boiler. I'm pleased that as of now, my heating issues have been resolved.

1 February 2025
Unprompted review
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Reply from Acheatingandgas

Dear Anu

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has not met your expectations, and we completely understand how frustrating it must be to encounter issues so soon after installation.

Our goal is always to provide high-quality service, from installation to aftercare, and we regret that you feel let down in this regard. Regarding the installation time, while every home’s system is different, we ensure that all work is carried out thoroughly and to industry standards. We take your concerns seriously, and if you feel there may have been an issue with the power flush or installation, we can guarantee that the system has been cleaned thoroughly and the issues you are having with your shower are not related to the power-flush or the new boiler.
We understand that intermittent cold water and radiator issues can be disruptive, and while we initially checked the system and found no installation faults, we’re sorry that the issue remains unresolved. When speaking to you regarding the shower fault on my last visit you mentioned it happens once every 10 showers and when I checked all of the hot water outlets everyone worked on every occasion. You haven’t mentioned any issues with any of the radiators until now except one which you told us had never worked since it had been installed. At the time we informed you that we would do our best to rectify the issue but we could make no guarantees.
Due to the information you have provided us and from what we have found whilst at the property it is our belief that the intermittent issue with your shower is due to a problem with you old thermostatic mixer shower and not the boiler or installation.
If you’d be open to it, we’d like the opportunity to reassess the situation and explore any possible solutions. Please get in touch with us directly, and we’ll do our best to help.

Best regards,
Paul Carroll
Amersham and Chiltern
Heating and Gas

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