Time wasters
Initially very helpful on the phone, but still wanted a week's notice to get a plumber to fix a pressure relief valve on an immersion heater. I agreed, despite the constant hot water trickle leak, due to an apparent shortage of plumbers in the Bath area. I provided photos and videos of all relevant elements, as requested, and asked for advice on mitigating action while waiting for the fix. I asked they ensure they get the parts in advance and was willing to check anything else needed, as it needed fixing as soon as possible. I heard nothing until today, when I got an email saying my appointment had been delayed by another 4 days. I contacted the company to say that was unacceptable and I would now need to use an emergency service. I was then informed that my appointment was still on, but that they had the wrong date (today, rather than tomorrow) for the job. There was no explanation why I received notification of a 4 day delay. They confirmed that they could still get an angineer out tomorrow. I asked what the estimate for the job was, and had the engineer looked at the photos? They then said the engineer would have to come and look at the immersion heater in person before ordering parts. They then asked me to resend the photos, so it is clear they have neither considered the job, ordered parts nor done anything else in advance, and presumably would then have to book me another appointment once an engineer has actually looked at the job. Utterly useless, wasted my time, and if the inspection was needed, they could have done that a week ago and then booked the actual job later. Whilst the office has been polite on emails, they are not answering or returning my calls, so it seems they have been left holding the fort without any actual engineering support. Will not be using again.