Absolute Domestics Reviews 

1,876
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and thoroughness, often highlighting their friendly and attentive approach. Many appreciate the high quality of the cleaning service, noting that cleaners pay excellent attention to detail and leave homes spotless. The booking process is frequently described as easy and efficient, with good communication from the company. However, some people were dissatisfied with the service quality, reporting that cleans were sometimes rushed or incomplete, and did not meet expectations for thoroughness. Additionally, a few customers experienced issues with unreliability, such as cleaners not showing up or poor communication regarding appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individual cleaners for their... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting excellent communication and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Booking process

Users describe positive interactions with the booking process, finding it super easy and smooth. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more

Company replied

Rated 5 out of 5 stars

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more

Company replied

Rated 5 out of 5 stars

I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... See more

Company replied

Rated 5 out of 5 stars

After contacting Absolute Domestics they organised a cleaner for me very quickly. They were very helpful and professional. I have only just started using the lady they sent but so far so good. Nea... See more

Company replied


Company details

  1. Home Services

Written by the company

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(1,876)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first contact

From my first contact, this company kept me fully informed about the progress of my getting a new cleaner. They were courteous and frequent in their communication. The person who eventually came to do my cleaning was extremely efficient and I was most pleased and appreciative of the experience all along the way. Kay

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolute Domestics

Tirhas Mehari from Absolute Domestics is our cleaner. She is excellent, punctual, friendly and efficient. The agency is always keeps me in the loop with checking in that everything is good and well up to standard.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

They have paired me up with a wonderful…

They have paired me up with a wonderful cleaner who took the time to get to know my pets and work with me to get my house clean. She is very friendly does not judge me and really is an asset to our space. I look forward to every Wednesday.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Well cleaned in a timely manner

Clean on 29/10/2024 - 2 hours with my products and vac cleaner.
The Cleaner did a very good clean and Vac, always considering how I wanted the work done.
She washed the cloths and brushes.
Overall careful and considerate

29 October 2024
Unprompted review
Rated 4 out of 5 stars

Excellent communication. Average clean

Excellent communication and cleaner arranged quickly. The clean was average with the cleaner using one cloth and a light spray cleaner for most of the work. I expected a deeper clean for a spring clean. Front door was left smeared due to a dirty cloth. I had to ask cleaner to do a few things over.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to share my positive…

I just wanted to share my positive experience with the cleaner. He did an amazing job! The place looks spotless, and you can tell he paid attention to every detail. I'm very impressed with his work and would definitely recommend him. Great job!

29 October 2024
Unprompted review
Rated 3 out of 5 stars

The cleaners aren’t very reliable

The cleaners aren’t very reliable after 1 or 2 cleans they are no longer available. They don’t like short cleans.

12 October 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Terri,

We are sorry to hear that your recent experience with Absolute Domestics has not been as reliable as you expected. We understand how frustrating and inconvenient this must have been for you.

Please be assured, we are dedicated to making this right and finding a consistent cleaner for you. Please reach out to our customer service team at customerservice@absolutedomestics.com.au your earliest convenience so we can discuss this matter further.

Thank you for bringing this to our attention. We look forward to the opportunity to make things right and are committed to resolving this issue promptly.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Fantastic cleaner

My cleaner shows great initiative and is very good cleaner. Leaves the house smelling great and dusted.
Would recommend absoulte domestics as a cleaning company as they are regularly checking in on my experiences and make me feel valued as a customer.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Give them a go!!!

Bel and Tahsin were very thorough when cleaning our home. They were punctual, friendly and took great pride in their work.
Absolute Cleaning were really good and answered my initial questions within 24 hours. They kept us up to date every step of the way.
I cannot recommend this cleaning service highly enough.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Helpful

Absolute domestics have been a life saver for me as a full time working Mum. Such a relief to come home to clean house. My first cleaner left and they could not have been more helpful in finding me another excellent helper. Highly recommended.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Cleaning Angel 😇

When I enquired about getting a regular cleaner to help me with the housework, I didn’t expect to be matched with a local cleaner so quickly! Before to knew it, I had a woman booked in to start immediately. I was so impressed with the company’s professionalism. I was connected with a lovely lady named Shahnaz, who was so friendly and respectful of me, my home, and my entire family. Not only that, she was the most thorough, efficient and hardworking cleaner I have ever hired. She did not even attempt to cut corners, and I was amazed at how much she managed to get completed in the two hours she was at my house. She now comes once a fortnight, and has made my life so much easier by taking on the majority of those tasks that I always hated such as the bathrooms, toilets, and kitchen. I will be forever grateful to Absolute Domestics for their help in finding me a fortnightly angel.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

All Round Good Employees

We are on our second cleaner from Absolute Domestics, our first delightful young lady left to change careers and our current one a young man. Not only have these two been good cleaners, they have both been pleasant, reliable, totally honest and able to take direction on what needed improvement or different areas needing attention.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Reasonable price, my cleaner is really great

Sapphire has been cleaning my daughter's house for some time, and when my cleaner left, I requested Sapphire, and luckily she had some time for my clean.
She is incredibly reliable, does a great job, and I find the price acceptable.
The other regular cleaner I had was also really good, but when I had one I did not really 'gel' with, there was no problem with getting another.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Our cleaner is an exceptional worker

Our cleaner is always punctual, very polite and an excellent worker
His attention to detail is almost faultless and with the exception of some of the dusting, is very thorough.
He had been with us for a few months now and I hope he remains with us for a long time.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service!

Inexperienced cleaners (Uni boys who have no idea how to clean). Left my house dirtier than before. Please STAY AWAY from them and save your time and money. I have no words for how they cleaned my house or should I say messed it up.

4 October 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Ritu,

Thank you for taking the time to provide feedback on your recent cleaning service. We sincerely apologise for the experience that left you dissatisfied.

We have reviewed your comments and spoken with the cleaner assigned to your home on 4 October. According to the cleaner, your home is large with three bathrooms, which also required a deeper clean, which took a significant amount of the 4-hour service time.

While the cleaner agreed that the bathroom mirror was mistakenly missed, they did suggest that additional time may be required to complete the full scope of work you required. We note that this suggestion was not taken onboard. Additionally, the cleaner noted that people and children were walking through the house, on the floors, during mopping and that this affected the outcome of the clean.

We attempted to contact you via phone on multiple occasions (4, 9, and 10 October) to discuss and resolve this matter. Unfortunately, we were unable to reach you.
We had not received any response or further correspondence from yourself regarding your feedback until you left this review of the service. In the meantime, given the circumstances, the cleaner has agreed to consider the matter resolved with no payment for the service provided.

We regret that we were unable to meet your expectations and would like to assure you that your feedback is invaluable for us to improve our services. If you have any further concerns or if there is anything more we can do to rectify the situation, please do not hesitate to contact us.

Best Regards,

Absolute Domestics

Rated 2 out of 5 stars

Not a reliable cleaning service

To be honest I find Absolute Domestics cleaners pretty unreliable in general. I have been using their services for about 10-12 months now with multiple cleaners over that period. Often times they accept a booking and then cancel at the last minute, no notice given, just cancelled. Sometimes they will come for a little while then cancel a day before their next booking leaving me scrambling to find a replacement. I had one today tell me she was coming tomorrow to clean and would be cleaning weekly, I asked if she could start next week to which she replied she was fully booked next week. How was she doing a weekly clean if she's booked out next week? That makes no sense at all, and is just reflective of the quality of people they hire there. I also advised them early on when I made the booking that I needed the cleaner to bring their own equip however this info was never passed on as the cleaner arrived asking for me to provide the equip and then charged me $10 more to use theirs. The cleaners who have come regularly have been fine, but just not a reliable service and have to look elsewhere now.

10 November 2023
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Lara,

We are truly sorry to hear about your recent experiences with our service. We take your feedback very seriously and are committed to addressing your concerns and making things right for you.

We understand your frustration with the last-minute cancellations and the apparent lack of communication regarding booking confirmations. Reliability is a major component of our service, and we deeply regret that this has not been your experience. Furthermore, we apologise for any confusion caused by the discrepancies in scheduling and the miscommunication regarding equipment requirements and additional charges.

Unfortunately, we have been unable to locate a booking under your name in our system. To assist us in investigating this matter further and addressing your concerns comprehensively, could you please send your booking details to customerservice@absolutedomestics.com.au?

We greatly appreciate your patience and look forward to resolving this issue promptly. We value your feedback as it helps us improve our services. We hope to be in touch with you shortly.

Kindest Regards,
Absolute Domestics

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