Access4Lofts Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who are often described as knowledgeable, efficient, and very helpful. The quality of the work is frequently highlighted as excellent, with installations completed quickly and to a high standard. Many people appreciate the meticulous clean-up after work, transparent pricing, and exceptional customer service throughout the entire process. Reviewers often mention the stress-free experience from initial quote to completion, noting the teams' punctuality and respect for property. This leads to strong recommendations, with many highlighting the significant improvement in storage space and overall satisfaction with the outcome.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent workmanship and... See more

Price

Consumers find price to be positive, with many reviewers describing the pricing as fair, competitive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Attila and his company Access4lofts. From the time they came to quote, their advice on what I should consider doing, to booking in the job and then carrying out the work totally... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a professionally run business. Priced quotations clearly set out and easy to understand. Specific time and date given for the job - turned up when they said they would! Ti... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Suzanne was so helpful on the phone and the guys that came out to measure for the quote and carry out the work were fab. So pleased with the extra space its... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and overall pleasant to talk with. Very respectful of my home and worked well without issue even with other contractors working around around him. He quoted a day and a ha... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor
  3. Ladder Supplier

Written by the company

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(358)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service …

From Contacting Access4Lofts initially to speaking with Sam, from quotation through to installation was excellent, quick, professional and tidy. I would recommend Sam to anyone.

20 June 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for taking the time to leave such a great review! We're so pleased to hear that your experience with Sam and the whole process—from enquiry to installation—was smooth, professional, and efficient.

Sam will be delighted to know his work made such a positive impression. We really appreciate your recommendation!

Kind regards,
The Access4Lofts Team

Rated 5 out of 5 stars

Excellence.

What an excellent job Ricardo did when creating a completely new loft access point. He created a new trapdoor, laid more insulation before boarding the area before improving the existing trapdoor and laying more insulation in that area. He barely stopped during the whole time and did not create any fuss. He was with us for three days
I highly recommend him.

3 June 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your kind words and fantastic 5-star review!

We're thrilled to hear how pleased you are with the work Ricardo carried out. He takes great pride in delivering high-quality results, so it’s lovely to know his efforts—especially with the new access point, insulation, and boarding—made such a positive impression. We’ll be sure to pass on your feedback to him.

Thanks again for recommending us!

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Wow,wow,wow Access4Lofts

Wow,wow,wow, 5* service from start to finish. We had a quote from a previous supplier of loft installations but he was too pushy, expected us to sign the dotted line, there and then. Stuart was the complete opposite. He's a very polite, personable, understanding chap. He knows his product and fully explained everything from our initial quote to installation. Kept us informed all the time. He arrived on time and you wouldn't of known he'd been at our house. Extremely tidy and got the whole job done in a day. We're absolutely delighted with our new loft boarding, new hatch and loft ladder and lights too. We can't praise this true gent enough, he's an absolute delight to have working in your home and totally trustworthy. Thank you Stuart for making our trip to our loft a 100% easier than years gone past. Thank you once again.

10 June 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your fantastic review! We're absolutely thrilled to hear how happy you are with your new loft space and that the whole experience, from quote to installation, exceeded your expectations.

Stuart will be over the moon with your kind words — he takes great pride in offering a professional, honest, and friendly service, so it’s lovely to see that reflected in your feedback.

Thank you again for choosing Access4Lofts!

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Pleasant amicable professional

Pleasant amicable professional, hard working, it was a pleasure to have him in the property

6 June 2025
Unprompted review
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Reply from Access4Lofts

Thank you for your kind words! We're so pleased you were happy with our services – we really appreciate you taking the time to leave a review.

Best wishes,
The Access4Lofts Team

Rated 4 out of 5 stars

I booked for someone to come out…

I booked for someone to come out & have a look at my loft ladder after having difficulty getting up into the loft.
Toby was very pleasant & said I had two options. I said I would like the wooden ladder. He told me the price & to expect an email soon
Which I never got. Phoned them up after a week to say I had not received the email. They asked for details again & said they will get it sent. Still not received.
I think they are too busy & can't cope with the demand.

UPDATED - Since writing my review, I have had a phone call from Access4lofts & was told another email was sent. Could not find it in my Inbox, so checked my spam while on the phone to them. Thank you for the email & phone calls.

27 May 2025
Unprompted review
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Reply from Access4Lofts

Hello, We’re really sorry to hear about the delay and any frustration it’s caused. Our sincere apologies for the inconvenience. We're aware that the local installer has tried to reach out to you today and is hoping to connect soon to get things moving.

We truly appreciate you bringing this to our attention, and we're grateful for the opportunity to resolve it for you. Thanks again for your patience, and we’re looking forward to getting this sorted.

Best regards,
The Access4Lofts Team

Rated 5 out of 5 stars

FIRST CLASS SERVICE

Had this company round to install a loft from scratch...The guy who did it was absolutely superb from start to finish...Simon, worked on his own...in a small roof space, up steep stairs with parking spaces very limited. He was terrific from the initial survey right through to completion...and the price he gave was a one time figure...no 'hidden' extras...and all products used were of incredible quality from the hatchway, telescopic ladder and insulation...would thoroughly recommend...excellent, first class service.

6 June 2025
Unprompted review
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Reply from Access4Lofts

Thank you for your kind words! We're so pleased you're happy with the work and that Simon made such a great impression from start to finish. Working in tight spaces with tricky access isn’t easy, so it’s lovely to hear his efforts didn’t go unnoticed.

We really appreciate you taking the time to leave such a thoughtful review and for recommending us!

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Amazing from survey to installation and…

Amazing from survey to installation and then completion. Fitters were fantastic today and left the house immaculate , they couldn’t have been more thorough with final instructions either. Highly recommend this company and its staff

29 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your wonderful review! We're thrilled to hear that everything from survey to installation went so smoothly and that our fitters made such a great impression. That level of care and professionalism is exactly what we aim to deliver on every job – we’ll be sure to pass on your kind words to the team.

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Professional & Efficient

2 days to fit a replacement hatch and board the loft, no complaints and would highly recommend them

21 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you for your kind words! We're so pleased you're happy with the work – we really appreciate you taking the time to leave a review.

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Delighted with our new loft ladder!

Delighted with our new loft ladder!

David came and fitted our new loft ladder today - it's a bit of an awkward loft with limited space above the hatch but he found and fitted a very natty telescopic ladder which fits and works perfectly. He took great care of our staircase and new landing carpet and I can't fault him or his company in any way.

19 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your wonderful review! We're so pleased to hear you're delighted with your new loft ladder and that David was able to find the perfect solution for your space. It’s great to know he took such care during the installation – we’ll be sure to pass on your kind words.

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Loft Installation

Today, we had our loft boarded out by Matt and Ben of Access4Lofts.
We are extremely pleased with the workmanship and price.
Both Matt and Ben were very polite and well mannered, they where very tidy and cleaned up on completion.
We will certainly recommend this company to our friends and neighbours.

19 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the workmanship and service provided by Matt and Ben. It's great to know they left everything clean and tidy too! Your recommendation means the world to us.

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Brilliant work

We found the service to be very quick, informative, communicative, and there were many options offered to us to choose from. All work was done very quickly and the cost was very reasonable. Highly recommended.

14 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you, Sarah-Jayne, for your fantastic feedback! We're so pleased you found our service quick, clear, and communicative, with plenty of options to suit your needs. It’s great to hear you were happy with the results and felt it offered real value.

Best regards,
The Access4Lofts Team

Rated 5 out of 5 stars

Loft boarding

A big thank you to Morgan who came to board our loft today a lovely polite & efficient young man nothing was to much trouble a real credit to Access4lofts we would have no hesitation in recommending your company
Well done Morgan 👍🏼

2 May 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your lovely feedback! We’re really pleased to hear that you were happy with the service and that Morgan made such a great impression.

We really appreciate the recommendation and are glad we could help with your loft!

Best wishes,
Access4Lofts Team

Rated 1 out of 5 stars

Avoid

Avoid, the young lad who came out to view my property had absolutely no interest, didnt even try to think of options, came out asked if id consider aluminium ladder and i said it wouldnt suit (I already have one, the whole point was to change) and he just left. read a few other reviews here that say similar, they don't like doing wooden ladders in older properties. I'm sure someone else will take my money.

18 April 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

We’re really sorry to hear about your experience and appreciate you taking the time to share it. This isn’t the level of service we aim to provide, and we’re committed to ensuring every customer receives the high standard of service they deserve.

Thank you again for your feedback – it’s valued and will be used as part of our ongoing efforts to improve.

Best wishes,
Access4Lofts Team

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish. Quote was clear and simple, no pressure to sell.
Jayden the installer was punctual, tidy and a pleasure to have in the house. He took time to explain how to use the ladder etc before leaving and made sure I was happy with everything. I would highly recommend this company. Very impressed.

16 April 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words! We're thrilled to hear you’re happy with our customer service and the work on your loft space. Your recommendation means a lot to us!

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Excellent work done very quickly

Excellent work done very quickly. Competent and professional staff, Tom, who installed our loft ladder was very quick, efficient and super nice.

10 April 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words! We're really pleased to hear you were happy with the work and the service Tom provided. We'll be sure to pass on your lovely feedback to him. Enjoy your new loft ladder!

Best Wishes,
Access4Lofts Team

Rated 5 out of 5 stars

Loft boarded out.

After finding this company online, Matt called me within the hr to organise a quote. The work was carried out on a date to suit ourselves due to our working commitments. Tom our fitter arrived on time was very polite and made no mess at all. When the work was completed he went through everything what was done, even to the weight we could now have in our new boarded out loft. Highly recommend this company. 😊

8 April 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your lovely review! 😊

We're really glad to hear that Matt was able to get in touch so quickly and that Tom made the installation smooth and stress-free for you. It's great to know the timing worked well around your schedule and that you're happy with your newly boarded loft.

We really appreciate the recommendation—enjoy the extra storage space!

Best wishes,
The Access4Lofts Team

Rated 5 out of 5 stars

Loft flooring

The whole process from initial contact, through survey to installation went smoothly. Everyone involved was professional courteous and considerate. All in all an excellent experience and wholeheartedly recommend

9 September 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words!

We're thrilled to hear that everything went smoothly from start to finish. We take great pride in providing excellent service, and it's wonderful to know you’d wholeheartedly recommend us.

Best regards,
The Access4Lofts Team

Rated 5 out of 5 stars

Access4Lofts STOKE ON TRENT

After being told 10 years ago that the joists were not stable enough for boarding. I needed new insulation. Nick came to give me a quote and from there on advised i actually could have flooring in there. Today Fully insulated with boarding down. New sturdy ladder installed. Mason carried on the work today I didn't know he was here, a quality team, such lovely people to deal with who respect your home and look after you. I can appreciate that I had to wait 2 months for the 1st slot available for this work as with the workmanship that Nick provides alongside all of his team. I'm happy to wait for the next available slot to extend the flooring. A lifetime guarantee given with the work carried out. Nick's work & team is worth every penny spent.

26 March 2025
Unprompted review
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Reply from Access4Lofts

Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that Nick and Mason provided such a positive experience and that you're pleased with your newly insulated and boarded loft.

Your patience and kind words about the team truly mean the world to us. We’re so grateful for your trust and support. Enjoy your beautiful new loft space, and the team can’t wait to return soon to extend your flooring!

Kind regards,
Access4Lofts Team

Rated 5 out of 5 stars

Access4lofts Stoke on Trent

The Initial quote and visit was completed by Nick. He was on time, very courteous and respectful of our property. Quote sent through swiftly within 24hours.
His work partner (whose name I can’t remember unfortunately) turned up on the day on time at 9am and were done by 3pm. In that time he made the hatch bigger, added a new door, boarded 10 sq meters, added extra insulation and a telescopic ladder and cleaned up as well. Couldn’t recommend them more!

24 March 2025
Unprompted review
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Reply from Access4Lofts

Thank you for your kind words and for taking the time to share your experience!
We're so pleased to hear that Nick and the team provided a smooth and efficient service while respecting your home. It’s so great to know you’re happy with your new loft space!

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Excellent experience

We downsized from a 4 bed to a 2 bed bungalow and needed more storage.
We contacted access4lofts in Banbridge, who were very professional fron the outset.
A survey including asbestos check, electrician came out the day before the work and fitted the lighting.
Matthew then attended moved the hatch to where we wanted it, then worked away and finished in roughly 5 hours.
So a new hatch, aluminium ladder, lighting and 7m2 of boarding. Also cleaned up.
If you are considering any work of this kind I thoroughly recommend access4lofts in Banbridge.
Communication was great throughout!
Great value for money!

4 March 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your kind words!
We're so pleased you had a great experience with Access4Lofts Banbridge. It’s great to hear Matthew and the team provided a professional service and that you're happy with your new loft space. We really appreciate your recommendation!

Best regards,
Access4Lofts Team

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