Access & Security Systems Ltd Reviews 53

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Top class company. They tried for about 20 minutes to sort out my garage door issue over the phone, which would have ultimately rewarded them nothing. They couldn’t help me on the phone so they sent o... See more

Rated 5 out of 5 stars

I used Roller Garage Doors ltd at the recommendation of a friend. I knew I wanted a secure, insulated door, and a roller door was likely the best in terms of space efficiency. One quick phone call w... See more

Company replied

Rated 5 out of 5 stars

Access and Security helped me sort out problems with a garage door in a house I had just bought. The old up-and-over door wasn't closing properly in automatic mode and I found operating it manually wa... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish, who attended my address to do a survey, and quote provided promptly. Roller door then ordered as per the timeline given, and the team arrived and installed as p... See more

Company details

  1. Garage Door Supplier
  2. Awning Supplier
  3. Security Equipment Store
  4. Security Service

Written by the company

Access & Security Systems Ltd is the mother company of Roller Garage Doors Centre, Security Shutters Direct, Abbey Garage Doors and Abbey Awnings. Suppling the local areas with our products and services since 1995.


Contact info

4.8

Excellent

TrustScore 5 out of 5

53 reviews

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Rated 5 out of 5 stars

Roller Shutter Garage Door

Very amenable in their service to me and appreciate the customer patience.
Deposit payment followed by a speedy supply date, installed and looking great with a silky smooth and surprisingly quiet in its operating use with a very good control panel with lots of options, so very pleased and highly recommended company.

7 September 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your kind feedback. We glad you like our product and service, Access & Security Team.

Rated 4 out of 5 stars

Engineers attended on time serviced our…

Engineers attended on time serviced our garage roller door. They described what they had done and cleaned everything before leaving. I would definitely recommend this company.

1 September 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mr Elston for your review and recommendation. If you need anything else please do not hesitate to contact the office. Kind Regards Access & Security Team

Rated 5 out of 5 stars

Naylor and Ben arrived on time and…

Naylor and Ben arrived on time and started work immediately no fuss or bother
Work was carried out in a professional manner very neat and tidy all rubbished removed
I have no hesitation in recommending both them and the company
Excellent product 1st rate engineers
Ron Gray

26 August 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mr Gray for taking the time to leave a kind review. If you need anything in the future please do not hesitate to call the office. Kindest Regards Access & Security Team

Rated 5 out of 5 stars

Great install

The new garage door was quickly and efficiently installed. The team left the site spotless.

13 June 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your kind words

Rated 5 out of 5 stars

Unusual problem, innovative solution

Had an issue with my garage door on Saturday and reported it. The engineer phoned me before 9am on Monday and arrived at 3pm. Naylor is incredibly knowledgable and was able to identify the problem, devise a solution and implement it within 50 minutes. He and his colleague are incredibly good at what they do!

30 May 2022
Unprompted review
Rated 5 out of 5 stars

New Automatic Roller Garage Door

A very professional and personable company to deal with and great communication from start to finish. I'd highly recommend Peter and his team to anyone looking at having similar work done on their home or property.

28 April 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your kind words. If you need anything in the future please do not hesitate to call us. Many thanks Access & Security Team

Rated 5 out of 5 stars

A first-class company

A first-class company - the site assessment was carried out to a very high standard and excellent advice was given regarding the options available. The fitters were very professional, nothing was too much trouble and their were very helpful. There are not many companies like this around these days and I would really recommend them to anyone looking for high-quality security blinds.

18 February 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mr Eddolls for you kind words and the recommendation. If you need anything else please let us know. Kind Regards Access & Security Team

Rated 5 out of 5 stars

Excellent result

Very happy with the service. On requesting the quote the engineer arrived at the scheduled time and did a very thorough inspection, quote arrived same day. After acceptance of the quote, delivery/installation date was given within a couple of days and installation was done on the day originally provided - no delays. The installation team did a great job, fast, accurate and left the garage and surrounding area clean and tidy on completion. Would very highly recommend this business.

20 January 2022
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mr Wright for your kind words. We are glad to hear you were happy with the service and garage doors. If you need anything else please do not hesitate to contact the office. Access & Security Team

Rated 5 out of 5 stars

Excellent quality and service

Very happy with our new double garage door. Excellent service and quality.

8 December 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mrs Taylor for taking the time to leave feedback and the kind words. We are pleased you are happy with your new garage door.
Best Wishes, Access & Security Team

Rated 5 out of 5 stars

Great price, install, and communication.

Competitive price, great quality British made garage doors. Great communication, clean and tidy jobs. Highly recommended.

20 November 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your lovely words. We glad you like your new garage door. All the best, Access & Security Team

Rated 1 out of 5 stars

Roller Garage Door

My up and over garage door was replaced with a roller garage door. This review is nothing to do with the product which looks good but only time will tell if it continues to look good and continue to work. It is about the installation which was awful. When they removed the garage door frame, cement fell out and it exposed uneven bricklaying down both sides of the garage. It needed beading to make it look better but the company did not bother. The salesman, who was also the owner, told me that anyone trying to break in a roller garage door would kick in the corners. He said his company fitted metal bars into the concrete to prevent that. He forgot to tell the fitters, I do not have any metal bars.

21 October 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your feedback and comments. Sorry to hear you think our installation was awful. As you can see, we receive great feedback from all our customers and shocked to receive such a low score. We take feedback very seriously and feel disappointed that we were not informed prior to this feedback of your concerns as we would have liked the opportunity to discuss any issues with you. However after a letter/email from the owner, we understand you do not wish to discuss any further and the matter is closed.

We would like to note that it is normal for the exposed brick work to be uneven and not pleasant to look at after an old Up & Over frame is removed therefore during surveys there is a discussion of us suppling and installing trim which was quoted and installed for you, as seen in the engineer’s photo.

Agree on the statement “if anyone trying to break in a roller garage door would kick the corners” therefore we do offer the EXCEL Seceuroglide which is tested to the higher LPCB specification and comes with steel “L” plates that are indeed installed at the bottom of the guide rail and fixed to the ground. Looking back on your order confirmation you ordered the ORIGINAL Seceuroglide style door which does not come with this but is approved to the police “secured by design” recommended standard therefore superior to many of our competitors garage doors.

Regards,
Access & Security Systems Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very pleased all round. Highly recommend.

20 September 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your kind words. We hope you enjoy your new garage door. Many thanks Access & Security Team.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, who attended my address to do a survey, and quote provided promptly. Roller door then ordered as per the timeline given, and the team arrived and installed as per the confirmed installation date. The Install was done without any fuss and the team took me through what they had done etc.

7 September 2021
Unprompted review
Rated 5 out of 5 stars

Roller Garage Door

Every stage of buying a roller garage door from Access Security Systems was handled in an outstandingly positive way. Their website is transparent and the prices are clearly shown; no blue-suited, brown-shoed salesman pulling the first figure he thinks of out of thin air to see if you are prepared to pay it. Once I had given the dimensions of the door, I was given an email estimate subject to confirmation following a detailed survey.
Kim in the office was knowledgeable and informative and went back to the manufacturer to answer a question I had relating to spoofing or capturing the remote control signal. The office in Calleva Park had working models of all of the doors and Peter was extremely knowledgeable. The survey was carried out the following day and the estimate was confirmed as a firm quotation.
Installation was a mere 3 weeks after placing the order and Ben, one day shy of his 19th birthday, was a shining ambassador for the company. Efficient, articulate and meticulous in his work and tidying up after the job, he was an excellent example of not needing a degree in underwater basket-weaving to be successful in the workplace.
A local company with a 25 year pedigree in the business, I would recommend them to anybody considering a replacement garage door.

3 September 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mr Heath for your kind words and recommendation. We hope you enjoy your new garage door. Access & Security Team

Rated 5 out of 5 stars

Installation of roller garage door

The installers did a great job, attention to detail, adding finishing touches, and removed all waste.
The company was very responsive in all communications

24 August 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Bob for your kind words and feedback. We hope you enjoy the product, Many thanks Access & Security Team

Rated 5 out of 5 stars

The customer service was 1st class and…

The customer service was 1st class and when the product arrived it far exceeded the quality we were expecting.
We would recommend this company to anyone.

15 July 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for your kind words. We glad you love the product and service.
From Access & Security Team

Rated 5 out of 5 stars

Great garage door

Great garage door - I went for a roller door in manual mode and it’s really good quality - well done to the team - very pleased with the end result

22 June 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you Mrs Forbes for your kind words and feedback, we are glad you like your new garage door. Kind Regards Access & Security Systems Team

Rated 5 out of 5 stars

Supply and installation of automatic roller garage door

I used Access & Security Systems for supply and installation of an automatic SeceuroGlide Original roller garage door.

The customer service from initial contact through site survey to installation was excellent. All my queries were answered promptly and the installation was done well.

The new garage door is fantastic and it has a 7 year warranty. I'm glad we paid a bit more to get a SeceuroGlide door as while there are cheaper options, I think you get what you pay for and I didn't want to compromise on quality or reliability.

I would definitely recommend Access & Security Systems.

20 June 2021
Unprompted review
Rated 5 out of 5 stars

A very knowledgeable company offering…

A very knowledgeable company offering great advice with no pressure selling. the roller garage door was perfect and works a treat. solid fast service and the fitting team were excellent. In fact my garage was tidier after the job than before.
I would highly recommend

8 February 2021
Unprompted review
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Reply from Access & Security Systems Ltd

Thank you for leaving a review Mr Bell, If we can help with anything else please do not hesitate to contact us.

Rated 5 out of 5 stars

New garage roller doors

Very pleased with the new roller doors. Team did a nice job on removing the old wooden doors and replacing them with the new ones. Team were punctual, neat, tidy and very polite.

8 February 2021
Unprompted review
Access & Security Systems Ltd logo

Reply from Access & Security Systems Ltd

Thank you for leaving a review Mr Mann, If we can help with anything else please do not hesitate to contact us.

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