about:blank Reviews 279

Lovely clothing. Both the T shirt and the Hoodie I've purchased are really good quality and fit nicely. My experience of the customer support was excellent. I had a slight issue when ordering, but that was quickly resolved by Sara. Would definitely order again. Looking forward to seeing future releases!

Excellent customer service, responded quickly and dealt with the issue I had whereby the trouser pockets had a fault. A new pair were sent out promptly and I was kept updated throughout.

I had some slight issues with the order (nothing wrong with the product), and had to contact the business to have this dealt with. I spoke to Sara who was brilliant, she sorted out the problem and provided me with constant updates throughout. Really great level of service and I now have the product and couldn’t be happier!

The brand has come a long way and improved on all areas. I've been a frequent customer for a long time, and even more so lately, as I find things like CS are now up to the same standards as the clothes themselves.

My product got damaged and Sara came with the solution to send me a new one. So within one day the replaced item was delivered to my house. Really happy with their customer service!

The quality and style of the clothing is great. Allowed a refund for an item purchased as a gift for Christmas. Will be a repeat customer.

Fantastic customer service, especially from Sara. She handled my delivery query quickly and efficiently. The Mock Neck Crew jumper I ordered for my boyfriend’s birthday is perfect, I know he’s going to love it. Thanks so much to the team :)

Very very helpful and understanding assistance from Sara! My query, which I thought might not be able to be figured out, was sorted almost immediately. Best customer service I’ve had in a long time.

I ordered an item that couldn’t be delivered because of the courier. I contacted about:blank’s customer service, and they quickly sorted everything out.

I honestly wish I could agree with the reviews relating to good customer service because the clothing is of good quality; however, my experience has been the absolute opposite upon needing to return an item. I ordered two items totalling £325 minus a first order discount on 12th Dec which were promptly delivered on 13th Dec - fantastic. Both items were Christmas gifts, one of which I needed to return but as it was a present only discovered this after Boxing Day. I was unable to organise the return via the portal because 14 days had passed since delivery regardless of the time of year. I searched the website and could not find any information regarding extended return dates so contacted customer services on 28th Dec. I received a reply stating they don't work weekends and I would receive a response within 24 hours of the next working day. 5 days of silence passed and I only received a response when I sent another email of complaint. The response, which was received on a Saturday when they apparently don't work, left me with 1 day to return the item to obtain a full refund. I contacted Sara twice the same day to no avail. As I type, I have still not received a response. Marketing texts and emails are heavy handed and I was sent an email on Christmas Day confirming £25 had been 'added' to my account but I had to spend it by Boxing Day or it disappeared. Sadly, it was my first and last order. Dreadful experience.

Trying to return an item, have sent them numerous emails for an update, my Royal Mail app confirms that it was received by them 2 weeks ago and they haven’t responded to my numerous emails regarding this.

I purchased a jumper in the sale and unfortunately there was a stock error so I was unable to receive that item. However the customer service was very apologetic and offered a full refund or exchange, and was very quick with rectifying their error!

Sara was very helpful and sorted my issue efficiently. Best customer service I have received in a long time.

Ordered the wrong size t shirt on black Friday, the price had increased when I needed to exchange, they honoured the original price charged. Emails were promptly responded to . Great customer service would highly recommend this company. Sara in particular was extremely helpful

Ordered joggers and absolutely loved them. Best joggers I've owned by miles and so well made. Sara is really helpful and changed delivery address at the last minute as I made a mistake. Great experience all around.

Sara’s customer service was exceptional. She contacted the courier, emailed me to update and then followed up to check I had received my parcel. Very efficient thank you.

The customer service is amazing I have to say, Sara was so quick in responding and helped me with all me queries, really appreciate the assistance.
Top quality brand

Good quality cloths one of the best brands for it. Absolutely horrific returns policy, clearly to make it as hard as possible so all respect lost on the front. Didn't come with a returns form so had to wait on an email for it. It claims there is free return label for UK with a £4 took off the refund on the website, I presumed this would be like most brands and give a barcode for the post office to scan, but all I have been given is the return address so Ive had to pay out for the postage as well as the £4 refund fee so Im confused what part of it is supposed to be pre paid. What i find funny is there is an easier return system for US returns the UK for a UK based company.

Emailed CS regarding my order during the BF, my shipping details wasn’t changing and I got in contact with CS and Sara was absolutely amazing from start to finish. My free tote bag didn’t arrive with my items and Sara had sent me one out the next day 24hr tracked!
Great service, an very helpful! Thank you once again Sara.

Thank you Sarah for your support!