This company has awesome customer service. They respond to emails in a very timely manner. The pricing for a personalized crystal is unbelievably reasonable. I have now ordered two for gifts and the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
How the images of the grandchildren's faces were captured so well. I was overjoyed to see these images reflected on the backside of the crystal as well.
Company replied
The imprint of my father is exact as the picture I sent .. its amazing . I had it made for my mother for christmas this year as its 10 years since his passing . Thank you so much for a wonderfull keep... See more
Company replied
I am absolutely delighted with this product Its pure quality and it.will be a fitting tribute to my late wife Angie This trophy will be awarded each year to her tin whistle tutors chosen pupil Tha... See more
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Company details
Written by the company
A and B Crystal Collection was founded by brothers and childhood friends in 2014. When one of our founders first glimpsed three dimensional engraved crystal on his honeymoon, we were all mesmerized and immediately recognized its potential as a small business. Within months we had joined forces with other local small businesses, moved into a warehouse, and began studying the photo conversion and engraving process. Since those first days in 2014, we have grown our business, honed our craft, and fulfilled over 20,000 orders to individuals and businesses alike. We have had the blessing of playing a role in the countless celebrations, holidays, and cherished memories of our valued customers.
Contact info
4360 CHEMIN DE LA COTE-DE-LIESSE, H4N 2P7, MONT-ROYAL, Canada
- (514) 667-5776
- support@ab-crystalcollection.com
- abcrystalcollection.com
4.5
Excellent
575 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The service with AB crystal collections…
The service with AB crystal collections has always been awesome. The agent is very professional. The quality of the product is just perfect and the item is always delivered before the mentioned delivery date. I would highly recommend AB crystal collections.
26 March 2026
I have purchased 4 pieces
I have purchased 4 pieces; London Skyline, Burg Kalifa, One World Trade Center and the Petronis Towers. All are excellent representations however the Towers are a little faint in the crystal. But, it was represented properly on the website.
Thank you, Greg Johnson.
25 March 2026
easy to order quick turnaround
12 March 2026
Thé picture is not very well centered
Thé picture is not very well centered: left-right , top bottons…
13 February 2026
Reply from AB Crystal Collection
We’re sorry to hear that the picture alignment did not meet your expectations. 🙏 Proper positioning is very important to us, and we understand how disappointing that can be. Please reach out to us at support@abcrystalcollection.com
or call +1 514 667 5776, and we’ll be happy to review your order and work toward a solution for you. 💎
Super fast delivery
Super fast delivery! Product is great, quality, precision excellent. For a 15th wedding anniversary gift, it's perfect!
16 February 2026
Reply from AB Crystal Collection
Thank you so much for your wonderful feedback! 💎 We’re thrilled to hear you loved the quality and precision—and that it arrived so quickly. Knowing it’s the perfect gift for a 15th wedding anniversary makes it even more special. Wishing you a beautiful celebration! ✨
Reply from AB Crystal Collection
Thank you so much! 😊 We’re glad you had a good experience with our customer service. Your support truly means a lot to us! 💎
Angie Macdonald Trophy
I am absolutely delighted with this product
Its pure quality and it.will be a fitting tribute to my late wife Angie
This trophy will be awarded each year to her tin whistle tutors chosen pupil
Thank you again
Kenny Macdonald
16 January 2026
Reply from AB Crystal Collection
Dear Kenny,
Thank you so much for sharing such a touching message with us. We are truly honored that this piece will serve as a lasting tribute to your late wife, Angie. Knowing that the Angie Macdonald Trophy will be awarded each year in her memory is incredibly meaningful, and we’re humbled to be a small part of something so special.
It brings us great comfort to know that our work will help celebrate her legacy and inspire future students. Thank you for trusting us with something so deeply personal.
With our heartfelt gratitude,
AB Crystal Collection Team 💎
Reply from AB Crystal Collection
Thank you so much for your kind words! 💎 We’re delighted to hear you loved the product and that it arrived quickly. Your support means a lot to us! ✨
Reply from AB Crystal Collection
Thank you so much! 💎 We’re happy to hear you loved the product and that our communication met your expectations. Your support truly means a lot to us! ✨
I received another customer’s Christmas order
I received another customer’s order and never received mine.
The mistake caused me to be without a Christmas gift for my friend and left me scrambling last minute.
I would not recommend AB Crystal to anyone. I’ve used 3d Art Pix in the past and I should’ve used them again. Lesson learned.
24 December 2025
Unprompted review
Reply from AB Crystal Collection
Receiving the wrong order—especially when it was meant to be a meaningful gift—is unacceptable, and we sincerely apologize for the disappointment and inconvenience this caused.
This is not the level of service we aim to provide, and we take full responsibility for the mistake. We truly regret that this impacted your holiday plans and understand how upsetting that must have been.
Please reach out to us directly at support@abcrystalcollection.com, and we will make this right as quickly as possible—whether that means a replacement, refund, or another resolution that works best for you.
Thank you for bringing this to our attention. We appreciate the opportunity to correct it and regain your trust.
Easy to order
11 December 2025
Reply from AB Crystal Collection
Thank you so much! 😊 We’re glad to hear you found the ordering process easy. Your support means a lot to us, and we look forward to serving you again soon! 💎
Reply from AB Crystal Collection
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the base you received with your crystal. 🙏 We understand how this can be disappointing. Please contact us at support@abcrystalcollection.com
or call +1 514 667 5776, and our team will be happy to review your order and assist you with a solution.
This is a gift for my daughter-in-law‘s mother
This is a gift for my daughter-in-law‘s mother who lost her husband last year. It’s absolutely perfect and hopefully we’ll remind her that soulmates love for each other never dies
I love the work that you guys do. Thank you so much🤗❤️❤️.
9 December 2025
Reply from AB Crystal Collection
Thank you so much for sharing this beautiful message. 💖 We are truly honored that our crystal could be part of such a meaningful gift during a time of remembrance. Knowing it may bring comfort and remind her that love never fades means everything to us.
Your kind words and support touch our hearts — thank you for trusting us with something so special. 🤗❤️
Sent engraving late and was another customers, not image i ordered
You sent me an image of a complete strangers family and not the image of a dog i submitted. It is a gift and arrived late today. I have called customer service and left a message but need to speak with someone for resolution soon. I have a broken hand so contacting with all details by email instead of phone is very difficult.
8 December 2025
Reply from AB Crystal Collection
We are truly sorry for this experience, and we completely understand how upsetting and frustrating this must be — especially since this was a gift and arrived late. Please accept our sincere apologies for the incorrect image being sent and for the inconvenience this caused. This is not the level of care or accuracy we strive for.
We take matters like this very seriously and want to resolve it for you as quickly as possible. Since you mentioned that contacting by phone is difficult at the moment, please email us at support@abcrystalcollection.com with your order number, and our team will prioritize your case and work with you to find an immediate resolution.
Thank you for bringing this to our attention and for your patience — we truly appreciate the opportunity to make this right.
Acrylic Santa Claus. The only thing that we would like better is if it would be offered with a mirrored rotating base with color changing LEDs but still the Santa detail is very nice and it will make
The service was much faster than I expected which was very pleasing
8 December 2025
Reply from AB Crystal Collection
Thank you so much for your thoughtful feedback! 🎅✨ We’re delighted to hear that you loved the Santa detail and were pleased with how quickly your order arrived. We also really appreciate your suggestion about offering a mirrored rotating base with color-changing LEDs — that’s a great idea and something we’ll certainly take into consideration for future product options.
Your input helps us improve, and we’re grateful you chose AB Crystal Collection!
AB Crystal Collection customer service
AB Crystal Collection customer service is second to none including extensive product knowledge, prompt courteous replies from my first contact to processing then shipping of my orders. Highly recommend AB Crystal Collection for incredible, unique products and top notch service.
27 November 2025
Reply from AB Crystal Collection
Thank you so much for your continued support over the years! 💎 We’re truly grateful for your loyalty and are delighted to hear that you enjoy our unique products and fast delivery. It means so much to us that you choose our crystals as meaningful gifts. We look forward to creating more special pieces for you in the future! ✨
Great gift investment!!
Love the crystal image and super fast for creation and delivery. I know it will be very loved as a gift for my parents. :) Thanks!!
19 November 2025
Reply from AB Crystal Collection
Thank you so much for your wonderful feedback! 💎 We’re thrilled to hear that you loved the crystal image and that it was created and delivered so quickly. Knowing it will be a meaningful gift for your parents makes it even more special. We truly appreciate your trust — thank you for choosing AB Crystal Collection! 😊✨
I have been ordering from ABC Crystal…
I have been ordering from ABC Crystal for some years now, and their products are unique, a great gift and delivery is super fast.
19 November 2025
Reply from AB Crystal Collection
Thank you so much for your continued support over the years! 💎 We’re truly grateful for your loyalty and are delighted to hear that you enjoy our unique products and fast delivery. It means so much to us that you choose our crystals as meaningful gifts. We look forward to creating more special pieces for you in the future! ✨
The imprint of my father is exact as…
The imprint of my father is exact as the picture I sent .. its amazing . I had it made for my mother for christmas this year as its 10 years since his passing . Thank you so much for a wonderfull keepsake .
5 November 2025
Reply from AB Crystal Collection
Thank you so much for sharing this touching message. 💖 We’re truly honored that the crystal could capture your father’s image so beautifully and provide such a meaningful keepsake for your mother, especially during such an important anniversary. Knowing it brought comfort and will be cherished means the world to us.
Thank you for trusting us with something so special.
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