abm.co.uk Reviews 11

Terrible service. Did not show up to pick me up from the gate. When I managed to flag someone down they were pretty incompetent and I ended up having to go on crutches through most of the airport.

Would avoid having to use them again if at all possible.

Just had assistance from ABM at Liverpool Airport, a lady called D e b b I e O w e n was very helpful and nothing was too much trouble. Thank you.

For such a well established aviation company im quiet simply appaulled with their vetting proscess. As if applying for jobs wasn't stressful enough as it is .I had to endure a link from the hr team that didn't work travelled miles to an office to complete the form online . Attended the interview and was told what rota was available. 2 3 weeks goes by no call no email . Then I called to be told we did not call because we only have night work . Really is this the company I was going to join with such unproffesionalism and incompetence ? No no no applicants should not have to endure such atrocious treatment avoid this place at all cost if you wan your peace of mind and dignity intact .its a headache to say the least

We are 2 persons who needed assistance at Bristol Airport because of mobility issues. I am 80 yrs old, and my wife is 71. It started with a pleasant and welcoming time during the wheelchair ride from the taxi drop off to the assistance desk in the terminal, and ended with a shouting match in the last waiting area before boarding.

In the last waiting area we were placed to wait about 90 minutes before boarding. We moved from the wheelchairs to more comfortable seats, less than 2 meters away, with full view of our chairs. I walked with my walking stick to buy a bottle of water from a machine, leaving my small 'under-the-seat' bag in the chair. This was airside, after security.
Then I saw a young staff member, in blue uniform. walking away with my wife's wheelchair. I asked her why. 'Have you left the other wheelchair with an unattended bag? she asked in a scolding tone. Then I can have it removed to security!'
My wife was still sitting close to the chair. All the staff member had needed to do was to ask whose bag it was.

My wife now appeared and asked why her wheelchairs was taken away. This question could easily have been answered politely. The staff member shouted 'IT'S NOT YOUR WHEELCHAIR. ITS FOR THE
PASSENGERS!' My wife answered that she was the passenger currently using the chair and should be treated with respect. Not as a child. 'HAVE I SAID YOU ARE A CHILD?'.
My wife replied 'No. But your tone and attitude implies it.'

Other staff members in yellow jackets now came to defend their colleague. Things were said. I commend their cameraderei, but elder people with mobility problems should be treated with respect, even in stressful situations. It is common for younger persons to talk to elders with mobility problems as if they were children. My wife has impaired vision, and has just gone through a year long cancer treatment, and should be treated with respect by all staff members.

I Left ABM under investigation because my manager wouldn’t accept the fact I had mental health issues and I was on medication for bipolar and depression, I tried to explain my feelings to my manager and she laughed and told me to piss off which I thought was very unprofessional, my manager also not accepting me is discrimination.

my manager and supervisors are also very racist and made remarks constantly about the fact I’m white both supervisors are African,
most night shifts the other officers fell asleep and had no interest in helping you and then they will wake up for the shift change in the morning and act like they have helped you overnight when they have slept for about 6 hours or have been sitting in the staff toilets watching porn at full volume while your on cctv disturbed.
also it’s not fair to be on cctv for 12 hours when the other guards are licensed.

most day shifts I was downstairs alone while my backup guards are sitting in the canteen or there car when it’s not even break time, I’ve dislocated my shoulder and had 80 stitches in my elbow because of dealing with stuff alone, the staff are very toxic and treat you like shit because I still had to go into work with a dislocated shoulder and do front line security work and the manager and supervisors say nothing to people who mess up.
I wouldn’t recommend to anyone joining ABM because the staff have no respect for you,
I have also chased down a PDF that was harassing females in Tesco and taking pictures up skirts and restrained him alone in the bus terminals while my supervisor was laughing through the radio making the situation worse which is unprofessional the only outcome was that the male was arrested after an hour but the ABM staff make you feel worthless and will do anything to taunt you and make your day shit while on shift.

I also taken a picture of this guy I did nights with as he slept over the canteen table and made himself a bed on the clients chair in the waiting area and my supervisor just laughed when I showed him - it’s gross misconduct and he should of been sacked or at least investigated.

Don’t waste your time with this backstabbing company there shit and work on lies.

I’ve also been stabbed in the line of duty as a security officer at the Ricoh and let me tell you to stay away from the area because nearly every teenager is carrying a knife or firearm as I’ve dealt with plenty of zombie knifes and sawn off shotguns, the area is dangerous and under shit management.

Staff are backstabbing, rude, cant be relied on and break Gross misconduct and get away with it.

The fact I'm working night shifts and my colleagues are smoking weed and sniffing coke in the toilets while watching porn is not acceptable and action should of been taken when i reported to my supervisor.

Bristol ABM are awful - Sworn at by one of them and then I got injured on the plane because they put me on last then refused to help me down the aircraft aisle- I ended up getting knocked over and injured my ankle. The guy hid his badge so no one could get his name, tried to threaten and intimidate both myself and another disabled passenger. Manager didn’t care and email address she gave me to write a complaint too is either fake or they are ignoring us! Ive now contacted their head office but dont expect a response based on the customer service I have received so far! Going to speak to a solicitor tomorrow as their neglect left me injured!!!

Saw one of your drivers almost kill a cyclist as he cut him off while turning left. Unacceptable

My customer care agent Mr Usman Chani was the excellent

Former employee gas engineer , absolutely joke of a company made redundant under false grounds lies
Lies and more lies , senior management look the other way not interested , no ownership of anything
Engineers avoid avoid avoid , worst employer as of yet .

What kind of employees does this company hire?! This incident must be escalated to the manager immediately, and this employee should be terminated on the basis of gross misconduct!

To summarise, my husband politely approached an employee of this company to ask if he could move his vehicle (registration number BK24 WWB) either forward or backward, as it was taking up two parking spaces, making it impossible for us to park. Instead of cooperating, this individual became instantly aggressive, threatened to "knock him down and kill him," and shouted profanities, including telling my husband to "f off."

This disgraceful behavior is completely unacceptable, especially from a representative of your company. The incident occurred on the 9th of January 2025 at Holly House, 152 Earlham Grove, E7 9FB, at 18:05 pm.

This employee’s violent threats and unprofessional conduct demand immediate disciplinary action. We urge you to escalate this matter to management and ensure this person is dismissed without delay.

WARNING : This is a long review but it is what my partner and I went through.

f I could give this company zero I would.
I had the most terrible time with these bunch of cowboys at Bristol Airport where they have taken over from OCS for travel Assistance.
Instead of the professional service I got last year, I had the most terrifying journey to and from the plane.

Outbound:

To begin with, there was a complete lack of communication about how we were going to be transferred to the aircraft.

This led to confusion for my disabled wife Mandy; I am her carer.

We were advised on a previous flight to book rear seats on a plane for assistance and at that time we loaded into the rear doors by the Ambilift.

This time, we were loaded in the front doors. I explained we were at the back and had been advised to book rear seats. The assistance crew member told me not to listen to what the tour operator said as they did not know what they were talking about. I objected to this and said that when booking, I did what I was advised.

I found this crew member's attitude to be argumentative, rude and aggressive. His name was Anthony Soper. He would not listen to anything I had to say and my wife found him quite frightening.

During the transfer we also heard one of the crew use the word "c". This was whilst we were waiting for the tail lift to lower. We clearly heard the phrase, " and this "c did this". There was also a lot of kicking and thumping of the equipment and we think they were referring to this. We do not know exactly who said this. There was also a young (4-5 years old) child with learning disabilities and their parent (mum) next to us. We had spoken to the mum prior to loading and she was extremely anxious, due to this being her first flight. The behaviour of the crew was upsetting to her.

When we embarked on the plane, we explained our experience to the Jet2 cabin crew and they were clear in their awareness of the poor quality of the assistance service at Bristol Airport, saying how the previous company OCS were so much better.

Inbound:

We had low expectations of our inbound experience, and those expectations were confirmed.

My wife was extremely anxious on our arrival and to explain some context, our return flight was delayed by 7 hours due to storm Darragh. We had been waiting in FuerteVentura Airport since 12.30pm and arrived at Bristol at 1.15am.

When we were collected by the crew, it was clear they were understaffed. We had the unpleasant experience of John, who was very loud and brusque in everything he said, to the point of shouting at everyone they were assisting. When we departed the aircraft, I asked about what was happening with our wheelchair. He said, "just get on board" and did not explain what was going to happen.

We realised, with no help from John, that the Ambilift was going to lower and collect the wheelchairs. The crew loaded 4 wheelchairs and made no attempts to secure them. On the long journey from the aircraft to the terminal, one of the wheelchairs fell over and narrowly missed two of us sat in our seats. John made no effort to deal with this during the journey and in fact, was not even aware despite the loud crashing that is made.

When we arrived at the terminal, John asked whose was whose wheelchairs. I got up and point out my wife's wheelchair and was told loudly to sit back down, as walkers were dealt with first. John also said he had no time for this at this time of the morning.

When we eventually got out of the vehicle, John made no attempts to check safety on the taillift and I felt the back of the vehicle scraping the back of my ankle as it went down.

Thankfully our experience with John was over, and we were guided back to the terminal by a more pleasant young lady. Again, when speaking to the Jet2 staff at baggage collection, they were very aware of the poor quality of the assistance crews.

We need to state that we felt our safety on this experience was seriously compromised in this situation. I also need to state that I felt that John took a dislike to me from our exit from the aircraft. John's behaviour was thoroughly unpleasant and he should not be assisting vulnerable people. We both agreed on reflection that John may have been exhibiting hateful behaviour to myself and my wife because of who we are. He was also unpleasant to other people on the vehicle.