Abbey Travel Reviews 

2,627
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. #6 of 14 best companies in Travel Agency
  2. #5 of 5 best companies in Cruise Agency
  3. #5 of 6 best companies in Cruise Travel Agency
  4. #1 of 3 best companies in Cultural Tours Provider
  5. #2 of 3 best companies in Tour Agency
  6. #5 of 11 best companies in Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,627)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both ladies we dealt with Jennifer and…

Both ladies we dealt with Jennifer and Kate were very helpful and knowledgeable. Would highly Recommend.

1 May 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Caitriona
Thanks for your 5* rating and for the lovely feedback about the team in Killarney. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Cheerful

Cheerful, friendly and incredibly helpful staff

2 May 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Aisling
Thanks for your 5* rating and for the feedback about Sarah. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Great Customer Service

I had to phone the office as I had a voucher. I dealt with Amy and she was excellent from start to finish.

1 May 2025
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Amy. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Orla was absolutely 💯 brilliant

Orla was absolutely 💯 brilliant
Got my trip to Australia booked highly recommended thank you

1 May 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Tara
Thanks for your 5* rating and for the feedback about Orla. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Smooth booking process…

Not been on holiday yet but booking process friendly staff member called Charlotte, was easy and love the way we can pay installments online

1 May 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about Charlotte and the ease of booking/payment. We hope you have a lovely trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Abbey Travel swords Jacinta was so professional …

Abbey Travel swords Jacinta was so professional and
found me an amazing deal for me and my family so really happy with the service

1 May 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Liz
Thanks for the 5* rating and for the lovely feedback about Jacynta. We hope you have a lovely holiday with your family.
regards
Abbey Travel

Rated 5 out of 5 stars

I booked a holiday through Abbey…

I booked a holiday through Abbey Travel.
Have to say they give a first class service. Questions and response to email are dealt with speed and detailed. I have given 5 stars. Big thank you to Orla.

29 April 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Nathan,

Thank you for taking the time to leave a 5 star review and such lovely feedback about your agent, Orla.

We hope you have a wonderful holiday!

Kind regards,
Abbey Travel

Rated 5 out of 5 stars

Just back from a super trip to NYC with…

Just back from a super trip to NYC with our family. Marc helped us greatly by recommending a really central hotel with great rooms (hard to find in NYC). Also when we had a problem at check in, Marc used his contacts at the airline to get us sorted quickly. Big thanks again for your help and expertise!

24 April 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Robert
Thanks for your 5* rating and for the great feedback about the service from Marc. We're glad you all enjoyed the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Outstanding Customer Experience

We have just returned from a family trip to Sydney organised by Jacynta Mullen in Swords and every single detail was perfect.

We cannot thank Jacynta enough for her professionalism, knowledge of flights and advice on our travel arrangements. 6 adults travelling and she took each individuals requests into account and made them work. A holiday like this was a large financial spend and every option was discussed and advised on. First class service.

Jacynta was efficient and friendly and I would without any doubt recommend Jacynta and the Team in Swords.

Thank you.

28 March 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Sharon
Thanks for your 5* rating and for taking the time to send such fantastic feedback about Jacynta and the team in Swords. We're delighted your trip went so smoothly.
regards
Abbey Travel

Rated 5 out of 5 stars

Linda and Jacynta couldn’t have been…

Linda and Jacynta couldn’t have been more helpful and are extremely efficient.

27 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Breda
Thanks for the 5* rating and for the lovely feedback about the team in Swords. We hope you have a great holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

From team Joana working excellent

From team Joana working excellent

1 April 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Vilija
Thanks for your 5* rating and for the feedback about Joanna. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Emily was lovely to deal with

Emily was lovely to deal with, I kept changing the plans but she was very patient with me , back & firth by email & got exactly what I wanted. Great experience

1 April 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Carol
Thanks for the 5* rating and for the lovely feedback about Emily. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Easy to navigate website online

Easy to navigate website online, good value for money

1 April 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Jim
Thanks for your 5* rating and for the feedback about the website. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Lovely service

Got in contact to change dates and had such a fast and efficient change around! Leslie was a superstar and was able to change everything shockingly quick, never thought the process would be so smooth. I’d be happy to recommend to anyone to use abbey travel, it’s easy to use, the agents are extremely helpful and easily contacted. Fab service.

20 March 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Tori
Thanks for your 5* rating and for taking the time to send such great feedback about Leslie and the service you received. We hope you have a lovely trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Very last minute excellent 6 nations trip delivered

Four weeks before a 6 Nations match in Rome I rang Abbey Travel to see if there would be any possible availability. Paul was able to put together the perfect package for us. He understood straight away what my parameters were and what would work for us. He was very informative, directly contactable, which was hugely useful. I will definitely be ringing Abbey next time we are planning a holiday, particularly a sports trip.

14 March 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Sarah
Thanks for your 5* rating and for taking the time to send such great feedback about Paul. We're glad you enjoyed the trip and look forward to helping you with your next one!
regards
Abbey Travel

Rated 5 out of 5 stars

Recently travelled to Rome with Abbey…

Recently travelled to Rome with Abbey Travel and dealt with Paul. They were very efficient and made the whole experience v enjoyable. I appreciate they have no control over flight delays etc but from
Start to finish they could not have made the trip any easier. Excellent travel company.

7 March 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Ann
Thanks for your 5* rating and for the great feedback about Paul. We're glad you enjoyed the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

So So helpful. a great way to book a holiday.

From the moment i rang to enquire about a trip to Vietnam and Cambodia i felt i was on the right track, very very helpful. i had done my homework and knew what i wanted and what kinda help I needed. After a quick chat and a few questions with a lady called Sarah i made my mind up and started the procedure to book the trip and then extend it by two days. Paid the deposit by phone then went to their office few days later in Abbey Street to finalise the details. Painless. its great to deal with people who know their stuff and fill in the gaps that i had not thought off.. well done. Im very happy,

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Mr Carroll
Thanks for your 5* rating and for taking the time to send such lovely feedback about Sarah. We hope you have a fabulous trip.
regards
Abbey Travel

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