Abclgarments Reviews 

3
TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

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Rated 1 out of 5 stars

Zero customer service

I ordered a pair of pants from their website to Germany. I received an order confirmation and then heard nothing for about two weeks. I reached out and was told they were having system issues, but that the item would ship the following week.

I received a shipping notification the week after — but they didn’t hand it over to the shipping company until the next week. It took a full month to receive the pants, only to find they were too small.

I followed their return process as outlined in their FAQ, shipped the item back with tracked mail, and sent two follow-up emails to confirm they’d received it.

A week later, they responded saying the new pair would ship on Monday. It’s now been over a week, and the shipping company still hasn’t received anything.

It’s been almost two months of delays and being left completely in the dark.

Shame — their clothes are decent, but this has been beyond ridiculous.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

It pains me to write such a review

It pains me to write such a review.

A.B.C.L. Garments makes absolutely fabulous menswear, I've been a customer for many years now. The fits and fabrics are great I cannot recommend them more.

HOWEVER after receiving my last order, discovering that the fit was way oversized and returning it trouble started. I returned the package to the mentioned address on their website and just in case added that the package had to be signed for when it was received.

A week after sending it I got a conformation that the package had arrived. Knowing full well that people are busy I waited first a week then a month but no answer came.

Figuring that this might be a mistake I send them a message through their contact form and waited. Nothing...
People are busy so I send them a followup, by contact form, mail and instagram. Again nothing...
Then finally after two month of waiting they suddenly answer on instagram after messaging them again. They, one of the owners, apologized for the delay saying that the package never arrived but state that they themselves will fulfill the refund that very day. Again, you guessed it, nothing...
Ever since then they ignore all contact.

It's such a shame. I love their products and I want to support them as a business but I find this just unacceptable.

Summary:
I returned an oversized product. No response for a month. Keep messaging for a month until I get a reply that I will be refunded. No refund is made and ABCL Garments returns to radio silence.

4 February 2025
Unprompted review
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