I needed to replace motor of Access roller garage door which had given me sterling service for over 20 years. After considering the options and warranty terms I opted for replacement and a new Seceu... See more
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Review summary
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Superb German Quality Garage doors of the colour of your choice! The mechanism is so smooth, wireless remotes work perfectly and the garage was converted into a near sealed area by experts in a few ho... See more
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The process with Access Garage Doors was seamless from enquiry through to delivery. I had a slightly complicated garage door replacement due to restrictions with pipework, and another company had... See more
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John their senior technician and appointed for this installation of existing Hormann sectional garage doors was amazing. He technical knowledge of these type of garage doors was amazing. He worked ver... See more
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Company details
About Access Garage Doors Ltd.
Written by the company
Since 1976, Access Garage Doors has helped homeowners throughout London and the South East of England improve, secure and enhance their properties with quality home improvement products and expert installation services.
With over 50 years in business, we specialise in the supply, installation, repair and automation of top quality garage doors, including up and over, sectional, roller, side-hinged and bespoke garage door solutions. We also offer enviable entrance doors, award-winning awnings, designer pergolas and other premium products designed to make homes more attractive, practical and secure.
Our experienced teams work with leading UK and European manufacturers, giving customers access to a wide choice of styles, finishes, colours, security features, insulation options and automation systems. Whether you are looking to improve kerb appeal, increase security, make daily use easier with remote control operation, improve thermal performance or find a solution that suits a specific budget, we aim to offer clear advice and dependable service from start to finish.
We provide professional surveys, expert installation, reliable repair services and helpful aftercare through our local branches across the South East.
We offer FREE SURVEYS on all new installations, giving you the opportunity to discuss your requirements directly with an expert in the comfort of your own home.
FREE SURVEYS ON ALL NEW INSTALLATIONS
Written by the company
- Get help choosing your new home improvement solution by one of our experts, at the comfort of your home.
- Book a Free, No Obligation Survey and one of our experts will assess your property, discuss your requirements and offer the best possible or a variety of solutions.
Contact info
Genesis House, Priestley Way, RH10 9PR, Crawley, United Kingdom
- 0800 716 569
- info@accessgaragedoors.com
- accessgaragedoors.com
4.8
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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did exactly what was needed
did exactly what was needed. Prompt, clear comms, new door came within the times they estimated & was fitted well. We were given clear options & costings & it all felt impressively straightforward.
I am also impressed because a couple of years ago we'd sought their advice about putting an automatic opener on our existing door and they assessed that the door was getting too old & it wasn't a good idea to change - this was excellent advice or we could have paid twice.
10 March 2026
Reply from Access Garage Doors Ltd.
Hi Josh, thank you for the 5-star review and for sharing such thoughtful feedback. We’re really pleased everything felt straightforward - from clear options and pricing through to the delivery times and the final installation.
We also really appreciate you mentioning the earlier advice about not automating the older door. We always aim to recommend what’s genuinely best for the long term, even if that means holding off at the time, so it’s great to hear that helped you avoid unnecessary cost.
Thanks again for choosing Access Garage Doors.
Proffessional service
Competitively priced, good quality, proffessional management and fitters
2 March 2026
Reply from Access Garage Doors Ltd.
Hi Peter, thank you for the 4-star review. We’re really pleased you were happy with the quality, pricing, and the way everything was managed and fitted. If there’s anything we could have done to make it a 5-star experience, please let us know - we’d be glad to help.
The garage door is now far stronger…
The garage door is now far stronger than the old one which was broken into. Access Garage Doors responded quickly to enquiry and with two weeks the installation was done and very satisfied I am.
10 March 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Hi Charles, thank you for the 5-star review. We’re really pleased we could respond quickly and get everything sorted within a short timeframe, especially after what happened with the previous door. Great to hear you’re happy with the new installation and that it feels more secure. Thanks again for choosing Access Garage Doors.
Unexpected minimum labour/call out charges!!
I would not recommend this company based on my experience. I recently ordered a replacement remote for my garage door and booked an engineer to program it.
The engineer attended and programmed the remote successfully, but the actual work carried out appeared to take only a few minutes. During the visit he briefly sprayed WD-40 lubricant on certain parts of the door and replaced the battery in another remote. The time spent actually working on the door was very brief and the engineer was not particularly helpful – for example, I had to move items in the garage myself to access the control unit and there was no offer to assist.
I was then charged £111 for the service visit. When I queried this before paying, the company explained that this is their minimum labour charge for any work up to 20 minutes, which was not clearly explained beforehand.
I was also charged £90 for the remote control (a **Hörmann HSE4 BS remote control). After the visit I discovered that the same remote can be purchased from many retailers online for roughly £35–£50, which makes the markup quite significant.
While the remote works, the overall experience left me feeling that the cost was disproportionate to the work carried out and the price of the part supplied.
I would recommend that anyone using this company ask very clearly about minimum labour charges and the cost of replacement parts before booking, and do your research as the costs can be significantly higher than expected.
3 March 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Dear Mrs Thomas,
Thank you for taking the time to leave feedback. I’m sorry the visit left you feeling disappointed, particularly in relation to the cost versus the amount of work you felt was carried out.
To clarify the pricing, when the appointment was booked we confirmed in writing that this visit was scheduled as a service and remote supply/programming, and we also set out our charging structure. The £25 + VAT rate applies only to a visual inspection where no work is carried out. Where any works are completed, our minimum labour charge for up to 20 minutes is £92.50 + VAT (£111 inc VAT), plus any parts supplied.
On the day, the engineer supplied and programmed the new remote, replaced the battery in another remote, lubricated relevant moving parts, carried out operational checks and testing, and demonstrated the manual release. While some of these actions are quick when done by an experienced engineer with the correct equipment, they form part of a standard visit to ensure the door is operating safely and reliably. Our tracking records show the engineer was on site for approximately 22 minutes.
We’re also sorry you felt the engineer wasn’t as helpful as you expected. For safety reasons, we do ask customers to ensure access is clear, but we always aim to be courteous and supportive throughout the visit.
We take feedback like this seriously. If you would like us to review anything further, please contact our office with your invoice details and we’ll be happy to look into your concerns.
Kind regards,
Access Garage Doors Ltd
The entire team at Access Garage Doors continue to be fabulous!
Although Access Garage Doors have not yet installed my replacement door as I'm renovating and enlarging the garage space and door opening - I wanted to comment as it relates to my experience so far.
Quite simply ... Superb!
The entire team has been extremely helpful in their guidance and response. Scott Shamuluas, Project Manager, has gone above and beyond ensuring the right door and proper fit, working with my General Contractor and Structural Engineer in my garage space redesign. Additionally, Scott keeps me abreast of what is going on and the cohesiveness between Scott and my guys is, truly, appreciated.
On the office front, Nicole, Hope and Andy could not be more friendly and supportive. They are an absolute pleasure to speak with.
I'm anxiously looking forward to the completion of my garage rebuild and subsequent garage door installation knowing that the team at Access Garage Doors is doing all they can to guarantee exactly what I wanted. They are, all, wonderful to work with!
Respectfully Submitted,
Mike Wallach
4 March 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Hi Mike, thank you for taking the time to leave such a thoughtful 5-star review — it’s genuinely appreciated.
However, it looks like your feedback may have been posted on the Trustpilot page for Access Garage Doors (UK), whereas the team members you’ve mentioned (Scott, Nicole, Hope and Andy) aren’t part of our company. We’d hate for your excellent comments to miss the people who’ve looked after you.
If you’re able, please could you repost this review on the correct Trustpilot profile for the Access Garage Doors you’re working with (or contact Trustpilot support to have it moved)? They absolutely deserve the recognition.
With thanks again — and we wish you all the best with the renovation and installation.
Speed and reliability .
17 February 2026
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review. We really appreciate it and we’re glad everything was handled quickly and reliably.
They came, they saw, they installed..
The company did exactly as they promised.
The resulting installation of my roller shutter door was carried out efficiently, without fuss or delay.
I could not ask for more too be honest.
The door looks great and works effortlessly.
17 February 2026
Reply from Access Garage Doors Ltd.
Thank you for your review, Sotirios. We’re pleased everything went to plan and the installation was completed smoothly and efficiently. Great to hear you’re happy with how the door looks and operates:) Thanks again for choosing Access Garage Doors.
Great Job - Thank you
I had three quotes for my garage roller door, and Access Garage Doors stood head and shoulders above the others.
Nothing ever seemed too much trouble, even when I changed my mind about the outside surround.
My garage now has loads more space compared to the old up-and-over door, and the house is noticeably warmer too.
Well worth it.
Cheers
12 February 2026
Reply from Access Garage Doors Ltd.
Thanks so much for the fantastic feedback, Keith. We’re really pleased we stood out during the quoting stage and that we could help you get the finish you wanted, even with changes along the way. Brilliant to hear you’re enjoying the extra space and improved comfort at home. Appreciate you choosing us!
Tyler was very professional and…
Tyler was very professional and explained everything he was doing. He is also very nice person. Tyler knew what he was doing and did a great job. I would want Tyler to work on my garage door again if needed.
5 stars for Tyler
12 February 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Hi Marving, thank you for the 5 star review - we’ll happily take it! 😊
Just a quick note though: we’re a UK-based company and we don’t have a Tyler on our team, so it looks like this may have been meant for a different garage door firm in the US. If you can find the correct company page and move it over, Tyler will get the credit he deserves.
Thanks again!
Access Garage Doors Team
Quality garage door replacement company - highly recommend!
Having been burned by some others I can not recommend this company enough. The whole experience of dealing with them from start to finish was fantastic and easy. They are a quality company to deal with at reasonable prices and our fitter Bart did a superb job.
6 February 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Hi Talya, thank you so much for your lovely review. We’re really sorry to hear you’d had a poor experience elsewhere, so it means a lot that we could turn that around for you and make the process feel straightforward from start to finish. We’ll be sure to pass your kind words on to Bart - he’ll be delighted. Thanks again for choosing Access Garage Doors, and enjoy your new door!
From the surveyor to install excellent…
From the surveyor to install excellent service
28 January 2026
Reply from Access Garage Doors Ltd.
Hi Nilesh, thanks for taking the time to leave a review. It’s great to know the experience was excellent from the survey stage right through to installation. We’ll pass your kind words on to everyone involved - and we’re glad we could help.
I value good service
Being a local business myself I value communication and client service. Access Garage Doors has delived on both of these.
Honest quoting, clear information and lots of communication throughout.
Because of this they are now on my radar to refer again and again
5 February 2026
Reply from Access Garage Doors Ltd.
Dear Ms John-Charles, thanks for taking the time to leave this review. As a local business ourselves, we know how much trust is built on clear communication and doing what you say you’ll do - so we’re really pleased that came through in your experience. We genuinely appreciate the recommendations and look forward to helping anyone you send our way. Thanks again for choosing Access Garage Doors.
Good job well done
Whole process from start to finish was executed extremely efficiently. Fitter was excellent and whole job went smoothly - just like the new garage doors!
3 February 2026
Reply from Access Garage Doors Ltd.
Dear Irene, thank you for your lovely review. We’re really pleased the whole process ran smoothly from start to finish, and we’ll be sure to pass your kind words on to the fitter. Enjoy your new garage doors - and thanks again for choosing Access Garage Doors! If you ever need anything in the future - adjustments, servicing, or advice — we’re here to help.
Responded quickly to my request
Responded quickly to my request. Steve installed the door efficiently and did a great job
21 January 2026
An excellent job
An excellent job, carried out in a very efficient manner
Very helpful staff
16 January 2026
Unprompted review
Professional and Highly Organised
I was extremely impressed by the professional and business-like approach to the project from beginning to end.
I was kept fully informed at all stages and was treated with great courtesy and respect. The project was completed as scheduled and I am delighted with my new garage door.
I have absolutely no hesitation in awarding Five Stars to the South Croydon Branch of Access Garage Doors.
John Trapé
15 January 2026
A very nice experience and would highly…
A very nice experience and would highly recommend,
Hugh Telford
6 January 2026
Very professional throughout
23 December 2025
Explained process thoroughly
Explained process thoroughly, quick installation, great door
23 December 2025
Install was smooth and quick and tidy
Install was smooth and quick and tidy. John and Steve both very helpful.
11 December 2025
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