A1ortos Reviews 

281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that sales representatives provide detailed information without any high-pressure sales tactics. People also appreciate the smooth and efficient purchasing process, describing the vehicles as being in fantastic condition and well-prepared upon collection. However, some reviewers were not happy with vehicle conditions upon arrival and reported encountering unexpected issues or incorrect details. A few consumers noted that dealing with these preparation oversights made their overall transaction significantly less smooth. These individuals felt that communication could have been improved during problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire purchase process is seamless, quick,... See more

Product

Customers report great satisfaction and appreciation regarding the product range, noting that they purchased... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and straightforward the entire... See more

Customer service

Users describe positive interactions with customer service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

I bought a Mercedes from Brett at A1Ortos back in December and I couldn’t be happier. Brett was friendly, straightforward and genuinely helpful from start to finish. The car has been brilliant and the... See more

Rated 5 out of 5 stars

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in. We travelled from Sunderland and glad we did. A slight imperfection on the leath... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(281)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite, professional and genuine

Can’t speak highly enough of this company. Joe, our salesman was polite, courteous and considerate at all times. Not pushy or in any way stereotypical of a car salesman. The vehicle was described accurately and met with expectation.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

My wife and myself found a range rover…

My wife and myself found a range rover evoque on A1Ortos web site on friday 25/7/25 , I rang and spoke to Joe one of the sales men , I must say I've bought a lot of cars over the years but Joe made everything so easy , put my mind at rest that nothing was to much trouble for him , any questions I had he dealt with no problem. I picked the range rover up 30/7/25 great service Joe Thank you .

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Recently bought my dream Car and Kenny…

Recently bought my dream Car and Kenny was the first person who dealt with us on viewing. I must say his work ethic and ability to get you the best deal was impressive! From the initial browsing to the purchase totally honest and transparent service. Highly recommend!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, polite and very friendly service from a nice clean dealer. BRETT was very helpful and down to earth, not like most `pushy` salesman.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

A1ortos

Tony was great, there was no hard sell or pushy salesman. He explained everything from start to finish in a calm manner. The whole process was smooth. We would definitely recommend purchasing you next car from them!⭐️⭐️⭐️⭐️⭐️

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish!
Jay was Honest and helpful from the start, making sure everything was perfect for us!
On collection day he even ran me to collect some nappies while we waited from the shop for baby as I had forgotten them! One of a kind experience! Thank you Jay!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Audi SQ7

Well spoken and polite salesman Brett hassle free process gave the best price for my part ex and the cars they sell are top of the range and the best examples of prestige cars very happy and satisfied with the service I’ve received a very happy customer

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Third car from A1 Ortos… never been let down.

This is the third car I’ve bought from A1 Ortos and each time I’ve been made to feel like their best and only customer.

All the team are really helpful. Tony looked after us this time, his knowledge and advice made sure we were matched with the perfect car and a great price.

Getting a reliable and affordable car is one thing, getting first class service and aftercare is the icing on the cake.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID SCAMMERS


****AVOID LIKE THE PLAGUE, THIS DEALERSHIP IS NOT WHAT IT SEEMS**** UPDATE......at the point of purchase, they said they would have to send a V62 TO THE DVLA as they did not have the log book. Surprise of surprises, the DVLA are still to receive this 6 weeks on despite A1Ortos saying they resent as it must be "lost in the post". If you dig in to other reviews you will find a recurring issue here. **Legals pending as consumer rights have been dismissed out of hand. I was sold a jaguar with pre existing faults and have rejected the car under the consumer rights act as per UK law but A1ORTOS refused to comply. They also refuse to supply data under my SARS request which is also non compliance of UK law**

I will be gathering further information about A1 Ortos. Very interested to speak with others who have issues, look me up on socials.(FB)

Neil S

10 July 2025
Unprompted review
Rated 1 out of 5 stars

All seemed good when first thought my…

All seemed good when first bought my car from them, however 4 weeks later and after I already paid them the money difference that was needed to settle the finance on the car I part exchanged with them and it still hasn’t been paid I’m currently paying finance on two cars!! Absolute joke, I’ve bought lots of cars from garages in the past and ever other garage has always paid it straight off, they now have my car in they’re name which I’m paying for and need to get trading standards involved to sort it out

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Well well well...

Well well well...

They've removed my previous review and complained, when nothing was said that wasn't true!

Cars are valued, with damage on, 10-15% above retail book value, lie to your face then shrug and laugh when caught out.

Went to see a car advertised as 'mint', had bodywork damage, rear diffuser damage, damage to the front splitter, they said nothing would be sorted on the car as its "6 years old you expect damage" and wouldnt even take a penny off the list price stating "I knew the price of the car before I turned up so you should be happy with the price". Some small surface scratches maybe but a damaged door, broken rear diffuser, broken front splitter, chips and scratches, needed about a grands worth of work doing before it should even turns up in a showroom! salesman clearly know less than zero about cars, and are exactly that - salesman! was offered 4 grand less for my car in its current condition than WBAC would offer! (I've since sold my car for £4,250 more than this lot offered (sold for £8,000, they offered £3,750), to another garage the week after lol - could have got 10k private easy) lots of paid reviews for this company, its changed owners multiple times and only been in business a few years. Clearly they sell cars to people with issues, who don't know about cars, then don't look after them as the reviews state. Been building cars, buying and selling them longer than this garage has been in business and I can tell you now, avoid this place like the plague. So many red flags its unreal.

If you keep trying to take my reviews down I'll make sure some bulk reviews get put in :) poorly run business, with shady practises should be known to people who are spending their hard earned money on a car and putting trust in a garage run properly, which you clearly aren't.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliantly experience

Absolutely brilliantly experience. Kenny was a star from the start: professional, efficient and extremely knowledgeable and helpful. I would thoroughly recommend. 5 stars!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Was made to feel comfortable at all…

Was made to feel comfortable at all stages of the process. Was a big purchase so didn’t need any additional stresses. Excellent from Joe, Dillon & Brett working as a team to get the job done

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Kenny was really helpful and was not…

Kenny was really helpful and was not pushy at all. Eased us through the purchase of our Q7 and was very patient throughout us making our decision, which we really appreciated.

Fingers crossed this will be one of many purchases from A1 Ortos..

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Second purachase

I have just purchased my second car from A1 AUTOS the quality of the cars and customer service here are unmatched in my opinion. A special thanks to Tony who gave me a great buying experience and very knowledgeable about the cars. No question was too much trouble.

My first car I bought from here lasted me 13 years so I have complete confidence in any purchase I make here as the stock is hand picked and only quality cars are put on show here.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

We were made to feel comfortable as…

We were made to feel comfortable as soon as we arrived. Kenny showed us our new vehicle, which we were delighted with, we offered refreshments whilst we went through the paperwork and details. All in all a great experience.
Would highly recommend and would definitely use the garage again in the future.

31 May 2025
Unprompted review

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