Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
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Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Easy to find the product I wanted on the website. Quick and easy to check stock, order, and pay for the bike work stand I needed. Easy to select click n collect and the order was ready to pick up very... See more
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australia
- (02) 6210 9729
4.7
Excellent
107 reviews
Hasn’t replied to negative reviews
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Perfect Customer Service
Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
20 April 2024
Unprompted review
Taking a stand
Easy to find the product I wanted on the website. Quick and easy to check stock, order, and pay for the bike work stand I needed. Easy to select click n collect and the order was ready to pick up very quickly. Easy to park near the store and pick up my stand from the friendly guy at Mitchell. A very satisfying process overall ;-D
13 July 2023
My special order arrived a lot quicker…
My special order arrived a lot quicker then expected. I did a click and collect, the gentleman was cheerful and helpful.
14 June 2023
Reply from 99 Bikes - Mitchell
Thank you for the review Amanda!
We are glad your order came quickly!
Enjoy!
Bike was made quickly available for…
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
14 December 2022
The panniers did not fit my carrier
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
29 October 2022
Great bikes
Great bikes, litter disappointing we waited over a week for delivery ex qld, when our local store had stock
10 September 2022
Reply from 99 Bikes - Mitchell
Hi Robert,
Thanks for the kind words! See you soon. Happy riding!
Reply from 99 Bikes - Mitchell
Thanks Mark,
Come see us again soon!
Happy riding!
Staff at 99 Bikes Mitchell are helpful…
Staff at 99 Bikes Mitchell are helpful and considerate and go out of their way to help with the parts and components that you need.
11 July 2022
Reply from 99 Bikes - Mitchell
Thanks Alex,
I'm so glad the team were able to help out and provide great customer service.
We can't wait to see you in store again soon!
Happy riding!
Great to have workshop staff chat about…
Great to have workshop staff chat about any concerns prior to servicing the bike and perform an initial assessment and estimate of costs. Work performed in time for me to collect before doing the afternoon school run. Thanks.
5 June 2022
Reply from 99 Bikes - Mitchell
Thanks so much for the amazing review! Glad to hear we were able to service your bike quickly :)
Great service from the Michell Store
My recent purchase of a Envy Colt S5 scooter for my grandson’s birthday was a result of great advice from a sales person at the Michell Store who helped me choose a suitable model. Delivery was extra quick and my grandson is delighted with his scooter. Many thanks!
11 February 2022
99 Bikes are great to deal with
99 Bikes are great to deal with. Nicely laid out website, good range of accessories. I needed tubes and had no problems getting them. The staff were super helpful when I phoned to arrange for a third party to collect my items.
9 February 2022
Fantastic service and a very smooth…
Fantastic service and a very smooth interstate transaction
12 January 2022
Best bike store in Canberra
Staff are very friendly and helpful, making quick work of any problem I've had with my bike. Nick especially was fast in fixing my full suspension of which I am very greatful.
11 January 2022
Unprompted review
Great click and collect!
6 January 2022
Good product and price
Good product and price, excellent service. Staff went out of their way to help when alternative pickup arrangements were needed
23 December 2021
Seamless transaction
Seamless transaction, as ordered online. No hassles on click and collect.
23 December 2021
The staff are friendly and knowledgeable...
The staff are really knowledgeable and friendly.
Understood my requirements and guided me to make the right choices without trying to upsell me.
Will always go back to 99 because of the excellent customer experience I receive everytime I'm there!
26 November 2021
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