Chose 2 Riser/Recliner chairs to replace 3 seater couch due to wife,s worsening arthritis and maybe even my own.Shop staff very helpful initially and aftersales fine.Rang,booked a date for delivery.I... See more
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See what reviewers are saying
Good morning to all at Ableworld Mum and I visited this shop 3 times ,over the last fhew months we bought a bed ,recliner chair, and rollator . Easy parking and access to the shop is great. Had a l... See more
Company replied
A great first impression Peter and Julie couldn’t have been more helpful. My wife enquired about a stairlift and actually tried in store.Great advice and good knowledge allowed us to make a decision... See more
Company replied
Just bought a Q50r Carbon from the Wigan branch. What a great experience Peter took loads of time with us to make sure we got the right power chair for my wife, he was friendly, polite and most of all... See more
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Wigan
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
17 Caroline Street, WN3 4EL, Wigan, Greater Manchester, United Kingdom
- 01942 233200
4.9
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful and knowledgeable shop…
Very helpful and knowledgeable shop assistant. As were Terry and Bill the delivery lads. I will certainly use this company again.
24 October 2022
Unprompted review
Reply from Ableworld - Wigan
Hello,
Thank you for taking the time to leave us this great review. We are so pleased to hear that the team at Ableworld Wigan were able to help you. It's also great to hear that Terry and Bill from our delivery team also provided great service. We hope to see you again soon.
Take care
Ableworld
New beds mobility
I went to ableworld to look for mobility beds.They were on display and a member of staff gave me all the relevant information regarding the beds.They left me to make my own choice and didn't push for a sale in anyway just
very helpful . Tim Chris and Tracy all very helpful and pleasant. I placed my order and delivery was 4weeks later the delivery men Bill and Terry were also very helpful and very polite and did a good job fixing up the beds. All in all a very positive experience and all at a very good price too. After two weeks I can confirm how comfortable the beds are. Model Hartford mobility beds with memory foam mattress.
1 September 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Sandra,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you have had such a positive experience through out. We hope to see you again soon!
Take care
Ableworld
New Profiling Bed
Terry and Bill have today delivered and set up our new bed. They were very helpful showing me how to work it and also very polite.
Also I need to thank Chris in the shop she has been so helpful as I had no idea what was needed for my partner so he can come home from hospital.
30 September 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Elaine,
Thank you for taking the time to leave us a fantastic review. we are delighted to hear that Terry and Bill who delivered your new bed were polite and helpful, showing you how the bed works. It's also great to hear that Chris from Ableworld Wigan helped you find the right bed for your partner. We hope your partner is happy with the bed purchased. We also hope to see you again in the future.
Take care
Ableworld
Able world Wigan
Excellent service from Wigan shop staff and delivery drivers(Terry andBill)
29 September 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Carol,
Thank you for taking the time to leave us some wonderful feedback. We are delighted that you received excellent service in our Ableworld Wigan store. It's also great to hear that our delivery drivers Terry and Bill also provided great service. We hope to see you in the near future.
Take care
Ableworld
standard of customer service
Having recently purchased a tilt and rise chair through the Wigan branch we have nothing but praise for the support from the sales team and especially for Terry and Bill who brought out test chairs and then delivered and installed the chosen chair. The way they deal with and speak to the customer was excellent and they are exactly what customer service should be especially where elderly people are concerned I have no hesitation recommending Ableworld Wigan
14 September 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Tom,
Thank you for taking the time to leave us an excellent review. It is fantastic to hear that the Wigan team supported you, and and provided excellent customer service recently.
Take care,
Ableworld
Assessment and supply and fitting of equipment
Received an assessment of needs and supply of equipment from the Wigan Branch. The whole experience was timely and professional from start to finish. Would highly recommend this company and their staff Louise and Paul. They are excellent at what they do and are obviously very knowledgeable about the needs of people with disabilities and chronic illness. Thank you.
28 July 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Kathy,
Thank you for leaving us a fantastic review, its great Louise and Paul from Ableworld Wigan were professional from start to finish. We hope to welcome you again in store soon.
Take care
Ableworld
Extremely helpful
Staff were very helpful made the process very easy, we were served by Chris at the Wigan branch and she was very accommodating and gave my grandmother simple clear instructions and answered all our questions even allowing her to have a test drive on the car park.
14 August 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Laura,
Thank you for taking the time to leave us a wonderful review. We are thrilled to hear that the team at Ableworld Wigan were very helpful and they made the process very easy for you in-store. We hope to see you again!
Take care,
Ableworld
Tracy and Tim explained the mechanics…
Tracy and Tim explained the mechanics of the scooters so we were able to decide which scooter was more suited to our needs. No hard sell and would recommend has they are very knowledgeable in the products they sell and the prices are good compared to some other mobility shops
5 August 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Beverley,
It's great to hear that Tracy and Tim explained everything about the scooters so that you could find one that is best suited to your needs. It is wonderful to hear that there was no hard sell and the team was knowledgeable. We hope to see you again!
Take care,
Ableworld
Boot Scooter
I recently bought a boot scooter from the Wigan branch. I found Tracy and Tim very professional and knowledgeable, helping me to choose the right one for my needs. No pressure, sales are very patient and understanding, answering all my questions.
3 August 2022
Unprompted review
Reply from Ableworld - Wigan
Hi John,
Thanks for your great review! It is wonderful to hear that both Tracey and Tim were very professional and knowledgeable in-store. It's great to hear there was no pressure and they were very patient and understanding. We hope you like your new Boot Scooter.
Take care,
Ableworld
very poor customer service and management
purchased a new scooter £1,500,within 7 months had a electrical fault, after phone calls and loads of un replied emails, was told it needed new batteries, turned out it wasn't batteries as fault was still there, had it in workshop 3 times, even after showing the intermittent fault to them they wouldn't have it, they said they sprayed with wd40 and all is well, sadly its not, had management round to our house and said they would supply me with a 3rd party company to resolve, still waiting and management refuse to respond, still has same problem and wouldn't entertain ableworld again to buy from, and would recommend elsewhere to others. the battle goes on, as my disabled wife has a scooter that is unfit for purpose,
director talks a good story, but when you have him lying on recordings, it don't hold out to much for the company, that he is supposed to be teaching his staff, although they can be just as bad from what have read, scooter know fixed by a more understanding national company, and even done for free after what i shown and told them, and i have took great satisfaction by diverting a possible 4 customers elsewhere, and will continue to do so,
15 February 2022
Unprompted review
Reply from Ableworld - Wigan
Hello Mr Wood,
Thank you very much for your time in leaving us some feedback, all feedback is appreciated.
We are saddened to hear your comments about your recent experience and we are sorry to hear that you aren't happy with the level of service provided.
After speaking with the relevant team, we understand that the scooter you purchased back in September 2020 was first reported with a fault in July 2021. We tested your scooter and established that the batteries had simply not been charged sufficiently and advised you of this point. The same issue was then raised multiple times so our director came out to visit to see if there was anything we could do to help. As you were storing the scooter outside, the scooter was not getting the care needed to maintain battery life and the importance of a full charge was explained to you.
We have undertaken the above at no cost to you plus, we have shared our internal inspection reports with you. We have even offered to pay to have your scooter inspected by the manufacturer and a national mobility scooter engineering company to verify our own findings. We have had to stipulate one condition to the third party inspection and that is we assess your scooter prior to any third party inspection to ensure that it is in its original state because there have been times when we have inspected your scooter and you have swapped some parts.
If you would like one of our team to run through this with you again, please do not hestitate to contact your local store.
Kind regards,
Ableworld
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