I needed to replace motor of Access roller garage door which had given me sterling service for over 20 years. After considering the options and warranty terms I opted for replacement and a new Seceu... See more
Company replied
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Review summary
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Superb German Quality Garage doors of the colour of your choice! The mechanism is so smooth, wireless remotes work perfectly and the garage was converted into a near sealed area by experts in a few ho... See more
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The process with Access Garage Doors was seamless from enquiry through to delivery. I had a slightly complicated garage door replacement due to restrictions with pipework, and another company had... See more
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John their senior technician and appointed for this installation of existing Hormann sectional garage doors was amazing. He technical knowledge of these type of garage doors was amazing. He worked ver... See more
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Company details
About Access Garage Doors Ltd.
Written by the company
Since 1976, Access Garage Doors has helped homeowners throughout London and the South East of England improve, secure and enhance their properties with quality home improvement products and expert installation services.
With over 50 years in business, we specialise in the supply, installation, repair and automation of top quality garage doors, including up and over, sectional, roller, side-hinged and bespoke garage door solutions. We also offer enviable entrance doors, award-winning awnings, designer pergolas and other premium products designed to make homes more attractive, practical and secure.
Our experienced teams work with leading UK and European manufacturers, giving customers access to a wide choice of styles, finishes, colours, security features, insulation options and automation systems. Whether you are looking to improve kerb appeal, increase security, make daily use easier with remote control operation, improve thermal performance or find a solution that suits a specific budget, we aim to offer clear advice and dependable service from start to finish.
We provide professional surveys, expert installation, reliable repair services and helpful aftercare through our local branches across the South East.
We offer FREE SURVEYS on all new installations, giving you the opportunity to discuss your requirements directly with an expert in the comfort of your own home.
FREE SURVEYS ON ALL NEW INSTALLATIONS
Written by the company
- Get help choosing your new home improvement solution by one of our experts, at the comfort of your home.
- Book a Free, No Obligation Survey and one of our experts will assess your property, discuss your requirements and offer the best possible or a variety of solutions.
Contact info
Genesis House, Priestley Way, RH10 9PR, Crawley, United Kingdom
- 0800 716 569
- info@accessgaragedoors.com
- accessgaragedoors.com
4.8
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The job was done and I was completely…
The job was done and I was completely satisfied with the results and the people who performed it
26 August 2026
Reply from Access Garage Doors Ltd.
Hi David, thank you for your lovely review. We’re delighted you were completely satisfied with the finished job and with the team. We really appreciate your feedback and thank you for choosing Access Garage Doors.
Repairing an Access Garage Door
We have had Access Garage Doors for a good number of years. The equipment is of a good quality. However, today the garage door got stuck open so I called them to come and repair it. Today is August 28, 2026. They said they could not send out a service engineer until mid October 2026, so from a service point of view I would avoid this company. This is the second time they have failed to provide emergency servicing.
28 August 2026
Unprompted review
Reply from Access Garage Doors Ltd.
Hi JJ, thank you for your feedback. We’re sorry that we were unable to offer you an earlier appointment, particularly with your garage door stuck open. While we provide repairs and servicing, we don’t operate an emergency call-out service and, during particularly busy periods, our engineers can be fully booked some weeks ahead. Unfortunately, this means there are occasions when we simply cannot attend as quickly as a customer needs us to. We completely understand that in your circumstances the wait we offered wasn’t suitable, and we’re sorry we weren’t able to help you on this occasion.
Very good work but repeatedly chased by…
Very good work but repeatedly chased by the garage regularly for payment for a month when the amount had bee paid to the company's accounts office a month earlier!
26 August 2026
Reply from Access Garage Doors Ltd.
Hi David, thank you for your feedback. We’re pleased you were happy with the work carried out, but sorry about the repeated payment reminders after your account had already been settled. We appreciate you bringing this to our attention and will raise it with the team to help avoid this happening again.
Adjusted overhead door so that it…
Adjusted overhead door so that it stayed in open position.Cost more than 100 pounds for 10 mins work!
26 August 2026
Reply from Access Garage Doors Ltd.
Hi Keith, thank you for your feedback. We’re sorry you felt the visit was expensive for the time spent on site. Even where an adjustment can be completed quickly, the charge also covers the engineer’s travel, time and expertise, along with the costs involved in providing the service. In many cases, the right experience is what allows an issue to be identified and resolved efficiently. We hope you’re pleased that the door is now working as it should.
Good but long wait
The fitter was good and knows his stuff. Unfortunately I had to wait 2 weeks for him to be available. When he did come he immediately knew the problem and all I had to do was fully open the door! This could have been advised over the phone.
26 August 2026
Reply from Access Garage Doors Ltd.
Hi Charles, thank you for your feedback. We’re pleased our fitter was able to identify the issue straight away, but we understand your disappointment at having waited two weeks for a visit when the solution ultimately turned out to be so simple. It isn’t always possible to diagnose a garage door problem without seeing it, but we appreciate your point that where an issue can be identified from the information provided, advice over the phone could save a customer an unnecessary visit and wait. Thank you for raising this with us - it’s useful feedback for our team when handling similar enquiries in the future.
Reply from Access Garage Doors Ltd.
Hi Faith, thank you very much for the 5-star review. We are really pleased our team made you feel well looked after and, importantly, confident in your choice. That peace of mind is exactly what good advice should provide. We really appreciate you taking the time to share your experience and thank you for choosing Access Garage Doors.
Reply from Access Garage Doors Ltd.
Hi David, thank you for the 5-star review. We're really pleased we could get the problem sorted for you and leave everything working as it should. We appreciate you taking the time to leave your feedback and will be happy to help again whenever needed.
Reply from Access Garage Doors Ltd.
Hi Dave, thank you for your feedback. We are sorry that you had to chase us for the updates while waiting for your installation date. We wanted to make sure that an experienced fitter was available for your new entrance door (with summer holidays in full swing, the availability can vary), but we recognise that we should have kept you better informed while arrangements were being made. We've spoken with the branch about your experience and will be getting in touch directly. We hope that you are pleased with the finished installation and appreciate you bringing this to our attention.
Nice workmen very efficient…
Nice workmen very efficient installation whole experience 👌
17 August 2026
Reply from Access Garage Doors Ltd.
Thank you for the wonderful 5-star review, Mr Stallard. We are delighted the whole experience was such a positive one and that our team looked after everything so well on the day. We appreciate your kind feedback and will be very happy to help again in the future.
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review! We are delighted you were pleased with the finished job and the service received. It's always great to know everything was left just as it should be. We really appreciate your feedback and thank you for choosing us.
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review, Mr Jackson. We are really pleased you were happy with the way everything was handled and that the service left such a positive impression. We appreciate you taking the time to share your feedback and thank you for choosing Access Garage Doors.
Great service
The guys were on time and very helpful, realigned my garage door so I have a functional one again. Money well spent. Would definitely recommend.
13 August 2026
Reply from Access Garage Doors Ltd.
Hi Ana, thank you very much for your 5-star review. We are delighted the team could get your garage door back to working properly and leave you feeling the visit was money well spent. That's exactly the outcome we want for our customers. Thanks again for your lovely recommendation, we'll be happy to help again in the future.
Reply from Access Garage Doors Ltd.
Hi Alan, thank you for your 5-star review. We are really pleased we could get your garage door working again quickly and make the whole experience straightforward for you. We appreciate your feedback and will be happy to help again whenever you might need us.
New garage door
Very clear written quote, which detailed exactly what I was getting. The fitting went smoothly and am pleased with the outcome.
10 August 2026
Reply from Access Garage Doors Ltd.
Hi Rob, thank you for your 5-star review. We are really pleased everything was clear from the outset and that the installation went just as smoothly. It's great to know you are happy with the finished result, and we hope your new garage door serves you well for many years to come. Thank you for choosing Access Garage Doors.
Jammed garage overhead door.
Rapid response to enquiry. Visit arranged for next day. Fault diagnosed straight away. Fixed and door serviced in a short time. Door like new . Job done
13 August 2026
Reply from Access Garage Doors Ltd.
Hi Bill, thank you for the fantastic 5-star review. We are delighted we could get to you quickly, identify the problem and leave your garage door working so well again. It's always satisfying when a repair gives an existing door a new lease of life. Thank you for choosing Access Garage Doors! We'll be happy to help whenever you need us again in the future.
Cantilever garage door
I enquired about a garage quote,was responded to promptly and an appointment booked.I was provided with a quote at the visit by a friendly assessor.There was no sales pressure just a courtesy call in a week. The payment projection was on the quote. The quote price was comparable to other quotes provided but less waiting so that was a contributing factor to choosing this company.Payment was a little confusing as in 3 parts and varied options how to pay.I think it would be better ,deposit and remaining balance ,this was managed once clarified.
I was very happy with the installation,only taking an hour (as I think my garage door fell out!)and the quality product which has made a real improvement to my garage.
7 August 2026
Reply from Access Garage Doors Ltd.
Thank you for taking the time to leave such a detailed review:) We are delighted you felt comfortable with the advice you received and that the whole process gave you confidence in choosing Access Garage Doors. We appreciate your comments regarding teh payment stages and are pleased everything was clarified for you.Most importantly, it's great to hear how pleased you are with the finished installation and the difference your new garage door has made. Thanks again for choosing Access!
Access were super efficient & very…
Access were super efficient & very friendly & the repair was carried out well
14 August 2026
Reply from Access Garage Doors Ltd.
Hi Chris, thank you for the 5-star review. We are really pleased we could get everything sorted for you and make the experience an easy one along the way. We appreciate your kind feedback and will be very happy to help again whenever needed.
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review! We are really pleased you were happy with the service and appreciate you taking time to leave us your feedback. Thank you for choosing Access Garage Doors.
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review. We are really please you felt in good hands with our engineers and were happy with the service provided. We really appreciate you taking the time to share your feedback and thank you for choosing Access Garage Door.
The fitters arrived on time their work…
The fitters arrived on time their work was very good &
We’re happy to explain what was happening & the demonstration was excellent. Would highly recommend them
10 August 2026
Reply from Access Garage Doors Ltd.
Thank you for the wonderful 5-star review, Mr Buller. We're delighted you were pleased with the installation and that our fitters took time to keep you informed along the way. Making sure everything is clearly explained before we leave is an important part of the job, so it's great to hear this made such a positive impression. Thank you very much for your recommendation.
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