Unprofessional
I took on a Company Let Agreement (Rent-to-Serviced Accommodation) with this property management company and I am sad to say that they are not as professional as how they make it out to be.
Few days into renting the flat, I noticed it had major boiler issues that had not been fully sorted out beforehand. Although Aura Assets sent contractor to look at the issue, the same boiler problem kept recurring throughout the winter which meant they did not fix it at the first instance. As a result my company suffered a huge loss as I had to refund my short-term stay guests every time the heating or hot water did not work in the midst of winter.
What concerned me about their professionalism however was the way they dealt with my deposit. When I decided that I wanted end my tenancy, they told me they will return my deposit within 2 weeks after my tenancy end date. I requested my deposit after 2 weeks and they then told me it will be returned by the end of the month. I again requested my deposit at the end of the month, which I received no response from Muaaz, (apparently is the CEO) who was dealing with this matter. After waiting a few more days, I sent a formal email requesting my deposit immediately, which I finally received after 6 weeks of ending my tenancy. I am not sure if this company uses a Tenancy Deposit Protection Scheme as they did not provide me with my certificate or even the name of the TDP Scheme despite requesting it multiple times.
If you want to do a Company Let, choose a proper Estate Agent who do things by the books and not these guys.