The delivery of the pull-up bar was prompt. Lacking was information beforehand on the necessity to have a strong wall at least 8cm thick to screw into and, for the uninitiated, how to install the atta... See more
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Our 6 year old grandson was delighted with his football net. He thought it was his favourite present. We added a football from elsewhere. Quick delivery, easy to set up, lightweight to move aroun... See more
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I messed up my order, I contacted them and they were super helpful got it all sorted straight away and I'm really pleased with what arrived I'll definitely order more in the future.
Thank you very much my exercise bicycle arrived in prefect shape. However I was at home when the delivery arrived but I didn't hear them knocking on the door.If they ring in advance it would be easy... See more
Company replied
Company details
Written by the company
Welcome to 925Health, where we bring you world-class fitness solutions with unparalleled quality and convenience. Our carefully curated selection of premium gym and fitness equipment features products from the UK’s leading brands, all backed by an industry-leading warranty to ensure exceptional performance and durability. With our commitment to fast and reliable service, we offer same-day dispatch on a wide range of items and next-day delivery, so you can upgrade your fitness space without delay. For those looking to create bespoke fitness environments, we provide free quotes for home and commercial gym installations, no matter the size or scale. Whether you're building a personal gym or outfitting a full-scale fitness facility, our team is here to help you bring your vision to life.
Contact info
925Health LTD, 61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 02039108345
- customersupport@925health.com
- 925health.com
4.3
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Really great customer service
I messed up my order, I contacted them and they were super helpful got it all sorted straight away and I'm really pleased with what arrived I'll definitely order more in the future.
12 September 2025
Unprompted review
Gymgear console upgrade…
Purchased the gymgear console upgrade for the gym gear xt3 power sled v2. Price was good and delivery was swift. Easy to install and use with Bluetooth and ant+ connection capabilities.
29 May 2025
Purchased 2 Attack Fitness M1 Spin…
Purchased 2 Attack Fitness M1 Spin Bikes, an Origin Squat Rack and Gym Gear Rowing Machine for our office gym. The service from Josh was incredible throughout, and the products arrived next day. Highly recommend these guys for fitness.
27 May 2025
Unprompted review
Arrived a week late
Ordered an exercise bike that my wife wanted for her birthday paid for nxt day delivery it never arrived so I phoned them they apologised and refunded the money for nxt day delivery and said its on its way after a week and a couple of emails in which one I got a response of DON'T WORRY YOU WILL GET IT after I told them I what i want for there customer service is disgusting
10 May 2025
Reply from 925health
Hi Paul,
Thank you for your honest feedback — we’ve read your Trustpilot review and want to sincerely apologise for the experience you and your wife had with your recent order.
We fully understand how important it was for the exercise bike to arrive on time, especially as it was intended as a birthday gift. Unfortunately, the delay was caused by an issue with the courier, which was outside of our usual standards. That said, we take full ownership. Once we identified the problem, we spoke directly with the courier to ensure the item was located and delivered.
We also refunded the next day delivery charge promptly. However, we completely recognise that the communication from our side — particularly the message that said “Don’t worry, you will get it” — came across as dismissive. That’s not acceptable, and we’re truly sorry for the frustration this caused.
Please rest assured this was a one-off incident. We’ve since corrected the issue on our end and put measures in place to ensure this doesn’t happen again.
We value all feedback, especially when it highlights where we need to improve. If there’s anything else we can do to put this right, please don’t hesitate to let us know.
Kind regards,
Josh Bennet
925Health Customer Support
Ordered a homcom treadmill from them…
Ordered a homcom treadmill from them and really happy with how it's turned out. It's a nice addition to my house and will be an easy way to ensure I get my steps in whilst I'm working from home, would highly recommend!
3 May 2025
Unprompted review
Reply from 925health
Hi Ben,
Thank you so much for your kind review! We're thrilled to hear that you're enjoying your new HOMCOM treadmill — it sounds like the perfect addition to your home, especially for staying active while working remotely.
We really appreciate your recommendation, and if you ever need anything else or have any questions down the line, we’re always here to help.
Wishing you many productive (and well-stepped!) days ahead!
Best regards,
The 925Health Team
Brilliant services I had a problem with…
Brilliant services I had a problem with my order they sorted it out very quickly would definitely recommend this company
31 March 2025
Reply from 925health
Dear Julia,
Thank you so much for taking the time to share your feedback — we’re truly grateful. We're delighted to hear that your experience with 925Health met your expectations, and it means a great deal to us to have earned your trust.
If there's ever anything we can do for you in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Warm regards,
The 925Health Team
Josh is Simply the Best!
I have wanted a power sled for quite some time after researching the different types I opted for the XT3 V2 Plus wheeled multi-sled. It was time to choose the retailer and 925Health looked like a great choice.
My first step was to type in the chat and Josh was fast in responding, we chatted at length as I asked every question possible to be sure I was investing in the right product, and he was so helpful, professional and really patient even researching the finer details on my behalf - he was brilliant!
I placed my order for 3 items which was a little tricky but with support was accepted and then it was time for delivery. I missed my first delivery but Josh arranged (at no extra cost) a second next day delivery and my items arrived in great condition.
I will purchase from 925Health again, I do not feel like “just another customer“ instead I am a valued customer and they have demonstrated it’s important to them that I have a positive shopping experience - I highly recommend this company and I am so pleased I found them!
12 March 2025
Reply from 925health
Dear Shanice,
Thank you so much for your incredibly thoughtful and detailed review — it truly means the world to us. We’re so pleased to hear that your experience with 925Health, and with Josh in particular, left such a strong impression.
Supporting our customers with honesty, clarity and genuine care is at the heart of everything we do. We're especially glad you found the XT3 V2 Plus multi-sled that suits your goals and that Josh could assist every step of the way — from questions to delivery and beyond.
It’s customers like you who make what we do so rewarding. You are most certainly not “just another customer” — you’re part of the 925Health community, and we’re honoured to have earned your trust. We look forward to supporting you again whenever you need us.
With sincere thanks,
The 925Health Team
Thank you very much my exercise bicycle…
Thank you very much my exercise bicycle arrived in prefect shape.
However I was at home when the delivery arrived but I didn't hear them knocking on the door.If they ring in advance it would be easy.However that didn't happen. Please ring before hand that would be much better. Thank you.So ring by mobile.
6 February 2025
Reply from 925health
Dear Terence,
Thank you so much for your kind message — we’re delighted to hear your exercise bike arrived safely and in perfect condition!
We really appreciate your feedback regarding the delivery experience. We're sorry to hear that you weren’t alerted when the courier arrived, and we completely understand how frustrating that can be. While courier services operate independently, we’ll be sure to pass on your request to ring in advance and include your mobile number where possible to help ensure a smoother delivery experience in future.
If there's anything else we can assist you with, please don't hesitate to reach out — and thank you again for choosing 925Health!
Warm regards,
The 925Health Team
Purchased some gym equipment
Purchased some gym equipment from here to replace old ones, quality was excellent and customer service and delivery was just as good 👌🏼. Highly recommend this company
3 January 2025
Unprompted review
Reply from 925health
Hi Ian,
We are super pleased to hear that you had a positive experience replacing your old equipment with us. Our customer support team is always on hand to answer all your questions. We hope to see you again soon.
Kind regards,
925Health Customer Support Division
Bought some dumbbells the quality was…
Bought some dumbbells the quality was very good and the service was very quick
18 January 2025
Unprompted review
Reply from 925health
Hi Abbey,
We always love to hear positive feedback from our customers! We hope you enjoy your new dumbbells and come back for more!
Kind regards,
925Health Customer Support Division
Great delivery time, great quality products at a great price! Very Satisfied and will be back!
I ordered the GymGear Hurricane Airbike, which was delivered in 2 days. The bike itself is the best Airbike I have ever used—I am mega chuffed. The customer service was exceptional throughout the process. I highly recommend this company to all.
2 January 2025
Unprompted review
Reply from 925health
Hi Amandeep,
We are mega chuffed that you love the Gym Gear Hurricane Airbike! It's indeed a popular model and all our customers have loved it. Thank you for the positive feedback! We hope to see you again very soon.
Kind regards,
925Health Customer Support Division
Immaculate quality
Ordered the Gym Gear AC4000 treadmill… Delivery time was rapid.
As for the treadmill it’s exactly what I need, fantastic quality and will likely order a few more based on this.
10 January 2025
Unprompted review
Reply from 925health
Hi Max,
This is excellent news! We hope you are enjoying your new treadmill and we are here 7 days a week if you have any questions or require more equipment from us! Thank you.
Kind regards,
925Health Customer Support Division
Great experience dealing with this…
Great experience dealing with this company. I purchased the Origin Half Squat Rack Set and Attack Fitness Spin bike from them. Arrived in 3 days and in perfect condition! They did offer to assemble but we did it ourselves. The end result is just what we wanted! Will be back for more!
2 January 2025
Unprompted review
Reply from 925health
Hi Hannah,
Thank you so much for your review for us. We strive to provide our customers with the best fitness products and services in the UK and we hope we managed to deliver this experience for you. We hope to see you again soon. Thank you!
Kind regards,
925Health Customer Support Division
Got the Origin Fitness Treadmill from…
Got the Origin Fitness Treadmill from here - excellent product and first class service. Also got them to install it at a discounted rate! 100% recommend!
1 January 2025
Unprompted review
Reply from 925health
Hi Prince,
Thank you so much for your review, we do hope you are enjoying your Origin Fitness Treadmill as it's one of our top brands! We are also glad to hear that our installation team was able to give you a discounted rate. We do hope to see you again very soon.
Kind regards,
925Health Customer Support Division
Simply excellent
Excellent products and excellent service - Have ordered from 925 Health a number of times to help me slowly build a home gym.
18 April 2024
Unprompted review
Reply from 925health
Dear Karan,
Thank you for your fantastic review! Your satisfaction is our priority, and we’re proud to have provided you with high-quality fitness equipment and seamless service!
Kind regards,
925Health Customer Support Division
Amazing products
I have ordered from 925 health many times over the past few years and the products have been the highest of quality.
10 April 2024
Unprompted review
Reply from 925health
Dear Pavan,
Your words inspire us to keep delivering excellence! We’re thrilled that our gym equipment and service exceeded your expectations. Thank you for your trust
Kind regards,
925Health Customer Support Division
Ordered a football goal from them
Ordered a football goal from them. Arrived on time and easy to assemble. Happy with the service provided. Would recommend again.
21 February 2024
Unprompted review
Reply from 925health
Dear James,
We’re thrilled to receive your 5-star review! Quality and service are our top priorities, and we’re so pleased to have provided you with an exceptional experience with your football goal order.
Kind regards,
925Health Customer Support Division
Great experience from start to finish
Purchased a few items from 925Health for my home gym. Everything came neatly packed and within a couple of days! Quality is fine and overall happy with the service from start to finish.
13 March 2024
Unprompted review
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