Absolute Domestics Reviews 

1,876
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and thoroughness, often highlighting their friendly and attentive approach. Many appreciate the high quality of the cleaning service, noting that cleaners pay excellent attention to detail and leave homes spotless. The booking process is frequently described as easy and efficient, with good communication from the company. However, some people were dissatisfied with the service quality, reporting that cleans were sometimes rushed or incomplete, and did not meet expectations for thoroughness. Additionally, a few customers experienced issues with unreliability, such as cleaners not showing up or poor communication regarding appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individual cleaners for their... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting excellent communication and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Booking process

Users describe positive interactions with the booking process, finding it super easy and smooth. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more

Company replied

Rated 5 out of 5 stars

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more

Company replied

Rated 5 out of 5 stars

I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... See more

Company replied

Rated 5 out of 5 stars

After contacting Absolute Domestics they organised a cleaner for me very quickly. They were very helpful and professional. I have only just started using the lady they sent but so far so good. Nea... See more

Company replied


Company details

  1. Home Services

Written by the company

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,876)

82 reviews in the last 12 months

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Rated 1 out of 5 stars

WOULD NOT RECOMMEND!

WOULD NOT RECOMMEND!

The cleaner failed to communicate an arrival time, which made planning difficult from the start. The service itself was rushed — I paid for a 3-hour clean, yet the job was finished in just 1 hour, and quality was not there.

Several areas were left incomplete, and there was no final walkthrough to review the work or address any concerns. Instead, the focus seemed to be solely on collecting payment.

To make matters worse, I now have to redo the cleaning myself after paying for a service that wasn’t properly delivered. Overall, a very disappointing experience and not a service I would use again.

2 April 2026
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

We are so sorry to hear this, and definitely not the sort of experience we want you to have.

We'd love to investigate this for you, so if you could please give your Area Manager a call (or simply call our main line). It is very important to us that you are left satisfied with your clean.

Warm regards, Absolute Domestics

Rated 5 out of 5 stars

Kristina was fabulous

Kristina was fabulous
On time and used her initiative which I was super happy about

26 March 2026
Unprompted review
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Reply from Absolute Domestics

Thank you so much for the great review, Jennifer. We're so happy you were happy with Kristina!

Warm regards, Christine
Absolute Domestics

Rated 1 out of 5 stars

Common sense 0.........

I found Absolute Domestic on Instagram as it popped up as an ad.
I was looking for a cleaner to clean my place and i thought i would give them a try. Everything went well, booking went smoothly and the cleaner, Diane called and make arrangement.

Until she came to my house today. I dont know about you but to me, you are here to clean the house. Why would you be wearing your outside shoe and the the inside of the house? What is the reason for cleaning then if you clean the floor but you dirty it again with your shoe?

And she was very rude about it and just said "then i won't clean your house then!!"

Fine, she left. Then someone from Absolute Domestics called and try to understand why she left. I told the customer service what happened and the customer service lady said "why would she buy a pair of shoes just to clean your premises?"

What kind of comment is that? I am not asking her to buy. You can take off your shoes. You are a professional cleaner and i need to tell you how to do your job?

This is the worst domestic cleaner ever. No common sense at all, the cleaner and the customer service lady. And they have over 30 years of cleaning!!!!!

Go figure

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great work ethic , particular with her cleaning and enjoys her work.

I have a wonderful cleaner. She is punctual and does a wonderful job. I am happy with her work. She is very particular with her cleaning and enjoys her work.

25 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Raine

We're so happy to hear this. Thank you for taking the time to leave this great review.

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

5 Star service

Have been using Absolute Domestics for 6 years now and can't rate them highly enough.
Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets.
Looking for fantastic reliable cleaners can't go past them

23 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Rhian

Wow, 6 years!
Thank you so much! We appreciate you taking the time to leave such a great review.

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

A returned customer

Was very impressed with our new cleaner Kaysia. She went over and beyond our expectations. We used this company a few years ago as I thought I would be able to do it by myself but due to health issue I have reached out to the again. Very glad I have

9 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Joan

We're so sorry to hear about your health issue, and glad we could help.

Thank you for such a great review.

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

We had a wonderful experience with Ugyen and Sonam

We had a wonderful experience with Ugyen and Sonam. They were professional, friendly, and incredibly thorough with their cleaning. Every detail was taken care of, and the space looked spotless and fresh when they finished.

They were also punctual, respectful of the home, and clearly take pride in their work. It’s rare to find cleaners who are both efficient and so attentive to detail.

Highly recommend Ugyen and Sonam to anyone looking for reliable, high quality cleans!

13 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Zahnee

We are so happy to hear this! Thank you so much for taking the time to leave this review for Ugyen and Sonam. They're great cleaners.

Warm regards, Christine
Absolute Domestics

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service from Absolute Domestics. The experience has been very unprofessional and frustrating.

For the past two months I have not had a regular cleaner, despite being assigned several different cleaners during that time. Many of them either leave the company shortly after being assigned or simply do not show up for the scheduled clean, with no explanation.

Communication from their customer service team is extremely poor. We always have to call them ourselves to ask for updates, as they rarely communicate proactively. Complaints do not seem to be taken seriously, and there is no sense of urgency in resolving the issue.

Another concern is security. Some cleaners have come to our house to inspect the property and discuss the job but never returned for the actual clean. Allowing strangers into your home who then disappear without any follow-up is very concerning.

After two months without a cleaner, the only response we received was a casual phone call informing us of the situation, with no immediate solution offered.

Overall, this service has caused more stress than convenience, and I cannot recommend them if you are looking for a reliable and professional cleaning service.

13 March 2026
Unprompted review
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Reply from Absolute Domestics

We're so sorry to hear this. Our customer service team works hard to ensure that things run smoothly. While some things happen that are out of their control, they always do their best to keep the clients and cleaners informed, and to always provide the client with a new cleaner should things not work out.

I would love to look into this further for you. If you wouldn't mind calling us at your earliest convenience, or else send us a private message with your details.

Warm regards,
Absolute Domestics

Rated 3 out of 5 stars

Absolute Domestic

There was some miscommunication until one hour in, the priority was to clean the bathrooms and kitchen for a deep clean in 3 hours but the at the standard this was being cleaned at was below average. Jennifer was amazing, Richard was merely invisible his work was awful. After complaining to Andy about this we ended up getting another clear, this also made the whole process very confusing as we booked cleaners through absolute domestic but were dealing with sparkly cleaning ? Anywho after much back and forth we came to the agreement that please take your time and do a deep clean even if it takes 5 hours, we’ll pay it we just want a good deep cleaning done, attached are photos left behind from the deep cleaning

12 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Aqsa

I'm so sorry to hear this. This is not the experience we wish you to have.

I would love to look into this further for you, especially since all bookings with Absolute Domestics should be with us, not another company.

If you could give us a call whenever you get a chance, we would love to look into this for you.

Warm regards,
Absolute Domestics

Rated 5 out of 5 stars

Xavier has been the best cleaner!

Xavier has been the best cleaner!
I have had a few. Absolute domestics has been really responsive to my needs.

6 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Lagan

Thank you so much! We're so happy to hear this.

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

Gawranga the best !

Gawranga, I’d highly recommend her . I am very happy with the results. She was very professional and helpful and very knowledgeable and experienced with cleaning. Looking forward to having Gawranga back in my house.

8 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Janet. Thank you so much for letting us know about Gawranga. We truly appreciate your review. Warm regards, Christine
Absolute Domestics

Rated 1 out of 5 stars

the cleaners stole from me

I had a cleaner come to my house and barely cleaned, was dressed casually, and stole a designer handbag from me and the agency did nothing!
The next cleaners stole money from my emergency stash ($1k) but because I didn’t have a camera, I couldn’t have them arrested. The agency did nothing!
I found an independent cleaner on Google who has been amazing and actually cleans, so I would NOT recommend anyone that Absolute Domestics sends. They’re useless at cleaning and steal.

2 February 2026
Unprompted review
Rated 2 out of 5 stars

Totally wastage of money not provided…

Totally wastage of money not provided full service would not recommend at all

6 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Samar

We’re sorry to hear that you feel this way. Our team works hard to meet our clients’ expectations, and when something doesn’t go as planned, we always do our best to resolve it.
If a cleaner isn’t the right fit, we are more than happy to arrange a replacement. Please feel free to contact our team so we can assist further.

Warm regards,
Absolute Domestics

Rated 5 out of 5 stars

We are happy!

Our cleaner, Clare, was amazing. And the whole process at Absolute Domestics was so easy.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Nack was fantastic

Nack was fantastic. The house has never looked better, and we can't wait to have her back!

26 February 2026
Unprompted review
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Reply from Absolute Domestics

Hi Joan

We love to hear this! Thank you so much for taking the time to leave this great review for Nack!

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

We have been very happy with the work…

We have been very happy with the work that Jinnipa has been doing. The house looks amazing and would recommend her highly.

2 March 2026
Unprompted review
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Reply from Absolute Domestics

Hi Tim. That's great! Thank you so much for taking the time to leave this great review for Jinnipa.
Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

Prasad truly did an amazing job with…

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking absolutely spotless, my partner and I just wanted to not only praise your company for ensuring this is the standard but also praise Prasad for cleaning our home so amazingly! We truly appreciate it so much! We have booked in next fortnight with Prasad and will definitely be booking him for our regular fortnight home cleans!

28 February 2026
Unprompted review
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Reply from Absolute Domestics

Oh we love this! Thank you so much, Chloe.

We're so happy you found an amazing cleaner in Prasad. We also appreciate the great review.

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

I have been using Absolute Domestics for over a year and itsaves me a lot of time and stress

I have been using Absolute Domestics now for over a year and Yeika our cleaner is amazing. I don't even need to leave instructions she looks around and decides what she will clean each week. Very reliable, honest and friendly. If you want to get some time back Yeika is your lady.

25 February 2026
Unprompted review
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Reply from Absolute Domestics

Wow, Kerrie! We love this. Thank you so much for leaving this great review for Yeika!

Warm regards, Christine
Absolute Domestics

Rated 5 out of 5 stars

Does a good job!

I was talking to a friend who recommended her own cleaner. Gabrielle (Gabby) works for Absolute Domestics and a fortnight later she was working for me! We are very happy. She's a no-fuss, too-easy kind of cleaner and I have I the past known "I don't do that!" sort of cleaners. So yes, you have to still be connected to a cleaner that is right for you. Lucky us!

17 February 2026
Unprompted review
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Reply from Absolute Domestics

Thank you so much for the wonderful review - we love making life easier for our clients, and we appreciate the work by Gabby. Thank you for taking the time to leave your great review.

Warm regards, Christine
Absolute Domestics

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