I hav received nothing!
7 April 2026
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Company details
Written by the company
We were frustrated by the prevalence of counterfeit products in the market, so we took action to ensure our customers get only genuine, high-quality items. As the exclusive official distributor in several European countries, including Germany, the Netherlands, and more, we are committed to providing authentic products. We're constantly improving our systems to enhance quality and ensure a better experience for our customers.
Contact info
Netherlands
- info@a313.eu
- a313.eu
3.9
Great
24 reviews
Hasn’t replied to negative reviews
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Very prompt service
27 February 2026
Have used this for years and it…
Have used this for years and it continues to be a favorite. It is quite fatty so a little goes along way
10 February 2026
Reply from A313
Dear Vala, thank you for the great review!
Reply from A313
Thank you for the replay Faye.
Scam!!! Donot order
It’s a scam. My products never arrived and it’s almost a month. I ordered 4 pieces and paid almost 65 euros. No response from customer support. I guess the only option i have now is to file a complaint at Verbraucherzentrale and inform them to not allow such fraudulent company to do business in Germany. I wonder how a313 allows them to be a distributor. I will inform them as well.
23 March 2025
Unprompted review
Reply from A313
Dear Deepannita,
We are truly sorry to read your review and completely understand your frustration. We take full responsibility for the delay and lack of timely communication—it’s unacceptable, and we are already working to ensure this doesn't happen again.
Your order was unfortunately affected by unexpected delays with the carrier, which is not the experience we aim to deliver. While we are a small business run by just two passionate entrepreneurs, that does not excuse the inconvenience caused to you.
We have already reached out to you directly via email with a personal apology and a resolution, offering both refund and compensation options to make things right. We’re fully committed to transparency and fairness, and we appreciate any opportunity to correct our mistakes.
Regarding your concerns about legitimacy: we are the official distributor of A313 products in Europe, working directly with the manufacturer. Protecting customers from counterfeit products is at the heart of what we do.
Please check your inbox and let us know how you wish to proceed. We genuinely hope to regain your trust.
Sincerely,
The A313 Team
To be honest…
To be honest, i was scred to order at first because of some negative reviews here but we still did because we needed it. And our experience was good! We got the A313 tubes within a few days of ordering!
13 January 2025
Unprompted review
It's a Scam
It's a Scam, you won't recieve your parcel.
update 20/01/2024: The parcel never arrived. They reply to your comment here but they do nothing to solve the problem. I contacted them after they replied here and I didn't get any answer. SCAM!
1 September 2024
Unprompted review
Reply from A313
Dear Mr. Pilar Iglesias,
We are sorry to hear about your unpleasant experience with our service. We just emailed, we would like to resolve this issue ASAP.
Thank you for your understanding and patience.
Kind regards,
Customer Serivce
Poor Service - Item Never Arrived and No Response from Support
I ordered an item from this site, and it has yet to arrive despite the delivery timeframe passing. I’ve reached out to the support team multiple times, but I haven’t received any response. This lack of communication and failure to deliver is extremely frustrating. I would not recommend purchasing from this site based on my experience.
7 September 2024
Unprompted review
Reply from A313
Dear Val,
We are sorry to hear about your recent experience with our service. Please know that we are committed to addressing this issue as quickly as possible. To improve our customer support, we have made changes to our team and processes to ensure better service moving forward.
Could you kindly send us an email with your order number?
Once we receive this information, we will promptly investigate the matter and work towards resolving it for you.
Thank you for your understanding and patience.
Customer Service - Onik Kadian
SCAM SCAM SCAM
I placed an order on 8 May 2024, tried contacting them to cancel my order immediately, but 7 full WORKING days passed and I had not received either response, notification of refund, or even a notification that my order had been shipped. Even if they ignored this request, they advertise 1-3 day shipping to all of Europe, but they obviously had no intention of ever fulfilling my order and were just glad to take my money. Thankfully, my order was paid through PayPal, so 20 May 2024 (after still not having received an order update or response) I filed a complaint with PayPal and received a refund. This site is clearly a SCAM and needs to be raised as a criminal offense. BEWARE.
Update: Here is my order number #50825 - interesting you're looking into this 8 months later and only because I posted on Trustpilot. :)
14 May 2024
Unprompted review
Reply from A313
Dear Meg L,
We are sorry to hear about your recent experience with our service. Please know that we are committed to addressing this issue as quickly as possible. To improve our customer support, we have made changes to our team and processes to ensure better service moving forward.
Could you kindly send us an email with your order number?
Once we receive this information, we will promptly investigate the matter and work towards resolving it for you.
Thank you for your understanding and patience.
Customer Service - Onik Kadian
Update: We have reorganized our team and made significant improvements to our customer service. We are actively working to correct past mistakes and reaching out to everyone affected. Unfortunately, we couldn’t locate your order earlier, but fortunately, we came across your feedback on Trustpilot and are now eager to resolve this issue.
We’ve just sent you an email and look forward to assisting you further.
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