Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up. Their website was the only one that had stickers e... See more
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Fantastic company been using AA for several years with multiple orders over the years. In all honesty we have had a couple of issues although AA have always gone above and beyond in sorting the probl... See more
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We've worked with AA labels to print our new packaging for our woodworking kits. We had a couple of issues along the way getting the samples right and AA labels bent over backwards to sort the issue... See more
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I spoke to lots of other label/print places and finally found AA Labels they were able to produce the exact measurements for the labels I needed for my products. The process was easy the staff were ve... See more
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Company details
Written by the company
WHAT WE DO… We specialise in the production of labels in both roll and sheet formats, along with the provision of design and printing services using state-of-the-art HP digital print technology. We manufacture in excess of 100,000 combinations of labels at our production facility in Peterborough and have more than 100 label materials to choose from, over 40 colours and finishes, many different types of adhesives, greater than 1,000 standard shapes and sizes of labels. All of which is produced to exacting quality assurance standards. The most comprehensive range available online, however if you still cannot find a label shape and size to suit your specific application, we will be happy to create it for you.
Contact info
23 Wainman Road, PE2 7BU, Peterborough, United Kingdom
- 01733 588390
- customercare@aalabels.com
- aalabels.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
Helpful customer service, got my issue sorted out.
17 May 2024
Unprompted review
Reply from AA Labels
Hello, thank you for your recent plain order with Matt White Freezer Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great quality, speed and VFM
Delivered very good quality labels in good time and great value for money - very pleased. The order was an uncommon size which I couldn't find elsewhere but AA Labels seem to have a vast range.
3 May 2024
Unprompted review
Reply from AA Labels
Hello Marcus, thank you for your recent plain order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Eventual acknowledgement of under inking after a struggle, then pestered every day to ammend my review, even though I was on holiday abroad!!
This company have been doing our wine labels for 4 or 5 years. Unfortunately this years labels were a completely different colour than the previous 4 years. I sent a picture of the two labels and was first told the colours were the same, then that old labels might fade (the old label is much richer and darker, its the new one which is very faded and under-inked), then I was offered the chance to buy 3000 more at a 10% discount from the same person who claimed the massively different labels were the same colour.
I am now revising this review, but still far from happy. A manager from the company phoned after I posted my initial experience - she was very helpful acknowledged the big colour difference, explained that the customer care officer had not bothered to look at the images of the actual labels that I had sent him, but had simply looked at the printers proofs on the computer screen. The lady kindly replaced all the under inked labels free of charge.
The problem is that every day since then, for a week, I have been pestered by emails from the customer care agent asking me to amend my review - even though I told him we were on holiday last week - it really is actually more unpleasant than the initial problem with the labels and has negated the good will that the senior manager generated by acknowledging my concern about the labels and replacing the under inked ones!
12 April 2024
Unprompted review
Reply from AA Labels
Thank you for your review and feedback. Firstly, we want to extend our sincerest apologies for the disappointing experience you had with your wine labels. We regret any inconvenience or frustration this may have caused.
We investigated your complaint of a colour variation by matching the control samples we kept from your recent order with your previous order. This is our internal process - the reason we do this was explained to you by the Manager who called you as the colours on the screen can vary. As you can appreciate, internally, we couldn't notice a major difference between the control samples from your recent order and the order from last year. Based on this information, we advised that there were no major differences in the print and offered a 10% discount on a future order as a gesture of goodwill.
A Senior Manager contacted you to find out more about the issue you were facing and to see if anything further can be done to help resolve the issue as you weren't happy with the above outcome. The manager explained our internal process and took your comments on board. The images of the control samples were also shared with you and you were happy the samples were a perfect match, however, you felt what you received did not match this. You were then offered a free of charge replacement for the full order. You informed the manager you only had an issue with 1 design and she went ahead and replaced that 1 design for you.
We updated you via email on your order status and also asked if you could revisit your review to provide a true reflection of the service received including a true representation of the facts and the events that took place as explained above. You agreed and then stated you were having difficulties locating how to amend the review on the same day. A customer care agent reached out to you answering your query and provided assistance on how to amend the review. You advised you were still having difficulty amending the review and asked for some assistance. A customer care agent responded once again advising how to amend a review in more detail. As there was no further response, the agent followed up for a response. At no point was it our intention to pester you as we were trying to assist you in your query. Once again, we would like to apologise if you felt this way.
If there is anything else we can do to further improve your experience or address any remaining concerns, please do not hesitate to reach out to us directly.
Great service and products
Switched to these a few months back and have been ordering regular as the products and service is much better. They've recently sent an order out on Next Day Delivery for me as I'd emailed them to say I was desperate for it, they didn't even charge me for next day delivery. Great company and products, would recommend.
27 March 2024
Unprompted review
Reply from AA Labels
Hello Brian, thank you for your recent plain order with Gloss White Polypropylene Inkjet Permanent Adhesive labels on A4 Sheets, and also for taking the time to post this amazing review of your customer experience. We're thrilled to hear that you've had such a positive experience with our products and service since switching to us a few months ago.
Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Excellent service
Excellent quality labels! They have label sizes not available elsewhere. Also - outstanding customer service, very reponsive and understanding. Faheem went above and beyond to help us. Thank you!
6 March 2024
Unprompted review
Reply from AA Labels
Hello Jakub, thank you for your recent plain order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Reply from AA Labels
Hello Rob, thank you for your recent printed order with Luxury White Permanent Adhesive labels on A5 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great service and speedy delivery
20 February 2024
Unprompted review
Reply from AA Labels
Hello Alan, thank you for your latest plain order with Thermal Eco Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Excellent customer service and product
Excellent customer service and product. Called and the team worked with us to find exactly the right specification and delivery was then very fast.
8 February 2024
Unprompted review
Reply from AA Labels
Hello Sally, thank you for your recent plain order with Direct Thermal White Peelable Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Easy Purchase
Approving the design, and seeking advice on the order was simple.
Delivery was within the timeframe I expected.
Thanks for making ordering easy!
1 December 2023
Unprompted review
Reply from AA Labels
Good Afternoon, Thank you for your recent printed order with Matt White Permanenet Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great products and service :)
9 November 2023
Unprompted review
Reply from AA Labels
Dear Jonathan, Thank you for your recent printed order with Gloss Clear Polypropylene Permanent Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Top Class Service
As always, it is a pleasure to deal with aaLabels. From point of order to delivery they are a thoroughly professional and dedicated team. Always keeping me informed, whether it is for proofs. production or delivery timescale and updates, aaLabels are the company i go to for this kind of label.
11 October 2023
Unprompted review
Reply from AA Labels
Dear Paul, thank you for your latest plain order on our Matt White Polyester with Permanent Adhesive on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Awful customer service. When there's a problem, they ignore you!
Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 20 emails and it's been almost 4 weeks to try and get this resolved. We have been using them for many years but at this rate they will lose a valuable repeat busines customer and I have been forced to contact my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem. SORT IT OUT AA LABELS!!! STOP IGNORINIG THE PROBLEM!
8 September 2023
Unprompted review
Reply from AA Labels
Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels.
We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.
Nothing to complain about
Nothing to complain about, everything is ok
25 September 2023
Unprompted review
Reply from AA Labels
Dear Valentin, thank you for your latest plain order on our Direct Thermal White Peelable adhesive on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Conscientious staff who sorted out my…
Conscientious staff who sorted out my enquiry and subsequent order as quickly and efficiently as possible. Very happy with the service.
13 September 2023
Unprompted review
Reply from AA Labels
Dear Andy, thank you for your latest plain order on our Matt White Polyester with Permanent Adhesive labels on A4 sheets and for taking the time to post this awesome review of your customer experience.
Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.
Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Highly recommended for custom print labels
We have used AA labels for custom print labels a few times. Customer service has always been great- they have always been extremely helpful with quick replies and customer service on the phone during payment has been great- staff have always been extremely polite. We have been sent samples promptly and the label printing service is fast and the labels have a very professional finish. I would highly recommend AA labels!
9 August 2023
Unprompted review
Reply from AA Labels
Hi Emily, thank you for your latest printed order with Gloss White Polypropylene Super Permanent Adhesive labels on rolls, and also for taking out the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
The customer service is always the best…
The customer service is always the best as AA labels. I can always trust that I will get exactly what I need.
15 July 2023
Unprompted review
Reply from AA Labels
Hi Jane, thank you for your latest printed order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking out the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Count your lables - undersold and very poor response!
Ordered 6,000 labels in 4 rolls (1,500 on each) back in March but only recently used them all. I completed a full print run on the last roll and counted only 1,200 labels! Poor response from AA and despite a 5-year order history, refused to accept my word, including a screenshot of the actual label count, or fully recompense their failed order. It's important for companies to be accountable for their mistakes.10% discount offered on my next order but I won't be ordering again, will take my business elsewhere to a company that appreciates my custom.
11 July 2023
Unprompted review
Reply from AA Labels
I would like to apologise for the inconvenience you experienced with your recent order of 6,000 labels, on the last roll of your order you noticed that it contains only 1,200 labels instead of the expected 1,500.
You believed there was a discrepancy in the label count, and we take such concerns seriously. However, as part of our internal processes, we requested the roll in question to be returned to us for further investigation. Unfortunately, we were informed that you have used all your rolls and unable to send the roll back, which hindered our ability to conduct a thorough investigation to identify the issue.
While considering that you are our valued customer we offered a 10% discount on your next order. Once again, we apologize for the inconvenience caused, however, it is important for us to carry out an investigation and identify how the issue may have occurred before we can replace the labels.
Easy to order, slight template issue.
Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up.
Their website was the only one that had stickers exactly the size i needed. Order was easy, arrived in a few days.
The template for printing onto the label sheets was just slightly off which is you are a bit OCD is annoying. They put together a PDF template to help but the editable word one would be better.
Having said that I get this issue at work all the time using Avery labels. I don't know if this is Windows interfering but label templates just don't seem to work as well these days.
18 July 2023
Unprompted review
Reply from AA Labels
Hello Hayden, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the slight misalignment of the template for printing onto the label sheets. Our team is addressing the problem to ensure better accuracy in the future. Your feedback is appreciated, and we're committed to improving our services. We hope your next experience with AA labels will be a better one.
Been using AA Labels for many years…
I have been using AA Labels for long time, as a designer/print buyer.
Their range of label stocks is unsurpassed and the Team are always quick to respond to questions with solutions, not excuses.
Highly recommended.
5 July 2023
Unprompted review
Reply from AA Labels
Dear David, thank you for your latest printed order with our Gloss White Polypropylene Super Permanent Adhesive on rolls, and also for taking out the time to post this amazing review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels 😊
Stickers mis-aligned and no refund given.
Ordered two sets of stickers. 1 which were 25mm circle stickers and the others which were 62mm x 37mm. The 25mm stickers were great and I had no trouble printing them but the larger rectangle ones were mis-aligned on the backing sheet causing the printer to mis some of the print off the stickers. I know its not my printer as I had just used the 25mm stickers and they printed out fine, no issues.
I got in touch with AA labels as I felt there was something wrong with the alignment and I couldn't use the stickers I ordered. After 7 Working days of the customer service team asking for photo evidence, asking how many sheets were left (25 of 29 left), along with their server breaking meaning my complaint log was lost and had to be re-issued, they have said that they cannot offer a refund as they see no problems with the stickers at their end.
I am a new customer and shocked that even after showing photo evidence that the photo sheets were unprintable and the fact there was only 4 sheets used from a order of 29, that they cannot offer a refund. I cannot use these stickers because the alignments are off and I had to use another supplier which I then had no issues printing the stickers.
I would just be cautious using AA labels as if the labels are not aligned correctly your print will be off and you will not be offered a refund because as they put it ( you have opened and used the stickers).
5 June 2023
Unprompted review
Reply from AA Labels
Hi Chris,
I would like to apologise for the service you experienced. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you on this occasion. We did offer you 2 solutions to resolve your issue however these were not responded to.
As requested by yourself we have escalated this to our Assistant Manager who has tried calling you to offer a solution. Unfortunately he has not had a response.
Please call us or respond to our email so we can come to an outcome. We look forward to hearing from you soon.
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