8x8 Reviews 

Quick and efficient, kind support.

I cannot talk to anyone to help me with problems I have.

This company is the worst to work with or use. would not recommend

Quickly isolated the problem and provided a clear sop after he completed back end adjustments.

Call quality is okay. Cuts in and out alot. I had a question and reached to the Rep Rose who signed us up and was told she couldn't help and would have someone return my call but didn't hear back from anyone. I'm guessing there is a better VOIP provider out there.

Hard to get hold of the sales Reps, They Push you to 3 yrs contract.
Hard to communicate with them
System has Glitches here and there.

Without fail, 8x8 has been able to satisfy my needs, and find the solutions to my issues, should some arrive.

I have been an 8x8 customer for years. Unfortunately what used to be great support and customer service has dramatically declined. You can't get anyone on the phone and emails are ignored. It is absolutely unacceptable. Try canceling your services? Ha good luck.

very unprofessional behavior from your account team, i have created account on 23 Jan i have paid as per quotation amount & got an email on 24 Jan mentioning that they have suspend my account for no reason, even i have asked many times to just tell me why my account is suspended but unfortunately they haven't give any response, i believe this is scam to get customers card details. NOT RECOMMENDED TO ANYONE

I didn't have any experiance with phone system when the company I worked for wanted to move to 8x8 to save money. The staff at 8x8 assisted me with everything and we didn't have a second of down time and that's important because or phones save lives.

The rep knew what she was doing and was able to make suggestions for our set up.

EASY TO USE AND NAVIGATE CLIENTS & EMPLOYEE CONTACT

The tech that I spoke with resolved my issue and they were patient with me while walking me through process

The gentleman that helped me was great he explained to me what exactly to do to solve my problem, he even called back days later to confirm that all was good

Service was not excellent. It always took many tries to troubleshoot any issues, and we were rarely confident with the outcomes.

We’ve been loyal 8x8 customers for many years, and while things started off great, their service and support have significantly declined over time. In the beginning, you could easily get someone on the phone who was knowledgeable and eager to help. Sadly, that’s no longer the case.

The biggest frustration came when we decided to cancel and move on. Instead of a smooth transition, they hit us with a $1,600 bill, claiming it was for the remaining 10 months of a contract we don’t recall ever agreeing to. It feels like they buried this supposed "contract" in the fine print somewhere. As far as we’re concerned, we’ve more than fulfilled any obligations during our years as customers.

This has been an incredibly frustrating experience, and we wouldn’t recommend 8x8 to anyone. Their current practices feel less about customer service and more about trapping businesses with surprise fees when they try to leave.

Matthew Black is an asset to 8x8, he is such a wonderful sales executive and does not force you to take services that you will not require. I have had a great experience with 8x8.

The technical support department reach out to you within minutes of raising a ticket and are there to make sure that everything is working ok for you round the clock.

I don't remember this particular experience but the service I receive is always exemplary.

I appreciated the support via the chat in solving a technical issue with our phone system.