Bought an oil filter to fitt a nissan nv 200 advertised on ebay for £6.55 and free postage when I clicked on to buy I was charged £106.55 then all the hassle of cancelling order and getting refund N... See more
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Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... See more
ACEPARTS - Avoid them like the plague ! They hide behind AMAZON with time-wasting "messaging", ask for photographic evidence, because they are too thick to understand an issue, and then don't offer... See more
Company replied
No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... See more
Company replied
Company details
About Aceparts
Written by the company
Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.
With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.
Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.
If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!
Contact info
Units 5-8 Saxon Shore Business Park Castle Road, Eurolink Industrial, Sittingbourne, ME10 3EU, Kent, United Kingdom
- 0208 0905 333
- sales@aceparts.com
- aceparts.com
Replied to 75% of negative reviews
Typically replies within 1 week
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Amazing customers service
Perfect customers service perfect company will be using again for most or all my car items bulbs ect ect fantastic
Faulty wiper was replaced with speed ,
I ordered some new blades for my juke at a very cheap price .The wipers arrived quickly and promptly fitted . I noticed the drivers side not working properly and wonderd weather it was a case of you get what you pay for . When I contacted Aceparts they were very helpful and replaced the item that arrived within 24hrs . The replacement works well without issue . I would defiantly recommend this dealer who clearly cares about its customers no matter the amount spent .
My mistake (ordered incorrect size)
I made an order for a set of flat profile wiper blades via eBay. The wipers arrived in a couple of days even in despite of the August Bank Holiday.
I soon realised that I had ordered one wiper blade too short (needed a16" blade but I stupidly ordered a 14") All my fault.
I contacted Aceparts via email asking them to send me a new blade and to let me know how much the replacement would be.
I received a reply in minutes from Danielle who graciously offered to send it free of charge as a good will gesture !
Not something you expect in the day and age as customer care is not too valued these days.
Thank you Aceparts
Customer friendly.
I ordered the wrong bulbs by accident and requested a return and the company were happy to cooperate and sent me some bulbs what would fit my car free of charge!! Received in 2 days too, very pleased with my service and will order from the company again.
Would recommend
Although there was a misunderstanding about the wing mirror I ordered for my Micra (when I ordered it I didn't know there were 2 designs for that year along with many distributors in the dark too) the problem was solved with fantastic customer service. I was offered a free post return and a full refund. Will definitely use this supplier again.
Excellent service
I've not come across this company before until I purchased an item from them on eBay, they are very professional, super quick to respond to your enquiries and on time delivery too. Thank you. 👌😊
A1 company with gr8 customer service
Helped me find the correct parts for my vehicle at a very competitive price.
Above and Beyond
Helped me find matching led bulbs for my new clear lenses... Great communication and brilliant customer services... Many thanks
Very helpful
My order got lost in the post and was resolved very quickly great company to deal with thank you !!
Honest & trustworthy
I purchased a mirror lens on eBay from aceparts and it was the wrong type. They refunded the cost without quibble. Very good to deal with and I would be happy to buy from them again.
Brilliant backup and comms.
There was an issue with my order but it was dealt with in a friendly and professional way. Communications regarding the order were very prompt and it was dealt with so efficiently. I would have no qualms recommending ACE to others and no doubt I shall be making further purchases.
Fantastic customer service
Unbelievable!!! I ordered wipers for my car. They arrived quickly and then I realised I had ordered the wrong fitting....my fault. I contacted them to see if they did the ones with the right fitting and they were happy to send the new ones straight out. Super fast. Super efficient. Super helpful. Can't recommend highly enough. Will definitely use again.
Fantastic Customer Service
I'd just like to praise them for their amazing customer service. I ordered the wrong part for my car which I didn't know until I fitted it explained the situation and even though I'd used the bulb I was given a full refund!! So nice as they really didn't need to do that. Fantastic company, great communication and who I will be using for all my needs from now on!
Excellent service
Honest genuine business would deal with all the time great a++++
Its OK and a good alternative to eurocarparts
I liked this company much more last year. They use to sell a wider range of friction parts. I wish they still sold Omega and Fahren Brake Pads.
The service is good and delivery is very fast too.
Fast delivery!
I'm not a car person so I wanted some cheap wipers, they do they're own brand wipers, free delivery and I got them discounted with an offer I found on their Facebook because I bought front and back! Literally paid next to nothing for them and they came the next day! Will definitely shop with them again

Reply from Aceparts
Excellent Service
First class service, ordered wipers for my car when delivered one would not fit on wiper arm, contacted AceParts sent a replacement blade with no problem. Wipers very good no juddering. Would use AceParts again.

Reply from Aceparts
Amazing service with a speedy delivery time!
I was looking for a set of brake pads for my Ford Fiesta, with knowledge that their were variants available. After looking online I was blessed with three to choose from.
Within seconds of a quick call to their helpful customer service team I was linked directly to the part required.
Ordered that day and it arrived two days later! Now that is was I call service!
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