Aceframes Reviews 

124
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The service from Ace Frames is absolutely IMPECCABLE!! I ordered the Buy1Get1free deal for me and a mate and they came the next day sent me signed for and tracked Great communication from Ace Frames.... See more

Company replied

Rated 1 out of 5 stars

I ordered two pairs 3 months ago and I haven’t received I been trying to reach them out since then and they keep ignoring my messages on ig or emails. I tried messaging them on ig from different accou... See more

Company replied

Rated 5 out of 5 stars

At 1st i was sceptical due to some off reviews however they were complete lies. The glasses were very high quality and the design of the box and way to assemble it was spectacular. I received it 5 day... See more

Rated 5 out of 5 stars

Litt quality at an affordable price. Will deffo be buying again. The exclusive ace frame II look so premium. Customer service was pattern too. A quick DM on insta and got a reply asap

Company details

  1. Sunglasses Store

Written by the company

Welcome to Ace Frames UK, a premium sunglasses company born and bred in the UK. Our brand is all about celebrating the vibrant, driven spirit of young individuals who are passionate about fashion and style. We are dedicated to bringing you the latest trends and designs in sunglasses, crafted from high-quality materials and finished to the highest standards. Join us on our journey as we strive to inspire and empower the next generation of fashion-forward individuals. Tag us on instagram to be featured @aceframesuk


Contact info

3.7

Average

TrustScore 3.5 out of 5

124 reviews

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3.7

All reviews

(124)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Black Ace 1

Ordered Black Ace 1, delivered quickly, good quality, looks amazing, cheap price. Would defo recommend and buy again.
Only downside was packaging, came in a plastic cello bag. Would’ve been nice if it came with a glasses case and lens cloth

27 April 2022
Unprompted review
Rated 5 out of 5 stars

At 1st i was sceptical due to some off…

At 1st i was sceptical due to some off reviews however they were complete lies. The glasses were very high quality and the design of the box and way to assemble it was spectacular. I received it 5 days early and had amazing customer service. Also very drippy

24 April 2022
Unprompted review
Rated 5 out of 5 stars

Good product!

Delivery took a little longer than expected, but very happy with the shades when they came, looked even better than the pictures and they fit very good, perfect price too

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Litt quality at an affordable price

Litt quality at an affordable price. Will deffo be buying again. The exclusive ace frame II look so premium. Customer service was pattern too. A quick DM on insta and got a reply asap

11 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Great website, amazing customer service. Everything came on time with amazing packaging and care. Very impressed with the product, exactly how it is described.

7 April 2022
Unprompted review
Rated 1 out of 5 stars

I really thought this was a good…

I really thought this was a good company I saw his TikTok and I bought to glasses and I haven’t received them my tracking number says phase 7 and he doesn’t reply on my mails 😑
Update : today is seven business days since I have all the classes and I haven’t received them yet

11 January 2022
Unprompted review
Aceframes logo

Reply from Aceframes

International Parcels can take up to 7 working days not including Saturday and Sundays and we have page on our website where you can check where your parcel is. We apologies for the inconvenience caused by this

Rated 1 out of 5 stars

AVOID AVOID AVOID You wont expect your…

AVOID AVOID AVOID You wont expect your product until a month or two later as I experienced twice never again im i buying from ace frames again his a scam with his delivery also its cheap product your expect better quality spending £60

17 December 2021
Unprompted review
Rated 1 out of 5 stars

Not Received my 2 Sunglasses and Bad Customer Service

I purchased Exclusive Black Ace on Sunday 5 December. In hopes of getting it by Friday. But I didn't receive.

I made another purchase of 2 glasses on Buy 1 get 1 free on Wednesday 8 December with Premium Next Working Day delivery in hopes I would get these on Friday as well.

It turned out that he printed the postage label on Thursday 9 December, which I was not happy thinking I would get my glasses by Next Day (Saturday), But NO!

He posted it on Friday 10 December in which I received a message from Hermes saying we have collected your parcel.

It was picked up by Hermes on Friday and they have only given One Update, which was of it being Sorted at Sender's local depot on Saturday 11 December at 7pm.

It is Currently Wednesday and there has not been any Progress or Reply from Ace Frame UK or Hermes regarding the Whereabouts of my Parcel/Glasses.

I was looking forward to helping out a Small Business, but seeing as they posted it late and not receiving it on time and having absolutely disgraceful customer service, I will never purchase again and I will not recommend to anyone at all.

Update:
Thursday 16 December.
I only received 2 of my 3 Glasses that I ordered Today through the Post and One of them was the Wrong One.

The 3 Glasses I ordered were:
Exclusive Black Ace (x1) - Not Received
Navy Blue Ace II Edition (x1) - Received
Silver Gold Ace II (x1) - Wrong Item Sent. (I received Black and Grey Ace II Exclusives)

Update 2:
I Called and Told Ace Frames, what happened and they said they will Send out the Correct Glasses and the Undelivered Glasses and asked me to return the Wrong One.

Update 3:
Thursday 23 December. I have tried calling but he blocked my number and I returned the Wrong Glasses he sent and they are at his local depot in Manchester.

He hasn't sent my 2 Sunglasses and has not responded to Emails or Social Media. He hasn't given a tracking number to tell me if he sent the Glasses.

His information is on His Facebook Page and His name is on Companies House.

This Company is a Scam and he uses InPost/ Hermes to deliver your Parcel, even if you selected next day delivery for an extra £5.

15 December 2021
Unprompted review

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