Aarke Reviews 923

Carbonator stopped working within a year. Customer service has been TERRIBLE. I don't get any response to the chat and have been trying to engage over email for 2 weeks with little response.

I bought a new item (kettle for 225Euro), but they sent me a used one. They are ignoring my emails and failing to solve the problem. This is unacceptable and extremely poor service

Excellent customer service and premium quality

I had a great experience with Aarke. Their customer service was prompt, professional, and genuinely helpful. Heather was kind, responsive, and made the process extremely easy from start to finish.

The product quality reflects the brand’s commitment to thoughtful design and durability, and the support team stands behind what they sell, which is something I truly value as a customer.

It’s refreshing to work with a company that combines beautiful design with reliable customer care. I would absolutely recommend Aarke and would not hesitate to purchase from them again.

Claudia

Is a goodlooking en goodworking device.
The fact that I can’t exchange the CO2 cilinders in my country (The Netherlands)is less,also that you have to exchange 2 cilinders at once.
I bought it because I want to use less plastic bottles so all in all I am positive about my purchase.

Great products, high end quality, beautful design. Great and responsive customer service.

This is my fourth Aarke product and I’ve never been disappointed. I have the kettle, carbonator, coffee press, and the silver bottles for on the go — all beautiful and great quality. Definitely worth the price. Delivery is always fast and customer service is super helpful. Such a great company!

Fabulous product and my new addition the water filter well not only as good as high end filter water without the need of all the bottles I see in the recycle bin absolute game changer next purchase coffee machine.

Hi,

I am really frustrated about the customer service!

I received a faulty kettle (O37584) and they offered me to send a replacement. So far so good. For their first answer I was already waiting over a week and now for the second answer - just to receive a return label - I am again waiting for over a week.
I don’t want to know how long it will take to send the replacement.
Unfortunately I can’t claim a refund via their online system by myself as it’s already been 30 days.

I cannot recommend this company if you have any issues as the customer service is not well organized at all. You only can reach them via e-mail. And it takes ages to receive an answer. This is really annoying. For this kind of pricy premium products they pretend to be, I really expect a well working customer service!

I hope you respond to this review faster than you do to my emails. So please get back to me asap. I want to return the product for a full refund. Don’t want a replacement any longer.

Many thanks,
Marlena

Fantastic customer support and a great product. I bought a second-hand Aarke which wasn't working properly and was out of warranty. Customer Support replied promptly via email and offered clear, simple instructions to fix it myself. It was all so surprisingly easy.

As for the carbonator, it's a sturdy build and I'm glad there is support for any issues I may encounter. A Sodastream is cheaper but the cheap plastic breaks easily (plus, Aarke doesn't operate in illegally occupied territory, massive bonus points)
10/10

I had a hang up with delivery and Heather from Aarke went above and beyond to help me, in both her response time and resolution of my issue. I couldn't be more happy with the customer service and the soda machine. Great company!

I purchased a Carbonator Pro almost a year ago. The resource savings alone justifies the purchase. Had a glitch and the bottles would not seal💬Contacted Customer Service and unfortunately not an easy fix after sending video. Immediately responded and replacing with a new one. Fantastic company.

Love their kettle - 💯 plastic free, stylish and well insulated. Higher end product but you get what you pay for in this case.

High quality carbonator, sturdy and fantastic design. This is my second Aarke product. The name Aarke belongs among great Swedish names such as Volvo ... Husqvarna ...

Quality of service and rapidity of response all 10/10

I am super happy with the support. They really know what they do! Totally worth the money.

The aftercare service is near non existent. (3 weeks for an inadequate response that doesn’t rectify the issue).
The Carbonator Pro looks great, and when it works it is. However they break down often. I have never had one last more than twelve months. One lasted three weeks. I am on my fourth now. (3 in my German address, one in France).
Given the hopeless after sales service provided by Aarke, if you buy one buy it from Amazon, who respond and replace, unlike the manufacturer.

This review has been edited by me, since Aarke asked for further information. I have sent them my German phone number, as they requested. Let’s see if I hear anything.

Bought Carbonator 2 in 2022
Beautiful and really helpful in making chic soft drinks or glam cocktails. Star on my bar ✨
After almost 4 years it had a fault and I contacted Aarke for support, we could not fix and was outside guarantee yet received a solid% discount for Carbonator3 : service above and beyond average ! Kind team, supportive throughout. No am not paid by Aarke !! but happy clients should also publish good reviews 👍

I've ordered a carbonator via the website December 2nd, and the product has been shipped with DHL. However, after a failed delivery attempt the package is stuck at a DHL depot for 10 days. I contacted DHL, but they cannot do anything as Aarke has to contact them. I've also contacted Aarke, but there has been no response. This is a Christmas present I need to get before the 23rd of December, so the entire process is deeply disappointing.

I’ve been an Aarke customer for years and recently needed help with a technical issue on one of my machines. The Aarke support team was absolutely outstanding: prompt, knowledgeable, and patient throughout my troubleshooting process. They offered clear steps to help diagnose the problem, responded quickly—even when response times were longer than usual—and kept me updated every step of the way.

When it became clear that my machine couldn’t be fixed remotely, Aarke issued a generous replacement code and made the process as simple and hassle-free as possible. Their commitment to both product quality and customer satisfaction is exceptional. I truly feel valued as a customer, and I’m grateful to have had such great support.

Aarke products are stylish, reliable, and backed by a team that really cares. Highly recommended for anyone who loves sparkling water and great service!

We own two Carbonator pros and when we got our second one at our winter home the button on top was leaning to the right. They offered to replace it or give us 25% off- we chose 25% off last year and then a week ago the canister spring broke and would only retract half way up. I sent a video and they instantly said we can have a full replacement. We are so happy as we have had poor customer service experiences with some companies lately. We highly recommend Aarke!!