Andrews & Arnold Ltd Reviews 

I highly recommend Andrews & Arnold for both internet and phone service. As well as having highly knowledgeable staff, the detailed status information published on their website tells you if there's any work going on in the network - try finding out this information from other ISPs!
This is followed through with the control panel that lets you stay in control of your connection and monitor the line if you wish. But you certainly don't have to be a techie person, the support staff are friendly and helpful. Best of all the network connection is high quality, these folk know how to run a network!

I love A&A! I recently moved from a provider that overcharged me, so as soon as I got onto A&A's website, it seemed cheap and good. I signed up, and to be honest it's never worked better. Thank you A&A <3

Migration from existing L2TP service to new Fibre connection was handled very professionally. This required some actual knowledgeable human intervention to migrate over IP address allocations and routing. This required little more than one e-mail exchange, and on the day, the routing switched over instantly when I logged into the fibre connection. I don't know of any other ISP who could have done this.

Solid. No adds. Price matched my previous ISP with a higher speed but I think if you want decent human support then this is the team to go with. Any mistakes on take-on were mine due to the gap between order and install (at my request). Please read the one stars to see how horrible/wrong people can be for no reason and how professional the response is (some are quite funny). No sales push.

Have been with A&A for over a year now. Since being with them, I’ve been able to remove a router from my home network, have static ip’s for everything, and it works. What’s more every single time that I have contacted them, I felt like I’m talking to people who know the subject, no just people following a script. They don’t ask have you turned it off and on again, they assume that’s already been done

As always A&A have done an excellent job of getting this service in on time and with great communication. These guys really are one of the very best ISP's out there.

I have been receiving harassing calls beginning in 07441141 for a week now, numbers which are all tied to this company. This alone makes me distrust this company, because why does a company I have never had business with have my number to keep calling me?! Dirty business.

Andrews & Arnold smoothly migrated me from FTTC to FTTP. Continuing the excellent level of service that I've received from them since 2003.

I originally moved to A&A many years ago because I had a bad quality rural line that always had issues - getting them resolved was always a big hassle and I'd heard that A&A were good at dealing with these. (They were).

I stayed because the support level is just so far above what you get from a mainstream ISP. I moved house recently, and the process of getting the new line in etc was seamless. Even when I ran into an issue - of my own creation - they had it resolved within minutes, over IRC even.

You do get what you pay for here. If the internet connection is important to you, it's hard to know who else to recommend.

Outstanding! a family member was abroad in a difficult situation, they were relying on WhatsApp which works well but is no use if you're trying to call an embassy or any institution that is not on the WhatsApp network. Through Andrews and Arnold we were able to set up a voip line immediately and using the Groundwire App create a phone line that is contactable worldwide via normal phone networks. We had a small issue but there support department was also excellent in resolving the problem. The amazing thing is this is not an expensive service. If you have love ones abroad and are relying on WhatsApp over a Data only Esim it works fine until you're in trouble, I think a Andrews & Arnold Voip line is essential. i cannot recommend them enough.

A&A were ready their end, so having organised Openreach to organise Kelly to do the physical install, switching over Just Worked.

It's coming up to a year since I subscribed to Andrews & Arnold's's VOIP service. At the time I joined the connection was faultless and now I've had a year to know how it has been. And there hasn't been any cause for concern or complaint at all .... it simply works and continues to allow me a number of choices how any incoming calls are dealt with.
I have my calls answered by their answering service and have the message left by the caller sent to my mobile phone. Easy peasy - and free.

Great service - thank you.

I congratulate Mike Cross and his team at Andrews & Arnold for orchestrating a smooth transition to FTTP broadband and VoIP. I particularly appreciated your prior configuration of the router and ATA, which made setting up the new kit a matter of plug-n-play..

In all the experience was straight-forward, seamless and stress free. An excellent example of customer service.

Been with A&A for many years now and have always had an amazing experience. I really appreciate the support process cutting out all the crap that you have to deal with with many large-scale providers, and knowing that if I have a problem I can just speak to someone with technical knowledge and get the answers I need really means so much to me.

I'm unfortunately moving somewhere with no control of my Internet so have to leave them, but once I'm in control again I'll be straight back, as I can't think of a company I'd rather be with.

My only cons are there are data caps on their cheaper home connections, and while I understand the reasons, I've found that as time moves on and things on the Internet get bigger, I tend to reach the caps fairly frequently. Thankfully the ability to add more data is easy to do and ends up being cheaper than moving to the unlimited tariff, so it's not a huge deal.

A&A's customer service is second to none. I've used them for years (at the suggestion of a neighbour who worked in IT) and have never once had a problem they couldn't solve quickly.

When you pick up the phone, they answer- and their staff know what they are doing. I recently moved flat and had a different kind of line; BT engineer installing couldn't suss why it wasn't working, but A&A had it sorted inside five minutes with precise instructions and the detail for a component I needed.

They are worth every penny.

Unfortunately, I chose their services based on good references, but that was not my experience. I requested the installation in January this year. As I work from home, I needed the issue resolved as quickly as possible. I paid the initial fee of £63.00 in January. They attempted, I acknowledge, to install the internet on 13 February, but I was travelling on that date. They then rescheduled for 23 February. I waited. Without any explanation, they postponed it again to 24 February. On that day, I stayed at home waiting for the installer, who claimed to have come to my address and not found anyone. Ten minutes after receiving that information, I called a third company that, as I understand it, is responsible for the installation. They told me they would try to get the engineer to return to my property, which never happened. I lost a full day of work trying to sort this out and received no updates unless I proactively contacted them — neither from the installation company nor from the company that sold me the service. At the end of the day, I cancelled the service. However, they have not refunded me to this day (10/03), claiming that I must return a router that was never delivered to me. I would simply like to receive proper customer service, be reimbursed, and close my relationship with this company once and for all.

Support staff who understand what they're talking about and aren't just following a script. Perfect for the more technically minded customer.

I've used a few ISP's in my time and I've worked in the industry for a few fair years as well. Firstly the service is A&A is amazing - very helpful and responsive.

The amount of data and access they provide for technical users is unrivaled imho. If this is what you're looking for wow you've found the right place!

All exactly as promised, no fuss, no drama, no hype. What more could I ask for ?

Just the best ISP in the country. Best performance, best monitoring, best support, best sales and best accounts. All of the team are sitting in the UK and understand and will help. I've recommended them / set up services now for myself, my mother (who needs a good service as she has leukemia), my mothers 81 year old neighbour and one of my friends. Everyone just wants a good service and no fobbing off to a random call centre when there is a problem