A-List Lace Hair Reviews 

170
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers frequently mention that the expert staff are exceptionally welcoming, professional, and attentive during every visit, making everyone feel truly valued and special. Consumers also love the natural look and high quality of the human hair wigs, which feel extremely comfortable, style beautifully, and stay fresh for a long time. Some reviewers were not happy with the product durability, noting that certain pieces experienced unexpected shedding, thinning, or quality issues over time. A few other people also felt that fitting, sizing, and overall service consistency did not always meet their initial expectations.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the amazing hair quality, soft texture,... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is consistently friendly, welcoming, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional staff and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair is amazing and... See more

User experience

Clients share positive opinions on user experience, describing it as amazing and enjoyable from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... See more

Company replied

Rated 5 out of 5 stars

I arrived late because of train delays also travelling from Essex is not an easy journey, but A-List Lace Hair consultant Asher was so welcoming and understanding and made me feel so comfortable bec... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the salon, I was made to feel comfortable by all the stylists. I had my wig styled by Giselle and the hair that I left with was the best that I have ever had styled. The... See more

Company replied

Rated 5 out of 5 stars

Love this place and would highly recommend it! The lace wig I brought is fantastic - great quality and looks very natural. The best wig I have ever had! The service is great - really professiona... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

170 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(170)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Please stay away from these money grabbing amateurs!

This was the worst experience I have had and a valuable lesson in seeing how many salons are on the take with lace wigs! First they lied and said the card machine was not working and wanted cash, I later found that they do this to most customers and I can see clearly in the run up to xmas they need cash and as much as they can for dodgy reasons. I the jasmay wig fitted by somebody who had no knowledge of fitting a wig ( a child could do better!) and I paid 50 for this waste of time! the wig looked very wiggy and if I hadn't had adjusted it most of my forehead would be gone ( really????). No styling just PLONKING on your head for 50.00. It is clear these are a bunch of amateurs just PLONKING wigs on heads! The wig is too small and baggy at the back and is NOT GLUELESS! as they claim! I am lucky that I will go and get a proper wig fitted from a brilliant salon in Elephant and castle ( google it!) which is worlds away from this rubbish!!! I do think of woman that may not be able to do this and are stuck with that SH T on their head! Think carefully before going as the photos are nothing like the wigs!! Also what reputable company does not have a cash machine??? I won't even donate this wig as its sooo bad, its the bin!!!
Samantha

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Massively overpriced poorly fitting wig. Scam

If you found A-List Hair on Instagram, please do not be fooled by it. I would of been better off blind buying a wig on the internet. The wigs are MASSIVELY overpriced. Do not waste your money. I had to part with £500 for a wig I wore one time. It does not fit well on the head at all. And full lace wig is actually 360. Stay away from this company. Also they make sure that you pay cash. No business does that! I would give zero stars if it wasn’t for their employee Asher who is a good customer service rep. Also, the stylist are mediocre. Not A list at all. You’ve been warned.

10 August 2022
Unprompted review
Rated 1 out of 5 stars

I wouldn’t even give this company a…

I wouldn’t even give this company a star they have robbed me of nearly £400 and kept the wig and blocked me I have taken them to the small claims court and I warn anyone else to not use this company the hair is completely faulty and unusable and they made me pay in cash so they wouldn’t refund or exchange

31 July 2022
Unprompted review
Rated 1 out of 5 stars

Do not recommend

The worst customer service experience I've ever had. The wig is unfortunately not glueless as they advertise.

15 January 2022
Unprompted review
Rated 1 out of 5 stars

Bad hair, bad service and wrong hair delivered! AVOID

This hair company has to be one of the biggest scams I know they advertised to so many people or doing their hair yet still have the worst customer service they sent me the wrong length hair and told me I need to pay to send it back after I showed them visual (photo) proof next to a measuring tape.

Then after getting the hair the hair became matted and shedded a lot!

Avoid at all costs

26 October 2021
Unprompted review
Rated 1 out of 5 stars

NEVER BUY A WIG FROM THIS COMPANY!!

Buy a wig from this horrible company at your own risk! I bought a wig from a-listlacehair.com and it is NOTHING like the videos or photos! It is No way worth $433. It sheds every time I touch it! It is extremely dry and brittle with flyaways everywhere. It is bald in the front from overplucking and some spots are over-bleached. The hair doesn't hold a curl and it is not 14 inches nor 180 density. I have LUVME Hair, Afsister and $150 Amazon wigs that are better than this monstrosity and I don't even buy wigs from those companies anymore. They will NEVER get another penny from me nor anybody that I know. They are supposed to be black-owned but they are overcharging for the same crap that Asian companies send to black women. I sent them pics of the wig and the HORRIBLE customer service person called me a liar!!! Read what she wrote below:
"Please note this is not how our lace units are, there are ever so slightly bleached, we did not ship your unit with the lace like this. Those knots look like they have been bleached further which we did not do as you did not request for this."

How dare she accuse me of lying when I didn't even ask them for a refund. Buy at your own risk!

20 August 2021
Unprompted review

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