Andrews & Arnold Ltd Reviews 

Exceptional customer service and very reliable. If connectivity is important at home, for example due to work, then the peace of mind that comes with being able to pick up the phone to a knowledgeable, UK-based human being is priceless.

I HAD BIG PROBLEMS WITH THIS COMPANY I BOUGHT A PHONE NUMBER,PLAN AND AN ADAPTOR FROM THEM. IT WOULD NOT WORK.
I SPENT HOURS ON THE PHONE TO THEM AND EVEN THOUGH THEY HAD SET UP THE EQUIPMENT IN THE END THEY REFUSED TO HELP ME GET IT WORKING AND BLAMED MY INTERNET PROVIDER FOR THE TECNICAL ISSUES
AND CLAMED THAT ALL THEIR EQUIPMENT AND SETTINGS WERE WORKING AND THERE WAS NO WAY IT WAS THEIR FAULT.BUT IN THE END WITH THE HELP OF BRILLIENT PLUSNET MY INTERNET PROVIDER WE GOT IT WORKING AND IT TURNED OUT THAT IT WAS A&A s SETTINGS THAT WERE ACTUALLY WRONG. JUST ONE SWITCH SET WRONG IN THEIR CONTROLL PANEL
THEY JUST HUNG ME OUT TO DRY AND BOGGLED ME WITH LOTS OF TECNICAL JARGON AND WERE VERY IMPATIENT AND CONDESENDING AS IF I WAS WAISTING THEIR IMPORTANT TIME,
BEST AVOIDED

Excellent internet provider. Very responsive to questions, informative, plain language, transparent pricing structure. I’ve been with A&A for many years and would not change.

Had a new FTTP line installed to replace the FTTC line I've had with A&A for many years. A&A were very helpful with pre-order questions as usual and all went smoothly. The only small improvements I can suggest are to add details to the order confirmation email about how best to cancel the existing line once the new one is up and running. ("Order" a cancellation on the website or phone in) and to add details of the latest BT (Adtran) ONT to the support pages.

Extremely efficient and well-organised set-up, no problems. Excellent customer service too.

Not many companies were willing/able to provide a WiFi service at my location, so I am particularly grateful to A&A for that.

I have been with AA for about 8 years and they have always provided excellent customer service and internet.

We moved house recently and they made the transition super easy and clear.

Fantastic service and great product. Has exceeded my expectations. 5 star reviews are absolutely spot on. Best ISP I have used.

On a completely different level to any other communications provider. Like dealing with a small local firm. Support calls are answered immediately, usually by the same very knowledgeable person. Any line issues and they act immediately. Information provided by their system is second to none too.
They provide our line, broadband and VOIP services.

Does you ISP send you an email whenever your connection drops? Whether it is unplugging the phone line, turning off the modem or OpenReach problems (sadly they don’t know which). Used them for years for DSL, VDSL and FTP, great service and real people providing support. Do yourself a favour and check them out.

I moved to them from BT. A&A are not only cheaper, but their diagnostics and tech support are far better. Highly recommended.

I have been using A&A for over 8 years now, when my old ISP went bankrupt and left me (and others) in the lurch at Christmas 2016. A&A got me connected within a few days. On the few times I've had to get in touch, I've always found their UK-based advisers to be polite, knowledgeable and professional. No problems with the connection, always willing to sort things out with BT, and no hanging about on the phone in a queue. I've never had a problem with slowdowns or throttling, but then again I'm not a gamer, but I do use YouTube & Netflix. I recently had FTTP (Full Fibre) installed, and the process was seamless. I have the 160/30mbs option which is more than enough for me. No problems (not even teething) since it was installed in early December.
A&A are not the cheapest, but the quality of the router, line & service are incomparable. BTW, their website always keeps you informed of forthcoming or ongoing works in your area. Highly recommended.

Great ISP with a very helpful customer service team. Can’t recommend enough.

Second worst ISP ive used (after Virgin Media). Ridiculous pricing, ridiciulous quota (Yes, in this day and age!).
And despite the claims, appalling customer support.

The only good thing I got from these people was a decent router (which i still use today for 300mbit fibre).

I can not understand all the positive reviews, friends and family?

Sadly, as I live in a country place, I can’t give AA any better than 2*. If a storm like Darragh takes out the cable, we still have to pay for the service we aren’t getting as AA have not signed up for the OFCOM code of practice. This last time we were without any service for 14 days. No proactive follow up with Openreach (‘I’m sure they’ll fix it in due course’) - I had to ring AA, and Openreach won’t talk to me because they provide services to AA not me. With a 91 year old in the house and minimal mobile reception, information matters. Great pity, but it’s galling to pay more and get less.
Sadly, given that outages like these are likely to get more frequent, I shall be looking elsewhere. I’m sure it’s great for those in cities where infrastructure is more robust.

A very smooth changeover and highly responsive support staff during onboarding stage. Highly recommend 👍👍

Consistently excellent service, from sales and support team. The technical abilities of their offering are unmatched and the recent switchover from FTTC to FTTP was straight forward.

This is *the* ISP for anyone who likes talking to actual real human beings who are knowledgeable and able to help! Possibly the only service like this left in the known universe!

They're also great value for money and technically excellent. I can't imagine going to another ISP ever again, and if you're not a customer I recommend you head over there ASAP.

Their emails aren't formatted as if they spent £££ on artwork and advertising, and like everyone else sometimes things go wrong, but the different with A&A is that they then pick up the phone, figure out what is wrong within a few minutes and then fix it. Wow! It is like going back in time!

Been with them for 9 years now and can't rate them highly enough; they deserve more stars :)

I had a problem with my VOIP phone and box that links to the router. It’s quite difficult to change the settings on this so Andrews & Arnold offered to fix the issue if I sent the equipment back to them in the post and they would return it. This there did and I don’t think they even charged for the return postage so can definitely recommend this company this fix issues when they arise.

I transferred my FTTP and internet phone service from Sky to A&A using their one touch switch system. I placed the order online and was asked for a preferred transfer date. The service was automatically transferred on the appointed date. I am using the A&A technicolor router which has 2 phone sockets meaning I could just swap out the Sky hub and plug my phone into the new router. All very painless.
I highly recommend them.

Andrews & Arnold are the best. No gimmicky marketing or drowning you in communications. Just a highly professional and expert company at what they do, providing first class services in broadband and networking. They provide excellent advice and go above and beyond, without ever sticking you in a queue or shoving you out to a call centre. I would never go anywhere else.