A.B Racing Reviews 37

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

I placed order and immediately realized i ordered the incorrect part. This is totally on me and not ABs fault. I immediately responded explaining my issue via email with no response. I emailed additio... See more

Rated 1 out of 5 stars

I ordered parts from this company in December 2020, the parts did not fit my 2015GMC Denali truck. I sent the parts back via FEDEX... I have yet to receive my refund and it’s now March 31st 2021, the... See more

Company replied

Rated 5 out of 5 stars

Just had the time finally to install these front strut cartridges!! Installed the rear air ride shocks 13 months ago and they are better than stock original items, the fronts ride so much better!!!

Rated 5 out of 5 stars

Rough start with the shipping parts got lost but a b racing got me my parts in a hurry and I thank them for that. Don’t have them installed yet so can’t comment on the products yet but they look quali... See more


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2.3

Poor

TrustScore 2.5 out of 5

37 reviews

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Rated 1 out of 5 stars

I bought a set of coil overs and went…

I bought a set of coil overs and went to install and the studs in the top hat broke loose inside the top hat and just spun. Contacted customer service for a refund and Told them what happened and they acknowledged that it is a quality problem or a manufactures defect and I was told in order for the refund 173 dollars was gonna be taken out for shipping. This is all within the thirty day mark which states you'd get a full refund.

5 May 2021
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Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

Rated 1 out of 5 stars

It has been 2 weeks

It has been 2 weeks. We still do not have our product.

12 April 2021
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Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

Rated 1 out of 5 stars

I want my refund!!!!

I ordered parts from this company in December 2020, the parts did not fit my 2015GMC Denali truck. I sent the parts back via FEDEX... I have yet to receive my refund and it’s now March 31st 2021, the company doesn’t have a direct number to reach them, I’ve sent them multiple emails and still haven’t received any communication but they are waiting for their warehouse to check the return items. I’ve sent them copies of the invoice to where there wear house signed for the returned items.... I really don’t think this is a Legitimate business. I’m going to report them to the Better Business Bureau.

31 March 2021
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Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

Rated 2 out of 5 stars

Shippment took too much time to start…

Shippment took too much time to start shipping.

24 February 2021
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Reply from A.B Racing

Sorry for the delay. To make sure the customer receive 100% accurate shock absorber, we can only arrange the shipment after we confirmed the VIN number! Thank you for your kind understanding.

Rated 1 out of 5 stars

The strutswas defected the coilspring…

The strutswas defected the coilspring push the ring key at the bottom through

26 January 2021
A.B Racing logo

Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

Rated 1 out of 5 stars

Not so fast shipping from China!

I read all the reviews on how fast thier shipping was and how well the shocks worked. I placed my order and then receive an email with a tracking number from China. My shocks have been in China for.a week now with still no updated delivery date.

28 December 2020
A.B Racing logo

Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

Rated 1 out of 5 stars

Communication is less then horrible

Communication is less then horrible. Response never addressed question. Standard canned response “do not worry” No mention on the website that this is shipping from China. DO NOT USE.

16 December 2020
A.B Racing logo

Reply from A.B Racing

Thank you for your comments, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d love to resolve your problem. Please drop us a message directly via info@abracing.com and we’d love to talk more!

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