While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.6

Poor

TrustScore 2.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheap toners but very bad after service

Looking for cheap toners, yeah you will find them here. But having a problem with your order and getting solved is a costly, time consuming and eventually they steal a part of your money.

I've ordered a drum unit and a set of toners, alas somehow the wrong toners got deliverd, I contacted the service desk to return them (they were unopened), and the service desk replied that I could open one and try to use it in the printer. Alas it didn't fit, it wasn't used/damaged and I placed the protection back and even sealed the plastic sleeve. I thereby returned them (you have to pay yourself for the return costs of 15 euro!) and more then 3 weeks later I got a notice that they only refund 3 of the 4 toners. The one that was opened was heavily reduced in price and therefor I didn't even get a part of the money back.

This is stealing, because I follwed their instructions and now apart from the 15 euro shipping costst that I had to pay I didn't get any money back for the toner.

I replied them that I don't agree with this because I followed their instructions, I'm waiting on their reaction.

16 September 2024
Unprompted review
Show reviews in all languages. (53 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look