Aceway Driving School Reviews 54

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, calm demeanor, and professional approach, which significantly helps in building confidence. Many highlight the clear instructions and effective teaching styles that make learning enjoyable and lead to successful outcomes, often on the first attempt. The overall service and user experience are frequently described as excellent, with instructors going above and beyond to provide support and guidance. However, some people were dissatisfied with customer service, mentioning difficulties in addressing concerns and feeling unheard. This led to a negative impact on their confidence and a feeling that their time was wasted.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, professionalism,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised their instructors for being... See more

Service

Reviewers highlight positive aspects of service, with many praising the instructors for their calm,... See more

Instructions

Clients share positive opinions on instructions. Customers consistently praise instructors for their clear... See more

Customer service

Reviewers mention positive feedback about customer service. Customers express appreciation for the incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Allhamdulillah! I have passed my driving test today, and I want to say a big thank you to Sillah. You have been a very good instructor — patient, calm, and always willing to repeat things until I... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Aceway Driving School is absolutely amazing! Sham went above and beyond to help me he gave me multiple lessons and even extended my time without any extra charge. If you’re feeling nervous o... See more

Company replied

Rated 5 out of 5 stars

“I’m so happy to share that I passed my practical driving test on my very first attempt! I’m so grateful to my driving instructor, Mr. Shoaib Younis. He is very kind, patient, and professional. Becaus... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️Best instructor ever!⭐️⭐️⭐️⭐️ Thank you so much for all your patience, encouragement, and positivity. I passed my driving test today on my first attempt, and I couldn’t have done it without... See more

Company replied


Company details

  1. Driving School

Written by the company

We Provide Driving Theory Test Training, Practical Driving Test training , Intensive driving courses, Refresher Driving lessons, Pass Plus, Advanced driving, Coaching , Instructor training and taxi training in Birmingham by highly qualified trainers which are Ordited by DVSA.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Tailored Training

Had a good time with my instructor (Muhammad Shafique), allowing me to choose and practice those areas where I felt relatively weak. This also includes, practicing multiple things in an hour or two hour sessions rather than leaving for the next time.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Aceway Driving School

I recently passed my driving test and wanted to share my experience with my instructor, Mr Shahraki from Aceway Driving School.

He is a very patient and professional instructor. He explains everything clearly and makes sure you fully understand each step, which really helped build my confidence.

He is also very friendly and supportive, always encouraging and giving helpful feedback. He was also very accommodating with my busy schedule.

I highly recommend Mr Shahraki to anyone looking for a knowledgeable, patient, and supportive driving instructor.

Thank you again for all your help!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great instructor

Had my first driving lesson with Mrs Shahraki at Aceway Driving School . This instructor is very nice and knowledgeable, made me feel more relaxed and explained a lot , and answered all my questions. I’ve learned a lot already after my first lesson. I would recommend this school and Mrs Shahraki as an instructor 👍🏻

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Mizan is a really kind and patient…

Mizan is a really kind and patient instructor, even when I was a bit of a chatterbox! He always gave clear instructions and great advice, which made a big difference to my learning. As a nervous learner, he really helped build my confidence and made me feel comfortable behind the wheel. I passed my test first time today at South Yardley and couldn’t have done it without his support. I’d definitely recommend him to anyone learning to drive.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

“I passed

“I passed my driving test first time today at South Yardley Driving Test Centre thanks to my instructor Sham.

His teaching style was calm and supportive, which made a big difference in my progress. I felt well prepared going into my test, and it paid off.

I’d highly recommend Sham to anyone looking for a reliable and professional driving instructor.”

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Sachin highly enough

I can’t recommend Sachin highly enough! From day one, he made me feel completely at ease behind the wheel. His teaching style is calm, patient, and incredibly clear, which really boosted my confidence. He explains everything in a way that’s easy to understand and tailored to your learning pace.
Thanks to Sachin, I passed my driving test with very few faults, and I genuinely felt prepared and safe on the road. He’s not just an instructor — he’s a coach who truly cares about your success. If you want someone supportive, knowledgeable, and encouraging, Sachin is the one to go to!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Driving instructor Mr Mizan

I previously completed 30 hours of driving lessons with a lady instructor from Just Pass, but I still wasn’t up to the required standard and sadly failed my first driving test. I felt very disappointed and worried, especially because my theory test was going to expire within a month.

Then I contacted Aceway Driving School and explained my situation. They recommended Mr. Mizan, and honestly, that changed everything for me.

I would like to say a huge thank you to Mr. Mizan for his incredible support and guidance. He is so patient, calm, and understanding. He never made me feel nervous or discouraged, and he explained everything in such a simple and clear way. He really helped me believe in myself and regain my confidence in driving.

With his help, I was able to improve so much in a short time and successfully passed my driving test in South Yardley. I truly appreciate all his effort and dedication.

I highly recommend Mr. Mizan to anyone who is struggling or looking for a supportive and

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I passed my driving test first time…

I passed my driving test first time today at Kings Heath Driving Test Centre with only 5 minor faults, all thanks to my instructor Sham.

From the start, I really enjoyed his calm encouragement, enthusiasm, and lighthearted approach to lessons, which made learning to drive much less stressful. Sham was always flexible and available, making it easy to fit lessons around my schedule.

He also helped me find an earlier test date, so I didn’t have to wait months especially as I only had 5 days left before my theory test expired, which I really appreciated.

His support and teaching style gave me the confidence I needed to pass first time. I’d highly recommend Sham to anyone looking for a patient, reliable, and supportive driving instructor.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Yodit is an expert 👏 instructor

Yodit is an expert 👏 instructor. She was my first instructor had a few lessons with her, very professional well punctuated and polite person. I passed my test on my first attempt. Also to add Yodit charges fair compared to other instructors. If you looking for an expert instructor make sure you contact Yodit, I am sure you won't get disappointed.
Thank you for all your time and support Yodit.
Eliyas

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I passed my practical driving test on…

I passed my practical driving test on my first attempt. I had a total of 10 training sessions and the lessons were very focused and effective.

I am very grateful to my instructor, Shahrukh.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

The instructor was very professional

The instructor was very professional, patient, and clear in explaining everything. I felt comfortable during the lessons and learned a lot. I highly recommend this instructor to anyone who wants to learn properly and gain confidence.@Shoaib Instructor Younus

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I passed my driving test today with…

I passed my driving test today with only 3 minor faults thanks to my instructor Sham. I had previously failed my first test, so I was quite nervous about trying again.

Sham was very patient, supportive, and focused on improving the areas I struggled with. He also helped me find an earlier test date at Shirley Driving Test Centre, which really helped.

His lessons were clear and helped build my confidence on the road. Thanks to his guidance, I passed my second test with only 3 minors. I would definitely recommend Sham to anyone looking for a great driving instructor.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had my first lesson with Sachin and it was amazing. He totally exceeded my expectations and was very kind, patient and flexible with lesson times. I highly recommend.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Aceway driving school best driving school out there!!

I’ve been learning to drive from Mrs Shahaki and my test is coming up. I was very nervous initially and wasn’t sure what to expect but she was very calm and reassuring when teaching me. She finds the correct teaching styles to suit you, which I was grateful for. I would heartily recommend her and Aceway driving school to anyone who’s looking to pass their test. They make sure you’re safe on the road as well as just passing your test. Definitely the best driving school out there. They specialise in nervous drivers and I am very nervous on the road so this was a huge shout for me.

3 March 2026
Unprompted review
Aceway Driving School logo

Reply from Aceway Driving School

Thank you so much, Siya, for the wonderful review and recommendation. We’re thrilled Mrs Shahraki’s calm, reassuring teaching and personalised approach helped you feel more confident. We pride ourselves on supporting nervous drivers and prioritising road safety as well as passing the test. Best of luck on your test — we’ll be cheering you on!

Rated 1 out of 5 stars

Shocking customer service!

I started lessons with Sillah. I had 3 lessons which was okay. I paid for bulk lessons and then them said lessons was never confirmed. There was absolutely no communication between me and him. That is very difficult for me to work around as I have a busy life and work long days and hours. I contacted the school just to see if I could have another instructor. The customer service was absolutely shocking, I got accused of all sorts "expecting my instructor to give all his time to me" and kept mentioning that I had a problem with needing to retake my theory test, which was never the issue.I also got slated for not having a "flexible schedule". Im meant to be the customer and I got made to feel like I didn't have a voice or a reason to complain about my experience. I do not recommend this driving school at all. Waste of my time and have knocked my confidence in finding another instructor!

24 February 2026
Unprompted review
Aceway Driving School logo

Reply from Aceway Driving School

Hi Millie, thank you for your feedback. We are genuinely sorry to see this 1-star review, especially after 25 years of striving for excellence. It is clear that our communication did not meet the standard you deserved, and we sincerely apologize for the frustration this caused.
​We hear your concerns clearly: the core issue was a breakdown in lesson confirmations and scheduling, and our focus on your theory test deadline in our subsequent chats missed the mark in addressing your experience. We also apologize for the timing of our recent messages; our intention was to find a resolution as quickly as possible, but we recognize how it came across.
​To ensure a fair resolution, we have:
​Confirmed your full refund for all unused lessons from your block booking.
​Provided 6 months of free theory training as a gesture of goodwill to support your progress elsewhere.
​Begun an internal review with our instructors to ensure scheduling and communication are handled with much greater clarity for students with busy professional lives.
​We value your honesty as it helps us improve. We truly wish you the very best of luck in finding an instructor that fits your schedule and passing your test.

Rated 5 out of 5 stars

Sillah my instructor helped me pass…

Sillah my instructor helped me pass first time was very friendly and professional

1 March 2026
Unprompted review
Aceway Driving School logo

Reply from Aceway Driving School

Hi Haashir, thank you so much for the 5-star review! We are thrilled to hear that Sillah helped you pass your test the first time. He is a fantastic member of our team, and we will be sure to pass your kind words along to him. Happy driving and stay safe on the roads!

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