Abbey Travel Reviews 

Abbey travel did not do their research on our hotel in Vienna.
The hotel had changed its name last year. We were over three hours looking for our hotel in Vienna that didn’t exist.
When we rang Abbey Travel they did not have a clue. Eventually we found a hotel which was over six kilometres from the city centre. Next time Abbey travel do your research. Thumbs down for me on this one.
The girl in Abbey apologised as she said the hotel had changed names and she couldn’t find it either. Also your add says it’s 4km. Stop making excuses and admit your company made a mistake..

Quick response to emails and very goid guidance

Very formal and straight to the point, very reasonable and understanding.

Easy to book and very affordable

Abbey travel was sooo helpful to me. I phoned and got through to a lady called Michelle, she listened attentively to my problem, which I was concerned about. She guided me to contact admin by email. Within a few minutes a lovely lady called Alannah Lawlor phoned me explained and gave options to me. I am so thankful to both ladies who put my mind at rest. Thank you again.

Got tickets for my partner and son for Chelsea v Barcelona. Paul from Abbey Travel sports was so helpful and once booked i was able to pay in installments. Everything went great for them in London and they are already talking about booking another game for the new year. Would highly recommend Abbey Travel.

I dealt with a lovely lady called Sarah Tallent. She was extremely professional and helped me enormously with booking my flight to Australia. I would highly recommend Abbey Travels for all your upcoming holidays. Noreen Gaffney

Delighted with my booking with Abbey. Excellent service in a timely manner. Very impressed with the service.

Booked a sports package. 2 emails and it was done! Thanks Paul

Very helpful,and knowledgeable .Excellent customer service fro start yo finish.

Kate McGillicudy is a fantastic agent. She is very precise, prompt and very efficient. It is a joy to deal with her year after year.

I haven't been on my holiday yet, but, Linda is an absolute gem for this company, I am already planning my next holiday with Linda. Extremely good customer service with the personal touch.

Lovely lady called Linda give me great advice and help choosing a holiday that suits me, thanks for all time given

We spoke with Michelle and she was brilliant! Booked our trip , emailed the correct information we needed . Easy and stress free booking .

Hotel was perfect booked everything online couldn't fault them in any way

Our experience with Abbey Travel has been deeply frustrating from the very beginning Sept 2024 and continues to be so. We've encountered constant hurdles throughout the process, and in many cases, we had to take matters into our own hands because our assigned agent failed to follow through on key responsibilities.

We are currently in an ongoing dispute over an invoice for a hotel stay and private transfer for two people—services that were clearly offered to us as complimentary. Abbey Travel was aware of this arrangement, by another company yet still chose to bill us. The lack of accountability and poor communication has made an already disappointing experience even worse.

I would strongly advise others to be cautious and double-check every detail when booking through this agency. As they mentioned they did get in contact via phone but didn't feel that we treated badly at all.... infact they ignored us. I think their replies to reviews are standard

Jade very helpful.

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including accommodation within minutes. Paul was very knowledgeable when I queried the easiest airport to use and the closest hotel to the Stadium. The lads throughly enjoyed their trip, I couldn't rate the company highly enough, will definitely book another trip. Thanks Paul 😊