A1ortos Reviews 

283
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and professional team members for guiding them through vehicle purchases in a very smooth manner. Many buyers really appreciate the transparent communication, relaxed sales approach, and fantastic selection of quality cars. People often mention that staff members go above and beyond to ensure every question is thoroughly answered. Though some customers noted frustrating issues with vehicle preparation, minor damages, or incorrect information provided upon arrival, these instances were less common. Reviewers facing these challenges pointed out specific faults that required extra attention before driving away.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting the helpful and professional nature of... See more

Service

People report high satisfaction with the service, highlighting a seamless, professional, and friendly... See more

Product

Consumers find product to be overwhelmingly satisfying, frequently highlighting the fantastic range of... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting smooth transactions and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting staff who explain everything in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

I bought a Mercedes from Brett at A1Ortos back in December and I couldn’t be happier. Brett was friendly, straightforward and genuinely helpful from start to finish. The car has been brilliant and the... See more

Rated 5 out of 5 stars

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in. We travelled from Sunderland and glad we did. A slight imperfection on the leath... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(283)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a Jaguar F Pace

We bought a Jaguar F Pace, using our old car as part exchange, right from the start, salesman Joe Hughes, could not do enough for us, even though he was running late with the previous customer, he made time for us, showing us to the seating area and providing us with drinks, he did everything to make the the whole experience of selling our car and buying the new car and wxplaining how it all worked, as smooth and stress free as possible, making sure we had plenty of time to look over the car and test drive it, without any pressure

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Kenny

Dealt with Kenny. Pulled out all the stops to do a part ex deal on the same day. Would definitely say A1 Ortos are a good company and a pleasure to do business with

27 March 2026
Unprompted review
Rated 5 out of 5 stars

A nice bunch with rather nice stock.

I was after a specific car and had looked at a fair few, these guys had a couple of them in, both specced with my preferred options so I popped down on a Sunday at short notice. They were presented really well, both stood out from anything else I'd seen. One of them was basically a 'just take my money' car, so I asked them to do just that.

The car had up to date FDSH and a reasonable bit of MOT left on it so I was expecting it to be sold like this. They put a fresh MOT on it and two premium tyres, phoning me to make sure I'd be happy with their tyre choice. I was.

The car came with up to date FDSH which would of included a gearbox service for the VW DSG. They did a DSG service and a engine oil and filter service anyway. Just because I'm assuming.

I was dealt with by one person throughout (thanks Tony), making it all feel seamless. My questions were answered honestly with zero sales patter, not that he needed any, the car was 100% as advertised.

I would recommend having a look if they've got what your after in stock.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A1 Ortos - A1 service!

Fantastic company! Really pleased with my new car - stunning and immaculate! The service was second to non and Brett was brilliant - communicating at all points of the sale, keeping me up to date at all times and fitting in with my availability etc. Highly recommend.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Just picked up my Jeep from A1 Autos…

Just picked up my Jeep from A1 Autos and couldn’t be happier.

Brett was fantastic to deal with — extremely organised and had everything sorted before I arrived, which made the whole process smooth and stress-free.

Great service from start to finish. Highly recommend.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, no pushy sales men, very pleased with the car so far, big thank you to Joe who was excellent from start to finish. Would definitely recommend and buy a car from A1ortos again.

18 February 2026
Unprompted review

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