The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresse... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... See more
Very quick delivery as promised, delighted with my bag as it exactly what I was looking for. Well made, good size and the double zip pockets and magnetic middle button close compartment are roomy enou... See more
Used the click and collect service, which was extremely quick. Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse... See more
Company replied
Company details
- Fashion Accessories Store
- Bag Shop
- Bags and Luggage Store
- Handbags Shop
- Jewelry Store
- Women's Clothing Store
Information provided by various external sources
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Contact info
United Kingdom
- accessorize.com
4.2
Great
290 reviews
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I did not receive my parcel
I did not receive my parcel. I received a text message to pick up my parcel from Evri. The parcel was not at the post office. I called accessorize and they told me, I must wait for 48 hours before I can get a refund.
13 April 2026
Reply from Accessorize USA
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days and this does not include weekends or bank holidays.
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks, Accessorize
Good quality products
I frequently purchase sandals and bikini from Accessorize. Easy to navigate website, competitive prices and good quality sandals and clothing.
11 April 2026
Good deals to be had.
Always good to see great incentives to enjoy the shopping experience.
11 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Review on the website/ ordering online
This review is strictly for the website/ online ordering as the physical stores are genuinely great. It was my first time ordering from the website, the one item I wanted, kept advertising as in stock with express click and collect available. I tried to order the item 3 or 4 times between two stores, but the order kept getting cancelled around the scheduled collection time. Very annoying as the item then advertises as being in stock for express collection again right after!
12 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Great holiday bag
Used the click and collect service, which was extremely quick.
Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse, sunglasses and phone.
12 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
didn't deliver half my parcel
10 April 2026
Reply from Accessorize USA
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days and this does not include weekends or bank holidays.
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks, Accessorize
Terrible service
Ordered items on next day delivery and paid a premium due to the fact I was going to Spain, that was on the 12th April, it’s now the 15th and no delivery! I’m due to leave at 10am and parcel still not out for delivery. This is the second time this has happened. I’m so annoyed I will never order anything again.
12 April 2026
Reply from Accessorize USA
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help.
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks, Accessorize
The service from Accessorize in…
The service from Accessorize in ordering the items was excellent. The courier Evri is absolutely rubbish. Had a message my items were being delivered and then received another unable to deliver. Now waiting to be rescheduled. I don’t feel the service from Evri does Accessorize any favours when you are supposedly getting next day delivery. This has happened on more than one occasion. I think it is time to maybe use another courier.
Thank you for your reply, again Evri has failed to deliver, they are going to try again 🙈😱
12 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
I was very happy with the earrings
I was very happy with the earrings. Thank you very much. Delivery was quicker than expected. So thank you.
10 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Easy Efficient Ordering
Easy to order (and was able to use reward points towards purchase) quick delivery and very pleased with my purchase (the quality I expect)
12 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Great customer service and so many…
Great customer service and so many bargains i love the shop
12 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
next day delivery paid for -arrived a day late !
I paid for next day delivery which didn’t happen.It arrived a day late!
Money taken under false pretences.
I would like a refund . Will I get one !!?
11 April 2026
Reply from Accessorize USA
Hi, as explained on our delivery page, hen placing an order on a Saturday or Sunday, your order will be processed on Monday for delivery on Tuesday - except during bank holidays. We can see your order was placed on a Saturday. We do ask that customers please refer to our delivery page prior to ordering to avoid any disappointment. Many thanks, Accessorize
Online browse and Shop then collect.
Order, notification, and collection point very convenient. Staff very friendly and helpful.
11 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
My shop is located in Chichester and it…
My shop is located in Chichester and it was my first time there, the lady was super kind and gave me all attention, all products are beautiful and honestly I could have all for my daughter and me. certainly i’ll be back so many times to the same shop.
11 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
very helpful customer service team
very helpful customer service team. can't praise them enough. thank you.
10 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Pretty, comfortable dress.
Arrived promptly. Very pretty, beautiful shade of pink; bright but a bit dusky, so it’s not a garish shade.
Very comfortable, 100% cotton. Hides a lot. Material a bit see through and neck maybe slightly low cut for some. Might need crop top or stitch at cleavage. Midi length. I’m 5 ft 3 and it’s not quite a maxi, a long midi. Great Summer dress, especially in warmer weather.
10 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
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