AC ADAPTORS R US LTD Reviews 

1,346
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery, often noting fast dispatch and well-packed items. Many people also appreciate the helpful and responsive customer service, which assists in identifying correct products and effectively resolves issues. Reviewers are generally satisfied with the products, finding them as described, of good quality, and working well. However, some customers reported dissatisfaction when orders were sent to the wrong address, feeling customer service was unhelpful and instructed them to reorder. A few other people also noted issues with product quality or compatibility, such as fittings being too large or devices not recognizing the adapter.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality and accurate... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and on-time delivery,... See more

Service

Customers consistently note positive experiences with service, often highlighting great service and fast... See more

Order

Customers had positive experiences with order, noting that the process of re-ordering and returning incorrect... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the product as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A power adapter for a scanner. Took a little longer than anticipated to get here, can't find anything else to critisise this company. Without doubt I'd visit them first if I needed anything they pr... See more

Rated 5 out of 5 stars

I found AC Adapters R US a pleasure to deal with. I ordered a simple cable which came promptly. Unfortunately, my Panasonic Camcorder could not recognise it. I simply what’s app’d them and they sent m... See more

Rated 5 out of 5 stars

AC Adaptors R Us delivered quickly and rectified problems without any issues. They were very helpful in helping to identify the right product to help me with a problem that I needed to address. They... See more

Rated 5 out of 5 stars

Wonderful customer service. I only wanted 1 small item , a power source e for a 6' nutcracker but couldn't find it anywhere. They adapted an AC power source for me and sent it for free to see if it wo... See more


Company details


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4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,346)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Asked about a product I had bought from…

Asked about a product I had bought from the company and the bloke at the counter shoved a camera in my face and threatened flying his drone over my garden! When I asked why on earth such a weirdo would that he simply responded with it’s how he makes money!! What a strange individual - will not be buying again

11 March 2025
Unprompted review
AC ADAPTORS R US LTD logo

Reply from AC ADAPTORS R US LTD

FAKE REVIEW - CYBER ATTACK ON INDIVIDUAL WORKING HERE.

Rated 1 out of 5 stars

Unfair Treatment

This company Deleted my review on Google about a genuine issue I was having - don’t own a business if you cannot handle constructive criticism,the customer is always right , you cannot do everything right all the time, but deleting a customers opinion/review is out of order.

29 December 2024
Unprompted review
AC ADAPTORS R US LTD logo

Reply from AC ADAPTORS R US LTD

FAKE REVIEW - CYBER ATTACK ON INDIVIDUAL WORKING HERE.

Rated 1 out of 5 stars

I have still not received my adapter…

I have still not received my adapter although I have paid €8 to the Cyprus customs and received an email from Royal Mail stating that I have received it. My mail and parcels are delivered to a post box in my social club (for added security) but they have no record of it being delivered. As there is no tracking number supplied I cannot ask the Cyprus post either. Meanwhile I am left with a Zoom processor which I cannot use.

25 January 2025
AC ADAPTORS R US LTD logo

Reply from AC ADAPTORS R US LTD

Tracking number: LA527997915GB - Delivery Attempted
Our delivery partner tried to deliver your parcel on 03-02-2025 but there didn't seem to be anyone in. They've left a note about how to make further arrangements.

Rated 5 out of 5 stars

Second time of using 10/10

This is the second time I’ve used this company. Spot on. I now have 2 working radios that I was about to throw away thinking broken but it was faulty adaptors not radios. Both came well wrapped within delivery time.

26 January 2025
Rated 4 out of 5 stars

New customer's impression of AC ADAPTORS R US LTD

I was most impressed with AC AD R US LTD. Your company was very keen to keep in contact with me throughout the order process, and asked for customer feedback.
Just one small criticism - the lead coming out of the adaptor had got rather bent. I mention this because my original adaptor lead frayed apart at this point, making it unuesable. Otherwise, I have been most impressed with your customer services.

29 December 2024
Rated 1 out of 5 stars

Tried to get in contact….

Tried to get in contact in regards to a adapter many time but no joy, done a bit of research on the owner and find out he spends most of his time hassling other businesses, so while I haven’t purchased anything because not able to get in touch. This I my review on the customer service

3 January 2025
Unprompted review
AC ADAPTORS R US LTD logo

Reply from AC ADAPTORS R US LTD

FAKE REVIEW - CYBER ATTACK ON INDIVIDUAL WORKING HERE.

Rated 5 out of 5 stars

The item I purchased arrived before the…

The item I purchased arrived before the estimated delivery date. I bought the wrong adapter. What a breath of fresh air this company is....... Explained my error - Friendly, helpful and sending out a new adapter. Can't ask for more than that. Would defo do business with this company again.

28 December 2024
Unprompted review

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