Access Financial Services Reviews 902

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, highlighting their dedication and expertise. Many people appreciate the clear explanations provided, making complex processes easy to understand, especially for first-time buyers. The service is frequently described as excellent, with consumers noting the efficiency, quick response times, and personalized approach. Reviewers often mention feeling well-supported and informed throughout their journey, with staff going above and beyond to secure the best outcomes and address all concerns.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight clear,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clea... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

902 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hey i got the life protection cover…

Hey i got the life protection cover from one of the best lady in this company her name is Denise johnson I would like to give her 5 ⭐️⭐️⭐️⭐️⭐️ by service she provided to me she is great person to give excellent customer care

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff

Qasim was referred to me by a friend he was very flexible in working around our work schedule, he gave detailed explanation and has a wealth of knowledge.
He took his time and asked for our input all through.
Qasim is really good at what he does and I will not hesitate to recommend him

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Abraham is highly skilled at what he does

Abraham has been truly amazing with handling all of my insurance needs. He is extremely knowledgeable, very patient and goes above and beyond to ensure he gets the right cover and policy to suit your needs. Any questions I have, I know he is just a phone call away, he responds promptly and I could not be happier. I have recommended Abraham to family and friends and they have all been extremely happy with the service he provides.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Abraham was patient, understanding, and knowledgeable when tending to our insurance needs. He gave us plenty of options and time to find the right cover for us. Thank you.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Areeb Jalali - Fantastic Service!

Areeb Jalali was my initial mortgage broker when I purchased my property 2 years ago. Areeb has been able to conduct an outstanding service when I was looking for a new mortgage product again. Areeb was consistently providing me with the relevant updates and progress of my application. I highly recommend using Areeb and will definitely be using him in the future!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Obinna Umelo was recommended to me by my close friend. He was so amazing, experienced and professional. I would recommend him to my friends and family.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Jaumai Narine advised me on critical illness policy and income protection. I already had a life insurance policy in place however, I did not have everything to cover me long term. Jaumai was very friendly, patient and accommodating to find the policy I would need. Thank you for your assistance. Much appreciated

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Insurance

Micheal Dada was recommended to me by a family member. He was very helpful in assisting me in securing my critical illness insurance cover.

He took the time to explain everything to me and supported me in finding the right insurance cover for me. I would thoroughly recommend Micheal.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

highly recommend Socratakis Socratous

I have been incredibly stressed about my mortgage term coming to an end, but Soxs was so helpful and patient throughout the entire process. He got me locked in for a new rate quickly, and it was so easy and efficient. The rate he found for me was even better than what I had seen online! He took the time to explain everything to me, which was especially helpful since I don't really understand mortgages. Socratakis Socratous was so patient and supportive, and he helped me save money in what felt like just minutes. I can't thank him enough for taking such a load off my shoulders. I highly recommend his services!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Commercial borrowing

I was put in contact with Aneela Jalali by a colleague. She has been very helpful in all aspects of obtaining borrowing on commercial premises for me. She assisted me with the valuation reports and was also very helpful in finding me the right lender. She has always been at the end of the phone whenever I have needed her and I would thoroughly recommend her

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Caroline was recommend to me by my next door neighbour and I am so glad that Caroline took my call.. As a first time buyer Caroline was very understanding and talked myself and my daughter through everything that we need to know and do. We hit a few snags along the way, first solicitor pulled, 2nd one wasn’t much better but Caroline was there all the way at the end of the phone each time my nerves got the better of me or nothing was happening. Without Caroline’s constant positive and reassuring phone calls I would not be the proud owner of my house. My daughter will be buying her first house and we will definitely be getting giving Caroline a call..

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish!

Wow what a great experience of taking out unsecured business loan. Recently we were helped by Broker Aneela Jalali.
She is the best broker we have ever met.
Aneela is very professional, honest, hard working, patient, experienced broker which is rare to find like a real gem in this industry. I will 100% recommend her as she has gone way above extra mile to help us with the Business loan by giving us extra time during her busy schedule.
We got our loan within a week, Unbelievable!
we have been struggling for so long and she came in our life like an angle. I am very thankful to my sister who recommended us to see Aneela. The most special thing about Aneela is her experience in lending area, she has the solution for all types of loans and mortgages, soon she will be helping us securing mortgages for our other 2 investment properties and purchase of the commercial property.
Once you met Aneela you will never ever go anywhere else as she has solution to any type of loan or mortgages with great customer service experience you can ever have.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a great experience as a first time buyer.
Ali Habib-ur has expert knowledge and communication skills. He proved to be an excellent mortgage advisor. He was very active and gave prompt responses throughout.
I would highly recommend him.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Wrote a review back in October last…

Wrote a review back in October last year, just to add to my experience with Access I have just completed 20th January this year. The very day my mortgage offer was due to expire. !!!!
Areeb has again gone above and beyond assisting me over the line with theeeee most useless solicitor, calling her and expressing disappointment regarding her conduct with my case on a number of occasions. His job could have ended once he had been paid for their services way back in the summer. But his generosity with his time and effort for me has been absolutely amazing. To anyone who reads this review I can honestly say this man, this company have your back right down to the wire and likely beyond. I for one will not go anywhere else as and when I move forward, I have a 5 year plan which he already has logged to further assist my situation.
Give him/them a go and you
WILL NOT BE DISAPPOINTED.

21 January 2025
Unprompted review

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