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Ableworld - Wigan Reviews 

111
•
TrustScore 5 out of 5

4.9

17 Caroline Street, WN3 4EL Wigan, Greater Manchester, GB

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Rated 5 out of 5 stars

Chose 2 Riser/Recliner chairs to replace 3 seater couch due to wife,s worsening arthritis and maybe even my own.Shop staff very helpful initially and aftersales fine.Rang,booked a date for delivery.I... See more

Company replied

Rated 5 out of 5 stars

Good morning to all at Ableworld Mum and I visited this shop 3 times ,over the last fhew months we bought a bed ,recliner chair, and rollator . Easy parking and access to the shop is great. Had a l... See more

Company replied

Rated 5 out of 5 stars

A great first impression Peter and Julie couldn’t have been more helpful. My wife enquired about a stairlift and actually tried in store.Great advice and good knowledge allowed us to make a decision... See more

Company replied

Rated 5 out of 5 stars

Just bought a Q50r Carbon from the Wigan branch. What a great experience Peter took loads of time with us to make sure we got the right power chair for my wife, he was friendly, polite and most of all... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. also in
  3. Disability Equipment Supplier
  4. Hospital Equipment and Supplies Store
  5. Wheelchair Store

About Ableworld - Wigan

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 17 Caroline Street, WN3 4EL, Wigan, Greater Manchester, United Kingdom

  • 01942 233200

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

769 reviews in the last 12 months

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Rated 5 out of 5 stars

First visit to Ableworld and was…

First visit to Ableworld and was pleasantly greeted by Peter & Julie.
They both made us welcome and very helpful, Explained all or the products that we looked at before we bought a rollater.
Will be visiting again soon.

1 August 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi George,

Thank you for sharing your first experience with Ableworld! I’m glad Peter and Julie gave you such a warm welcome and provided helpful explanations about the products. It’s great to hear you found the right rollator and that you plan to visit again soon. We look forward to assisting you again!

Take care,
Ableworld

Rated 2 out of 5 stars

Not impressed with the after sales…

Not impressed with the after sales services really very annoyed with Able world certainly would not recommend 😡

30 July 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Pauline,

I’m sorry to hear you felt disappointed with Ableworld’s after-sales service. Please don't hesitate to reach out to our support team at support@ableworld.co.uk if you would like to discuss anything further.

Take care,
Ableworld

Rated 5 out of 5 stars

Visited the Wigan store with my mother…

Visited the Wigan store with my mother in law to purchase a mobility scooter on Thursday the 24th of July and was dealt with by Peter. I found his professionalism and knowledge of the products sold by Ableworld outstanding. He is a pleasant jovial guy who was a pleasure to deal with and my mother in law has purchased a product.

24 July 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Sean,

Thank you for sharing your experience at the Wigan store. I’m delighted to hear that Peter provided outstanding professionalism and product knowledge, making your visit pleasant and enjoyable. It’s great that your mother-in-law found the perfect Mobility Scooter with his help. We appreciate your kind words and hope the new scooter brings her much comfort and independence!

Take care,
Ableworld

Rated 5 out of 5 stars

An excellent service.

I visited the Ableworld store in Wigan this morning, having done some online research into walkers, as I suffer from arthritis.
Recovery from left hip replacement surgery has proved difficult, as the hip has dislocated and my right hip also needs replacement. I have been extremely unsteady and at risk of an accident.
We were greeted by Peter, who proved absolutely so knowledgeable and informative about the walkers available. He let me practise using the devices in the store and I very quickly found the one I needed.
I haven’t felt so stable and confident in a long time. I really look forward to putting my walker to good and frequent use.
Many, many thanks to Peter and Julie for help in making my selection.
We brought home a current house magazine and shall look through this with interest to find other products we might be able to use.

24 July 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Stephanie,

Thank you so much for sharing your experience at Ableworld Wigan. We're truly grateful you took the time to write such a detailed and heartfelt review.

We’re so pleased to hear that Peter and Julie were able to support you in finding the right Walker and that you felt more stable and confident as a result. It’s wonderful to know you had the chance to try different options in-store and that the one you chose is already making such a positive difference.

If you have any questions or need further assistance, we’re always here to help.

Take care,
Ableworld

Rated 5 out of 5 stars

Took my elderly auntie to Ableworld…

Took my elderly auntie to Ableworld Wigan for a new walker. Peter and Julie were absolutely fantastic with her, no hard sell just interested in what would be best for her. She came away having enjoyed the experience and with exactly what she needed. Cannot recommend highly enough.

3 July 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Elizabeth,

Thank you so much for your lovely feedback! We're thrilled to hear that Peter and Julie made your auntie's visit to Ableworld Wigan such a positive experience.

It's always our aim to provide helpful, honest advice and ensure our customers find exactly what suits their needs. We'll make sure to pass on your kind words to the team — they’ll be delighted to hear them. Wishing your auntie all the best with her new Walker!

Take care,
Ableworld

Rated 5 out of 5 stars

Brilliant customer care

Brilliant customer care from both Julie and Peter who are very knowledgeable about the goods on sale.
Julie and Peter are kind, patient and friendly and helped me a lot to understand what I needed in the way of a power assisted wheelchair. They took their time with me and spoke clearly to me - understanding my hearing impairment too.
I enjoyed the experience from first going to the shop and then returning once I’d decided on my purchase- we had fun trying the chair out and they had no problems answering our many questions!
Delivery was next day which took me by surprise as well as Peter and Julie.
First class service- I’d certainly recommend Wigan Ableworld
June

26 June 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Helen,

Thank you so much for your lovely feedback! We're thrilled to hear Julie and Peter took such great care of you and made sure everything was clearly explained. It’s great to know you enjoyed trying out the chair and that delivery was quick and efficient!

Take care,
Ableworld

Rated 5 out of 5 stars

Just purchased a mobilty scooter from…

Just purchased a mobilty scooter from the Wigan branch. Peter was very knowledgeable, helpful and friendly. I am very pleased so far with my scooter. I wouldn't hesitate to recommend this branch.

29 May 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi,

Thank you for taking the time to leave us this review. We are thrilled to hear that our Ableworld Wigan store was able to help you find the perfect Mobility Scooter, and we really appreciate your recommendation! We hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

extremely competent service

extremely competent service, very helpful.

9 May 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Norman,

Thank you for leaving this review, we are thrilled to hear you found our Ableworld Wigan team to be helpful on your visit and we hope to see you again soon.

Take care,
Ableworld

Rated 1 out of 5 stars

RUDE DISMISSIVE STAFF - AVOID!

Ableworld Wigan - avoid like the plague! If you are a vulnerable disabled adult with mental health issues then this is the LAST place you want to go as the staff are rude, dismissive and lack empathy! Use Millercare instead where customer service is excellent!!

17 April 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi,

Thank you for submitting your recent review. We are sorry you feel we have not provided the service you feel you would expect.

Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would like the opportunity to look into this further for you.

All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.

Take care,
Ableworld

Rated 5 out of 5 stars

Hi all visited the Ableworld store…

Hi all visited the Ableworld store Caroline street Wigan today great little car park, large shop with lots of helpful gadgets for the less mobile person, Peter and Julie were very welcoming and helpful, Great customer service and both very knowledgeable.

2 April 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Stephen,

Thank you so much for your review! It's great to hear that our Ableworld Wigan store provided excellent service on your visit to the store. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Recline & Rise chair at Wigan branch for advise…

I phoned the Wigan branch for advise regards an electrical reclineing chair for my 90yr old aunt returning home from hospital.
Julie was very helpful & explained everything to me..She also went out of her way to try & get me the colour I wanted. I attanded the store the next day & purchased the Bexton recline & rise chair, which was delivered the following day.
Julie & Peter were very imformative, helpful & friendly & it was a pleasure to buy from them..My Aunts home now & loving her new chair..
Thank You...

25 March 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Jo,

Thank you so much for your review! It's great to hear that our Ableworld Wigan store provided excellent service on your visit to the store and helped you find the perfect Riser Recliner. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

From entering the store In wigan peter …

From entering the store in wigan peter was very knowledgeable and helpful to . He help with our enquiry we had with a scooter that we bought elsewhere. Then I tried out a new one called the vista . Peter showed us how to take it apart and put it back together. So we decided to buy it . Will definitely use you again . Thanks again

15 March 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Stuart,

Thank you so much for your review! It's great to hear our Ableworld Wigan store was able to help you find the perfect Mobility Scooter in this case being our Vista! We wish you all the best and hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

We were welcomed as we walked in the…

We were welcomed as we walked in the store. The staff listened to what we wanted, then made some recommendations and Julie left us to try them out. Once we had chosen our 4 wheel walker, with seat, Peter demonstrated how to use it and took our sale.

17 February 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Philip,

Thank you for taking the time to leave us such a lovely review, we are thrilled to hear our Ableworld Wigan store was able to provide you with excellent service and that you found the perfect Walker for you.

We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

QUALITY

QUALITY. Not a cheappy internet who know or care for nothing apart from price. These guys are great. They will not sell you unless it is right for YOU. They also have repair depots and understand

14 February 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Bryn,

Thank you for taking the time to leave us such a lovely review, we are thrilled to hear our Ableworld Wigan store was able to provide you with excellent service and that you found our products to be of good quality, we hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Great customer service from Peter and…

Great customer service from Peter and Louise. Spent time explaining the differences etc on a wheelchair purchase. Took a while for me to choose the right one. I never felt rushed or that any question was a problem. Extremely helpful. Would definitely return to this shop in Wigan

6 February 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Kath,

Thank you for taking the time to leave us such a lovely review, we are thrilled to hear our Ableworld Wigan store was able to assist you with your Wheelchair purchase and we hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Peter served us with great knowledge…

Peter served us with great knowledge and customer service. Nothing was too much trouble. Happy customers left with a chair that fulfilled all our requirements.

4 January 2025
Unprompted review
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Reply from Ableworld - Wigan

Hi Jo,

Thank you for taking the time to leave us this review. We are thrilled to hear our Wigan team was able to assist you on your visit to the store. We hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Best Customer Service

I called at ableworld on Caroline St, Wigan this morning as I needed a wheelchair or mobility scooter to take on holiday as I have limited mobility the staff there Peter and Julie was so welcoming I couldn’t have a scooter as with not much time I couldn’t get a scooter with the correct battery for airline use so Peter got out a few wheelchairs to try and after wheeling up and down instore I settled on the one I found the most comfortable there was no pushy sales and I was made to feel at ease and not rushed. Ableworld if you read these comments your staff I’ve mentioned above are a credit to your team and when I need anything else I will definitely be returning to this store.

6 December 2024
Unprompted review
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Reply from Ableworld - Wigan

Hi Sarah,

Thank you for taking the time to leave us this review. We are thrilled to hear Peter and Julie from our Wigan store were able to assist you on your visit and you can enjoy your holiday stress-free! We hope to see you again soon.

Take care,
Ableworld

Rated 4 out of 5 stars

Generally a very good experience.

We were very pleased with the buying experience, and the efficient delivery. After delivery we found that we needed to remove a nut to make an adjustment, but that nut was stuck. An Ableworld technician came out the next day and sorted it out but advised that we needed a replacement tool kit as the one with the chair was faulty. This has yet to appear. Could you chase this up for me please?
We would certainly use Ableworld again.

27 November 2024
Unprompted review
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Reply from Ableworld - Wigan

Hi John,

Thank you for taking the time to leave us this review and we would like to investigate this further for you so please would you be able to send over your details to our support team at support@ableworld.co.uk so they can look into this for you.

Take care,
Ableworld

Rated 5 out of 5 stars

Excellent service in the Wigan store…

Excellent service in the Wigan store every time and great choice of products. So good we bought two! Thank you Peter and Julie!

20 November 2024
Unprompted review
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Reply from Ableworld - Wigan

Hi Caroline,

Thank you for taking the time to leave us this review. We are thrilled to hear our Wigan store was able to assist you on your visit and we hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Fantastic customer service from Julie…

Fantastic customer service from Julie she couldnt do enough for me, nothing was too much trouble.
I only went in for a scooter bag then decided to look at the scooters. Julie got some out for me to try so i got the feel of the different ones. They didnt have the one i wanted to look at instore so they got 1 in and let me try it, it was perfect so i bought it. Thank you Julie and also the manager Peter.
Will recomend you to anyone

16 November 2024
Unprompted review
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Reply from Ableworld - Wigan

Hi Karen,

Thank you for taking the time to leave us this review. We are thrilled to hear our Wigan store (especially Julie and Peter) was able to help you find the perfect Mobility Scooter! We hope to see you again soon.

Take care,
Ableworld

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