900.care Reviews 

7,560
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This company is incredible! I am a loyal customer since a few years. Once I had products of a subscription delivered to an old address because I forgot to change my address after moving. They said,... See more

Company replied

Rated 1 out of 5 stars

ATTENTION ARNAQUE FORCING DE VENTE APRES L ENVOI DU TESTE DOMMAGE Cb prélevé de 80€ sans ma demande , ni accord

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with this brand. The products are excellent and consistently deliver great results, and the whole ordering process is simple and smooth. What really stands out is the... See more

Company replied

Rated 5 out of 5 stars

What I like about 900.care is their commitment to their values and mission. It is reflected in the products their develop and also the culture they live for customer service. When I've had some... See more

Company replied

Company details

  1. Skin Care Products Vending Machine

Written by the company

900.care est la marque de produits d'hygiène-beauté rechargeables sains, efficaces, colorés et made in France


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(7,560)

1,729 reviews in the last 12 months

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Rated 5 out of 5 stars

900.car good service and effective alternative

900.care provides a good service and help me to find a effective and concrete way to express my concern and commitment for the care of our Common Home by reducing the use and waste of plastic bottles.
The products are a clear alternative for the production and distribution of bodycare stuff that care and protect the environment

2 June 2025
Unprompted review
900.care logo

Reply from 900.care

Hello Diego 🌞

Thank you for your beautiful and inspiring message!

Creating effective, planet-friendly alternatives is exactly why we started this journey, and knowing it resonates with people like you is incredibly rewarding 🩷

Joyeuse journée 🌞

Rated 5 out of 5 stars

Great Customer Service

Fast answer, polite customer care and rapid resolution of the problem related to shipping issue. I coudn't excpect more.

17 May 2025
Unprompted review
900.care logo

Reply from 900.care

Hi Fabiana 🌞
Thank you so much !
Speed, kindness, and real solutions — that’s our recipe when things don’t go as planned ✨
We’re thrilled to know you felt it !
Have a wonderful day 🌞

Rated 5 out of 5 stars

Great products, and great mission!

I'm currently using the hand mousse and the shower gel, I must say that I'm totally satisfied with these products. The texture is great, very gentle on skin, plus it smell so good!
The subscription model is great, you can change it at any time according to your needs of stock. Few days before they ship the restock they text you to inform you about it, and its very clever, so that you can remember it and maybe postpone it if you don't need restock at that moment. In fact, they are very conscious about shipment impacts on the environment, and they try to unify all your restock in one shipping, to reduce the impact. I've been using these products for 6 months now, and i'm in love. I really recommend to give it a try, once you start, you cannot stop!!

6 May 2025
Unprompted review
900.care logo

Reply from 900.care

Hello Francesca 🌞
Thank you so much for this amazing feedback 😍
We’re thrilled to hear that you’re loving the hand mousse and shower gel, and that you appreciate our subscription model.
It’s great to know that our efforts to reduce shipping impacts resonate with you.
Your satisfaction means a lot to us, and we’re so happy you’ve been enjoying our products for the past six months.
Thank you for recommending us, and we’re excited to continue being part of your daily routine !
Happy day 🌞

Rated 1 out of 5 stars

Products are average (tried all of…

Products are average (tried all of them).
Containers are cheap

And above all, the whole subscription thing is a disaster. Takes 10 min to find how to unsubscribe.

29 April 2025
Unprompted review
900.care logo

Reply from 900.care

Hi Nizar 🌞
Thank you for your feedback.
We're sorry to hear that your experience didn’t meet your expectations.
Our goal is to offer practical and eco-friendly products, and we take your comments seriously 🙏
Regarding the subscription: you can unsubscribe at any time from your customer account, and we send reminders before each order to give you time to make changes.
That said, if the process wasn’t clear, we’ll work on improving it.
Feel free to contact us at hello@900.care, we’re here to help.
Have a nice day 🌞

Rated 5 out of 5 stars

Fantastic product

Fantastic product, great scent,works really well and eco friendly. Been using for a few months and very impressed.

25 April 2025
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞
Very grateful to see that everything is going well during your experience with us 😍
Thank you so much it motivates us a lot!
Have a wonderful day 🌞

Rated 5 out of 5 stars

I can recommend 900.care to everyone.

I've been using the products for over a year now and am truly satisfied with the quality of the shampoo and the shower gel. I recently had a delivery issue, and they helped me quickly and easily within a few hours. I can recommend 900.care to everyone.

12 April 2025
Unprompted review
900.care logo

Reply from 900.care

Hi Stefan 🌞
Thank you so much for your kind words and for your loyalty over the past year, it means a lot to us 🩷
We're so happy to hear that you're enjoying the shampoo and shower gel, and that our team was able to assist you quickly when you had a delivery issue. Your satisfaction is our priority, and it’s great to know that you feel confident recommending 900.care to others.
Thanks again for your trust !
Have a wonderful day 🌞

Rated 5 out of 5 stars

Love there deodorants

Love there deodorants, both stick and roll-on. Had a minor problem with an order, but the support team solved it in under 30 minutes! Couldn’t have had a better experience

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Good products

Good products, I've been using the shower soap, toothpaste, roller stick

Be prepared that everything is written in french, so you have to translate :D

9 January 2025
Unprompted review
900.care logo

Reply from 900.care

Hello Dany 🌞
Thank you very much for your positive and rather funny comment 🤩
We're sorry you're receiving emails in French, it's not normal 🙏
You can write to our lovely little customer service team to change this via the following address: hello@900.care 🌸
Happy day 🌞

Rated 1 out of 5 stars

Not so transparent

Despite the product's philosophy is very interesting, the purchase process seems to me not enough transparent.

I'm a tech-industry professional, but I didn't realize that I was going to subscribe to recurring payments.

When I log-into my account trying to stop my subscription a spent minutes trying to figure out how to do it, then I opted to cancel the subscription by accessing to my PayPal account.

What a shame, It could have been a good purchase experience.

10 December 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Dimitri 🌞
We're sorry the information wasn't clear enough 😣
However, it's clearly stated on several occasions that we operate by subscription, with a specific page dealing with it and which you must go through 🙂
You could suspend them or unsubscribe if you no longer wished to receive them 🙂
In addition, we sent you an email two days before the order was launched to warn you 💌
Have a nice day 🌞

Rated 5 out of 5 stars

So friendly !

Extremely rapid and helpful response any time that I have contacted this company.
Definitely I am not treated like “ just another customer “
I can’t recommend highly enough !

30 October 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Helen 🌞

We're so glad your chat with customer service went well ✨
We love that you feel unique 👌
Make your bathroom lather well 🛀

Happy day 🌞

Rated 5 out of 5 stars

Lovable

I loved the products and the sustainability behind the idea. I think that the possibility to subscript and have the products directly at home when planned is great and really useful.

30 October 2024
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞

We're really pleased that you like the products, their eco-friendly aspect and the flexibility of the subscription! 😍
Make your bathroom foam 🛀

Happy day 🌞

Rated 1 out of 5 stars

Email harassments and forcing to continue the subscription

I ordered a trial kit and I received a box with the solid bars and the bottles. There is zero indication on the bottle or in the box about what goes in where, it's all very complicated and overwhelming. Then I got harassed with multiple emails every day. And they kept trying to get my money out of my account to pay for a very expensive second order. I told them I couldn't afford it and I still hadn't a time to figure out which product goes in which bottle.
Now I did the mix and I'm trying the product. They are average, I'm not really convince by them but at the same time I'm not sure I am shampooing myself with shampoo in all that confusion...

The suspended my subscription not because I asked but because I didn't have enough funds to cover for it.

I tried to go on their website to leave a review but clients can't put reviews on their website so you know it's fishy!

Reply to their reply: no there wasn't any booklet in the box with explanations in the delivery box just the products and unnamed box and matching the bottles with the products in just a guessing game!

Once I stated via emails that I still didn't have time to try the products because the first step was too puzzling I should get explanations and not continue to receive emails about changing my card details!

Yes it does say it is a subscription but no the price of the 4 months total subscription is never stated because in my calculations 17*4 is never equal over 80!! That is kept obscure and when contacted directly the company should be able to suspend the subscription and resolve the problem instead of continuing to ask for payment!

The one I am sure I know what it is is the toothpaste and I would not recommend it!

1 September 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Claire 🌞

The instructions are on each product box, you also receive a booklet with all the instructions for each of the products 📕

It's made clear several times that we operate by subscription, and there's a specific page about it that you have to go through 🙂
The price of refills is also announced several times on the site, during the trial kit creation process, and before payment 😊
The price is the same as the trial kit, but you receive 4 months' worth of products, so the price is multiplied by 4 😉

From your account, in the "subscriptions" section, you could change the quantities, date and frequency of product delivery 😊
You could also suspend or unsubscribe from them if you no longer wished to receive them 🙂

After a certain number of collection attempts, our software considers that you no longer wish to receive products, and unsubscribes you ❌

If you don't wish to receive our newsletter, simply unsubscribe via a button at the bottom of each one 💌

To leave a review, we send you a dedicated email, which is then posted on our site.

Have a nice day 🌞

Rated 5 out of 5 stars

great products

great products with a happy and really helpful customer service ! i recommend it 100% !!

17 September 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Maëlle 🌞

We're really pleased you like our products 😍
900 thanks for your kind feedback!

Happy day 🌞

Rated 5 out of 5 stars

100% reliable

Do not hesitate to trust 900.care and their unbelievable products.
More than a single eco-friendly product !
This is a huge concept which need to be supported !

11 August 2024
Unprompted review
Rated 5 out of 5 stars

content content

1 July 2024
Unprompted review
900.care logo

Reply from 900.care

Bonjour 🌞

C'est nous les plus heureux de vous savoir content 🥰

900 mercis pour votre retour !

Belle journée 🌞

Rated 5 out of 5 stars

Smart products

Smart products, effective, personal and friendly communication. Probably a way of doing business with respect for the customer and the environment. I recommend this business philosophy. Well done !

12 June 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Olivier 🌞

We're so glad you like the products and the concept! 😍
Give your bathroom a good lather 🛀

Happy day 🌞

Rated 5 out of 5 stars

Great product and customer service

I made a mistake while placing my order. I contacted the customer service.
Mathilde was quick, precise and efficient in solving the issue!
Would recommend!
Plus the products are great and I love having them delivered! Easy to stock and keep nearby when you need them!

5 June 2024
Unprompted review
Rated 1 out of 5 stars

it's a scam, no rules for consumers respected

You can't cancel the subscription. They put all kinds of obstacles, the registration, which doesn't go well, then they offer you another free product but it's not free and it's a new subscription, which you can't cancel without receiving the first kit, you can't even reduce the quantity or delete the payment method. It often gives error codes to prevent you from canceling. I think it's against every rule for consumers. A real scam.

4 June 2024
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞

We're sorry that the information wasn't clear enough 😣
However, it is clearly stated several times that we operate by subscription, with a specific page addressing this and through which you must go 🙂
The price of refills is also announced several times on the site, during the trial kit creation process, and before payment 😊
The price is the same as the trial kit, but you receive 4 months' worth of products, so the price is multiplied by 4 😉

What's more, you can unsubscribe at any time, free of charge, from your account, so you no longer receive the products if you don't like them 🤗

Have a nice day 🌞

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