ACAP University College Reviews 

Friendly, uplifting, helpful and attentive.
When people say "They listen", this is one place that sets the gold standard on "Hearing You".

My personal experience so far at ACAP has been wonderful! I am currently a first yr in bachelors of criminology and justice and I am loving it. There are lovely course advisors that check in to see how you’re going with studies and help you along the way with your enrolment which is extremely helpful with filling out forms and applications. The teachers are lovely and explain any questions in perfect detail. There is also multiple optional classes that help provide students extra help in certain areas of studying e.g “what does my assessment question mean”, “get organised for study”, “how to navigate online” and more! So far throughout my study I haven’t found any problems or concerns and I think it is a great place to do your degree, meet new people, and overall be in a wonderful environment :)

I am a new student returning to study after many years. The academic support is extremely beneficial and I would recommend ACAP to anyone starting higher education.

My experience at ACAP has been very positive, mainly because of the educators who supported me throughout the course. I was going through many personal and academic challenges, but my lecturers were always approachable, kind, and understanding. They took the time to listen, provide guidance, and encourage me when I needed it most.

Their feedback was thoughtful and supportive, and it helped me build confidence in my academic writing and professional skills. Because of their encouragement, I was able to stay motivated, achieve strong results, and about to complete my degree soon. I’m also grateful to the support staff, who were always helpful, responsive, and patient whenever I needed assistance.

Overall, I truly appreciate the care, support, and dedication I received at ACAP. It made a real difference in my academic journey in Australia.

I would give this university and this review zero stars if I could. For anyone considering enrolling at this institution, heed my warning: DON’T!!!!!!!!!!

Most rude and incompetent university staff ever. Teachers are egotistic and brag about themselves like they’re above everyone and they don’t stay focused. Some forget to go through assessments, some don’t bother responding to emails, and you can completely forget about asking for an extension or support regarding assessments.

Firstly, you’re only marked for how you write the assessment, not the information you present. Secondly, teachers have advised extension staff to not grant extensions for assessments due to teachers being under pressure with marking, even though it takes them months to get your results. Lastly, there is a lot of conflicting information on how assessment tasks must be completed when asking the teachers for help, and it’s basically one giant guessing game until you receive your results, all with the looming risk of failing a subject.

The staff are rude to you in the meantime and expect you to be okay with that, but can’t handle it when you’re rude back. I think they forget who pays their wages and actually keeps those airheads employed.

I’m sincerely glad I left and I cannot emphasise enough how foolish you’d be to even think about enrolling with ACAP University!!!!!!

EDIT: Thank you for your response but I am doing even better now that I’ve withdrawn; I’m saving money and actually doing something I enjoy in an environment that makes me feel emotionally safe with people who make me feel wanted and valued. You can kindly redirect your “assistance” to someone else who will tolerate you 😊

The ACAP coaching course has been absolutely exceptional. The flexible online learning format made it easy to balance study with other commitments, and the support from the lecturer and staff has been nothing short of fabulous. The wealth of resources provided throughout the course has been incredibly valuable, helping me deepen my understanding and build confidence. I’ve learned so much and feel truly encouraged to pursue my journey as a coach, empowering others to improve their wellbeing. Highly recommend this program to anyone considering a career in coaching!

ACAP has been both my bachelor and masters program choice. I had an excellent experience with in the university. Additionally, the teachers and staff were a highlight for my studies. I found the teacher support, peer encouragement and academic support services to be what made me decide to do my masters not long after my graduation of my bachelor of counselling. The options, trimesters and well structured curriculum made study easy and very accessible. I felt very green as an older student, however the advanced online student portal was so streamline and user friendly. I am an huge advocate for this university and I was elated in completion of my studies. Yet, I was also sad as I felt I was leaving a huge part of me behind due to how much my time there became more than just study but a great opportunity for my growth as a academic scholar.

I've been studying with ACAP for a few weeks now and I couldn't recommend it more! There is so much support, guidance and care! The accessibility to help is amazing. I would give it more stars if I could!

I started at ACAP a few years ago and due to being online in Adelaide I decided to transfer after a year to Uni SA.
I found the differences striking - university (uniSA) was WAY cheaper, but it FEELS cheaper - absolutely no support at all you are floundering from the moment you start and there's no guidance at all.
Despite my UniSA classes being in person, no one talked, classes where silent and no one wanted to be in class. At ACAP the classes where robust, everyone wants to be there, everyone chips in, even the shy students!!! Universities are cheap and take anyone, ACAP looks for those who show potential and strong desire to come into the helping professions. ACAP supports you individually and is EXPENSIVE, but is tailored personally to YOU.

I am now back at ACAP, as I hated feeling so lost. I received regular calls from the ACAP team that I absolutely adore from the same lady each time who remembers me and connects very well with my goals for study. She would make sure everything was going okay and is incredibly helpful with any questions I have. I have felt support each step of the way and honestly the extra money is so worth it.

Yes ACAP is not cheap, it's pricey, but the support through every aspect is amazing.

Yes there are lots of essays but guess what? University also has heaps of essays, it's just the nature of study, sorry!
Also ACAP has some fabulous assessments including counselling roleplays and assessments using and understanding AI in an ethical way.

ACAP is tailored for personal well rounded and deep learning, it's hard and classes get tricky, but that's the nature of study. As someone who has seen the flip side in UniSA, gosh ACAP is a million times better. I highly recommend to anyone.

I'm in the bachelor of psychological science and counselling.

I have just started a grad diploma in counselling. So far ACAP has made the transition back into education quite simple - there’s lots of resources on hand and everyone seems exceptionally friendly and willing to help.
4 stars - I would’ve liked more opportunities to meet others on my course prior to starting.

I have started my Bachelor of Psychological sciences and criminology and ACAP have been really supportive and helpful navigating my way back to study. Everything is online and the amount of support is endless.

ACAP has made the choice easy for me. By attending their Open Day was definitely a huge benefit, at which you could listen and talk directly with the lecturers and industry reps in the field.

The other big takeaway is from their one on one student-help sessions as well as orientating seminars and webinars, etc. The well designed system means everything to me.

I have only just started my degree with ACAP, but everything has been fantastic! I attempted university online a few years ago and, in comparison, the whole process with ACAP so far has been so much more welcoming, accommodating and getting my degree feels genuinely achievable with them. They offer multiple different types of support for students with their studies, but they also provide support for the students themselves. The lecturers/tutors have been so lovely and incredibly helpful in making us all feel confident in our studies. It’s easy to tell that our well-being is important to the staff. The experience so far has just been wonderful and I would recommend them to anyone wanting to study in this field.

I successfully completed the Grad Cert in Counselling, and the overall experience has been excellent, so much so that I have decided to continue studying with ACAP. The support provided was instrumental to my success, returning to studies after twenty-year break. The curriculum is relevant and academically sound. Staff and lecturers are knowledgeable while remaining approachable and supportive. I confidently recommend ACAP.

A very good institution, has been helping since my pre enrollment processes. Especially Kanchan who had helped a lot during my pre enrollment processes. After joined, warm orientation and welcome from all teams made more easier to be familiar with institution.

I was truly blessed having some of the most wonderful and inspiring lecturers. Learning about theory but also its practical applications. Since Acap my job has follow alumni from there. We all fondly remember our days there and how much it contributed to creating our professional identity as therapeutic counsellors.

I am ACAP student for in Bachelor of Counselling and Psychology Science， and I am just start studying for week 2.
I do find that ACAP is a quiet good University， all the teachers are quite nice and the admin is quite helpful to make me get off of my stress of study and get me feel safety！
during the study the school which gives student free counselling services， and all the previous studier who get Pass of the subject give all new to the subject help， I really like the management of this school！
if you focous on Psycology and counselling， I think ACAP is a very good University to go with！

A very supportive institute in terms of students' study plan and progression.

All tools, lessons and information is available and easily accessible.

From the moment of my enquiry I have had the most professional and amazing experience from ACAP University College. Working through the enrolment process was a breeze with the onboarding staff, with Nick having all the information, understanding and answers.