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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Watches - Worth an experience!!!

Watches – While I'm not an avid collector, the craftsmanship and design of these timepieces caught my attention, prompting me to try a few. I was thoroughly impressed. The quality and finish were exceptional, and the packaging was top-notch.

What stood out even more, however, was the customer service. From placing the order to delivery and after-sales support, their service was flawless and incredibly efficient. They made me feel as though I had walked into a luxury watch showroom—better, in fact, than some places I know that charge just for the experience.

Truly outstanding, and I’m excited to continue collecting from this brand.

13 March 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Nimesh,

Thank you so much for sharing such wonderful feedback!
We’re delighted to hear that both the watches and your experience with our team impressed you. Knowing that you felt taken care of as if visiting a luxury showroom – and even better – truly means the world to us.
We’re grateful for your trust and excited to continue being part of your journey as your collection grows.

Rated 5 out of 5 stars

Excellent customer service and an…

Excellent customer service and an excellent product that exceeded my expectations. Will definitely be ordering more products in the future!

5 March 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Kurt,

Thank you so much for your kind words! We’re thrilled to hear the watch exceeded your expectations, and we truly appreciate your trust.
We look forward to having you back for future orders!

Rated 5 out of 5 stars

This is the second watch I've…

This is the second watch I've purchased. They get many comments and display simplistic beauty. I also love that I can wear them when I travel and not have to worry about a loss due to the incredible value they provide. They provide outstanding customer service and always receive a quick response to emails and questions. You don't get that from Rolex!

4 March 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Dan,

Thank you so much for choosing us again! It means the world to know that your second watch is bringing you both compliments and joy. We’re especially happy to hear that you value not only the design and quality, but also the service and care from our team – that’s something we truly pride ourselves on.
Your support and trust inspire us to keep creating watches that combine beauty, value, and reliability.

Rated 5 out of 5 stars

Watch

Delivery was relatively quick and the watch came in looking great. Would use again.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality, style and Great customer service.

I had one of the best customer service experiences with About Vintage. Really fast responses and shipping. They were beyond helpful to correct My mistake (spelling engraving). The quality and the attention to detail of the watch (1815) that I purchase is top notch and in a reasonable price. Highly recommended.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful watch

Beautiful watch! Classy and elegant. Shipping was extremely fast too.

17 February 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Jakov,

Thank you for the kind review. We appreciate it a lot!

Rated 5 out of 5 stars

Amazing watch…amazing straps…fast…

Amazing watch…amazing straps…fast delivery … overall a top class service

11 February 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Giorgos,

Thank you so much! We always strive to make every experience as smooth and enjoyable as possible, and it truly means a lot to receive a "top class service". Thanks!

Rated 5 out of 5 stars

Great customer service by Katrine at AV

Not only they make great looking watches especially the 1960 Racing Chronograph that I ended up buying, their after sale customer service is also very commendable.
Upon purchase of the watch I did not opt for the extra strap with the discounted price in oppose to paying full price if you buy them separately but Katrine from AV had kindly gave me the discount (about AU$50 off) after I emailed them about my situation.
It took a day for them to reply and it was an easy straight forward transaction and I am very grateful with it. Thanks again...

31 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Mogman,

We’re thrilled to hear that you’re happy with both your 1960 Racing Chronograph and our service. We always strive to make every experience as smooth and enjoyable as possible. We truly appreciate your support and look forward to serving you again in the future.

Thanks again for choosing us!

Rated 5 out of 5 stars

Great customer service

Great customer service... friendly, quick, and responsive. I damaged my watch and sent it in for repair. They confirmed receipt, provided a cost quote and confirmed it was ok with me before proceeding. The watch came back good as new.

29 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Michael,

We’re so glad to hear that you had a positive experience with our customer service. We always aim to provide fast, friendly, and efficient service, and it means a lot to us that we were able to get your watch back to perfect condition. Thank you for choosing us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

I was looking for a stylish watch that…

I was looking for a stylish watch that made economic sense. The “About Vintage 1844” checked all the boxes. Placing the order was easy and efficient. From Denmark to my home in Canada in six days. A 10/10 experience!

23 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Jeffrey,
Thank you so much for your kind words! We're thrilled to hear that the 1844 was exactly what you were looking for and that you had a smooth shopping experience with us. Delivering both style and efficiency is what we strive for, so it truly means a lot to receive your 10/10 rating!

We hope you enjoy your watch for many years to come, and if you ever need anything, we’re always here to help.

Rated 5 out of 5 stars

Great communication and support

Great communication and support. I have ordered many times from About Vintage and this was the only time I’ve not received a package and they were gracious enough to send me a new one after exhausting all their efforts to find the original order. Highly recommend and love all of their pieces!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Nice watch!

Nice watch!
Hope to have automatic mechanical chronograph watch from your side’s good design.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

These watches have the vintage look I was seeking

Shipping was crazy fast I think it was airdropped on my porch from a plane. Watch came well packed and looks great. New strap is stiff but that's expected so I wrapped it around the thing it comes on for 24 hours. Looking forward to wearing it tomorrow.

15 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Dave,
Thank you for your fantastic review! We’re thrilled you’re loving the vintage look of your watch - and the mental image of an airdrop delivery brought a smile on our faces! :)
You’re absolutely right about the strap; since it’s made from genuine cow leather, it’s a bit stiff at first but softens beautifully with wear. We hope you enjoy wearing your new timepiece tomorrow and for many days to come.

Rated 5 out of 5 stars

Excellent Customer Service and Quick Response Time

I recently contacted customer service of AboutVintage because I had a few questions. They responded incredibly quickly and went above and beyond to assist me. An item I was interested in was out of stock on their website, but they found it in their Copenhagen store and offered to send it to me. They created an order for me, which I paid for online, and the item was shipped in no time.

I’m extremely thankful for their help and impressed by their efficiency. It was an absolute pleasure to be assisted by such a professional and customer-focused team. Highly recommend!

15 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Glenn,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. It’s always our goal to go the extra mile for our customers, and we’re glad we could assist in getting the item you wanted. Your recommendation means the world to us! Thank you!

Rated 5 out of 5 stars

The piece is beautiful though I will…

The piece is beautiful though I will start using it from tomorrow but it never failed as my delayed Christmas present

13 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Michael,
Thank you for your kind words! We're thrilled to hear you find the piece beautiful. Enjoy it to the fullest!

Rated 5 out of 5 stars

Great watch

Great watch, prompt delivery!

11 January 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Kendall,
Thank you for the kind words and the kind review - glad you're happy with your watch! :)

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