Once again 888 poker scammed me I reversed the money I won because I was Orwell 250 but started playing slots won more cashed out 421.00 I screen shotted there verification saying it will send but a h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fraud/bent/pure scum. Waiting since July for withdrawals, even though they have continued to take deposits off me. They state that my card is expired. Of course it is expired thats why you have bee... See more
Company replied
Disgraceful service - Funds withheld and no real supportReview: I am forced to write this review because 888 has frozen my account and is withholding my funds without any valid reason. Their customer... See more
Company replied
Used to use this site all the time and had no issues. Recently made 2 withdrawals at the end of June and start of July and still haven’t received over £100 of withdrawals. Messaged the ai bot every we... See more
Company replied
You should know
1.3
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Absolutely dreadful business
Absolutely dreadful business. Worst ever.
Someone created a fake account using my details.
They promised to investigate, never heard back from them. Now this fraudster done similar on a different app and I started an identity theft report with the police.
Asked their support to contribute evidence. What do you know, they closed my real account and now I can't even use their "chat".
Absolutely diabolical.
20 May 2025
Unprompted review
Reply from 888poker
Hi there,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
Account security and the protection of personal information are of the utmost importance to us. If someone has fraudulently used your identity to create an account, we take this matter extremely seriously and work in full cooperation with the relevant authorities during any investigation.
While we can’t discuss specific account actions in public, we’d like to assist you further and clarify the situation. If your access to the live chat is restricted, we kindly ask that you contact us through the support form available on our website under the Help section. Please include any relevant police report references or documentation you’ve submitted, and our dedicated team will prioritise your case.
We understand how frustrating this must be and are here to help in every way we can.
Kind regards,
888poker Team
Avoid using this “poker room”
Avoid using this “poker room”, if you can call it that way! Worst site ever.
Don’t invest any money into this site, as it is absolute scam.
Should be taken down long time ago.
I have loads of pictures about the scam that is happening there. Would add them here, if possible.
Not Recommended to anyone!
Better choose any other Poker room like GG, PartyPoker, Pokerstars etc.
15 May 2025
Unprompted review
Reply from 888poker
Dear Janis,
Thank you for reaching out and sharing your concerns.
We're truly sorry to hear that you've had a negative experience. At 888poker, we take all feedback seriously and are committed to providing a fair, secure, and enjoyable environment for all our players. Please rest assured that game integrity is a top priority for us, and we continuously monitor gameplay using advanced tools and a dedicated team to uphold these standards.
If you believe you’ve encountered any irregularities or have specific evidence you'd like us to review, we encourage you to contact our Support Team directly and provide the relevant details. This will allow us to investigate further and take appropriate action if necessary.
To get in touch, please log in to your account, go to the Cashier, and click on Help? to reach our team. Alternatively, documents or screenshots can be securely submitted via www.safe-cashier.com.
We appreciate the time you’ve taken to bring this to our attention and would be happy to look into your case further.
Kind regards,
888poker Support
Account disabled but funds not…
Account disabled but funds not returned.
There is no help page, the link brings a blank page every time!
No response from numerous emails!
I finally got a response from someone on Reddit, who without confirming who they are, want me to disclose personal information/ security answers over a social media platform!
I don’t want the account anymore for security risks but they cannot send the money back to the account it was deposited from.
That is absolutely disgusting!
12 days my account has been closed and no funds returned. No contact made. And no way of me contacting 888 because my account is closed.
I have screen shots of your representative asking for private information on social media platforms and still no money returned.
WHEN WULL MY MONEY BE IN MY ACCOUNT?
It takes seconds to top up but not so quick sending it back
12 May 2025
Unprompted review
Reply from 888poker
Hi Michael,
We're sorry to hear about your experience and understand your frustration.
Please do not share personal or security information on Reddit or any unofficial platform. For your safety, all communication should go through our secure support channels.
If your account is closed and funds remain, we aim to return them to the original payment method. If that’s not possible, we’ll arrange an alternative—only through verified support.
To resolve this, you can contact us by following this path: Cashier -> Help?.
Best Regards,
888 Casino Team
All I can say is shocking never seen…
All I can say is shocking never seen any thing like this yiu must have people playing in every tournament they never loose and I beg people don’t be fools and go on this sight it’s so rigged unbelievable
3 May 2025
Unprompted review
Reply from 888poker
Hi Jalal Hajabrahim,
We’re sorry to hear you feel this way. Please be assured that all our games and tournaments operate under strict regulatory oversight and are powered by certified Random Number Generators (RNGs) to ensure fairness for all players.
We understand how frustrating the game can feel at times, especially during tough runs, but we take all concerns seriously. If you’d like us to look into a specific issue or experience, you're more than welcome to contact us directly—we’re here to help.
You can reach our support team at: help.888.com/hc/en-gb/articles/20392049031837-Contacting-Us
Thank you for your feedback.
Kind regards,
888poker Customer Support
I created an account on 17.4.2025
I created an account and after depositing 50 usd / 46,13 euros my account got suspended. They have not refunded any money back.
And because my account is suspended I cannot contact their support because it required you to be logged in. I have tried emailing their support with no answers what so ever.
edit: I made a support ticket at their website giving my email and other details, have not received answers.
Edit: now it is first of may and since 2 weeks of trying to contact 888poker regarding this issue. They are not answering or taking any responsibility on this matter. Feeling like a victim of a fraud / criminal activity. 888poker is not trustworthy and scammed me.
17 April 2025
Unprompted review
Reply from 888poker
Hi Tj,
Thank you for reaching out.
We understand how frustrating it must be to have your account suspended shortly after making a deposit. Please rest assured that we take these matters seriously and are here to assist.
As you're unable to log in, you can contact our support team by referring to the following page:
👉 help.888.com/hc/en-gb/articles/20392049031837-Contacting-Us
Kindly select the relevant topic and provide as much detail as possible, including your username, registered email address, and any relevant transaction details.
If you’ve already submitted a request, we truly appreciate your patience while the matter is being reviewed.
Kind regards,
888poker Customer Support
So again the run around....well 888…
So again the run around....well 888 poker, everytime i talk to your staff about the previous reviews, im told ive already received my welcome bonus....for the casino that is. So now ive had it! You want to rectify your issues , you can contacct me at my email i signed up with.
12 March 2025
Unprompted review
Reply from 888poker
Hi April, we understand your concerns and appreciate the opportunity to clarify this matter.
Please note that poker and casino bonuses are separate, and eligibility criteria may vary depending on the promotion.
If you require further clarification or have any additional questions, we recommend reaching out to us via live chat by following this path: Cashier -> Help, where our support team can assist you in real time.
Kind regards,
888poker Support
This company are not fit to operate
This company are not fit to operate
Deposited and then account disabled
No customer service available
No help page its blank
No response to numerous emails
DO NOT USE this poker company
REPLY states use chat IT DOESNT work and they DONT respond to emails
close my account and refund my deposit
19 March 2025
Unprompted review
Reply from 888poker
Hi Paul,
We understand your frustration and apologize for any inconvenience you have experienced. Please note that account security and compliance with regulatory requirements are our top priorities, and in some cases, accounts may be temporarily restricted while necessary reviews are conducted.
We are committed to assisting you and resolving this matter as quickly as possible. If you require faster assistance, we recommend reaching out to us via live chat by following this path: Cashier -> Help, where our support team can assist you in real time.
Thank you for your patience and understanding.
Kind regards,
888poker Support
100% rigged
100% rigged, non random, scripted poker game. If you are a low or no depositor, they'll treat you like shit. The idea you can build a meaningful bankroll by only playing the freerolls is an utter myth, with 888poker they rig it in favour of their house donks and the pros who promote their rigged site.
Edit: 888s response is a complete pack of lies, truly shit customer service, and new fish players being given hideously favourable hands and outs against the low/no depositors. Exactly the same experience for ALL OTHER POKER SITES.
Oh and one other thing 888: CEASE AND DESIST TURNING OFF MY SCREEN RECORDING APP. I HAVE EVERY RIGHT TO USE SCREEN RECORDINGS TO PROVE YOUR GAME IS RIGGED IN COURT.
Edit 3: 888 continues to rig the game against me. I get scripted suited hands a fair amount, and a suited flush has a mathematical probability of making a flush 1 in every 5 hands. I don't know my lifetime statistics with 888 poker, but suited hands to flush ratio is ABSOLUTELY NO WHERE NEAR 1 IN 5. 1 IN 50 WOULD BE A PRETTY GOOD GUESS. BLATANTLY RIGGED - 1 IN 50 IS NOT VARIENCE WHATSOFUCKINGEVER - MORE LIKE 888 SCRIPTS MORE THAN ONE CARD FOR EACH STREET AND THE ALGORITHM INTENTIONALLY DISCARDS A LOT OF CARDS THAT MATCH THE SUIT I'M CHASING.
Edit4: BUSTED OUT OF THE $125 FREEROLL 8.4.25 6PM UK TIME BY A SUPERUSER CHEATING HOUSE DONK WHO WAS GOING ALL-IN USING BLANK CARDS AND I GET QJ TO CALL HIS SHITTY ALL IN EXCEPT 888 THEN CHANGED HIS BLANK CARDS TO QQ. 888 IS PURE EVIL AND FULL OF SHIT.
21 March 2025
Unprompted review
Reply from 888poker
Hi Adam,
Thank you for reaching out to us. We understand that fairness is a crucial aspect of your gaming experience, and we take such concerns very seriously.
Please be assured that all games on 888poker operate using a certified Random Number Generator (RNG), which is regularly tested and audited by independent third-party organizations to ensure fairness and integrity. We strive to provide a fair and enjoyable gaming environment for all players, regardless of their deposit history or playing style.
if you require faster assistance, we recommend reaching out to us via live chat by following this path: Cashier -> Help, where our support team can assist you in real time.
Kind regards,
888poker Support
888 FAILED AGAIN 🤬😡
Once again today 888 has failed me😵💫 I play a free roll and get to the point where I can pay for extra chips, which I do. I then get to the point where I am told "Your in the money" Then a pop up tells me the number of the tournament I have qualified for.
Once AGAIN it gives no time when this will occur. Once AGAIN I cannot find the tournament on the list.
So my extra investment to get me into the next round failed because 888 didn't have the sense, intelligence or helpfulness towards the customer to let them know what their next move was !!!!!!! 😡 888 appears to have no interest in customer service!!!! Usual crap.
25 February 2025
Unprompted review
Reply from 888poker
Hi Michael,
We appreciate your feedback and understand how frustrating this experience must have been. When you qualify for the next round of a tournament, the details—including the tournament ID—should be available in the Tournament Tickets section of your account. You can find this by going to My Account > Tournament Tickets.
If the tournament is not yet scheduled, it may not appear in the lobby immediately, but rest assured that once it is available, you will be able to register. If you're still unable to locate it, we’d be happy to check further—please provide the tournament ID you received, and we’ll look into it for you.
For further assistance, you may contact us by following this path: Cashier → Help?
Your experience is important to us, and we appreciate your patience while we assist you. Let us know how we can help further.
Kind regards,
888poker Support
Very bad game!! Fake players
100% Rigged. Bots, not even real players. I went from pokerstars to this thinking it was a better options but I realized they are just as worse. 2k reviews and just about 90% of them is 1 star. Stay away from this website dont waste your money on websites where you can't chat with other players. This website is rigged 100%. Why do you think they got so many bad reviews? People are not stupid. Those websites used to be good 10 years ago before they were ran by a.i and bots. Will never play again. Just look at the thousands of bad reviews they got it's pretty lame to think these people are running a business like this is a disgrace in 2025. They should get sued.
24 February 2025
Unprompted review
Reply from 888poker
Hi Tate,
Thank you for your feedback.
We understand your frustration and appreciate you sharing your concerns. At 888poker, we take game integrity seriously and have strict security measures in place to ensure fair play for all users. Our platform is regularly monitored for any irregularities, and we have dedicated teams reviewing gameplay to maintain a safe and fair poker environment.
If you have specific concerns about your experience, we encourage you to reach out to our support team with details. We’re happy to review any issues and provide further clarification.
Best regards,
888poker Support
In the past 4 years
In the past 4 years, I have won tickets in hundreds of satellite competitions. But I was only able to exchange it for money once. once I won 40 dollars, I sat for 9 hours. I have a fairly large sample, but even without it, the trend is apparent. In every competition where there is already a prize money, it goes well at first, I am in the top 10. e.g. mystery bounty, as soon as the 180 minutes are over and the knock out starts, it's like a card desert, I can't win with any card. My other observation is that I always only manage to knock out one person and then I run out of chips thanks to the junk cards. If I have a ticket for a k.o or pk.o competition, this is the same. I drop a person, the stack accumulates, and as we reach the bubble, I get trash cards, or I get beaten with runner runner shit. Out of 1,200-2,600 starters, I'm often in the top 20-30 and I get the ticket. It is interesting not to see the above observation there. just one example: partypoker placed 2nd out of 4460 competitors. I won a nice amount. I'm not a professional, but I'm not stupid either!!!! 888 casino and poker is getting worse every year.
22 February 2025
Unprompted review
Reply from 888poker
Hi Imre,
We appreciate you taking the time to share your experience.
Tournament variance can be unpredictable, and long sessions can certainly be challenging. At 888poker, we use a certified Random Number Generator (RNG) to ensure fair and random card distribution in every game. Our platform is regularly audited to maintain the integrity of play for all users.
We understand that poker can be frustrating at times, especially when variance doesn’t go your way. However, we encourage you to keep playing your best game, as long-term results in poker are always influenced by a mix of skill and variance. If you have specific concerns about gameplay, feel free to reach out to our support team, and we’d be happy to address them.
Best of luck at the tables!
Best regards,
888poker Support
Not even deserving of 1star
Not even deserving of 1star. 888 poker is garbage I suggest any other poker site over 888. Customer service is a joke and disabled my account with funds in it for a complaint. Garbage garbage garbage
20 February 2025
Unprompted review
Reply from 888poker
Hi Mj,
We’re sorry to hear that you feel this way. At 888poker, we take customer feedback seriously and strive to provide a fair and secure gaming environment for all players.
Account closures are only carried out in accordance with our Terms and Conditions and after a thorough review. If your account has been restricted, it may be due to security, compliance, or responsible gaming measures. If you would like further clarification regarding your account status or funds, we encourage you to reach out to our support team.
You may contact us by following this path: Cashier -> Help?. Our team will be happy to assist you further.
Have a good day.
Kind regards,
888poker Customer Support
Avoid like a plague
Avoid this site at all costs! I attempted to deposit $10, but was charged $20 instead. Customer support is ineffective, so please steer clear of this website.
18 February 2025
Unprompted review
Reply from 888poker
Hi there,
Thank you for reaching out. We're sorry to hear about the issue you experienced with your deposit.
Typically, deposit amounts are processed based on the amount entered during the transaction. If you believe you were charged incorrectly, we recommend checking your transaction history within your account and verifying the charges with your payment provider.
If the issue persists, you may contact us by following this path: Cashier -> Help? Our support team will be happy to assist you further and review the transaction in detail.
Have a good day!
Kind regards,
888poker Customer Support
888 is literally a joke
888 is literally a joke. It’s rigged beyond anything you’ll ever find anywhere. The worst hand wins most often and suck outs happen nearly every hand. Don’t waste your time or your money.
16 February 2025
Unprompted review
Reply from 888poker
Dear Jay,
Thank you for sharing your experience. We understand that losing hands in critical situations can be frustrating, especially when they happen repeatedly.
We want to assure you that all results on 888poker are generated fairly and randomly through our certified Random Number Generator (RNG) software, ensuring fair play for all participants. Poker is a game of skill and probability, and in the long run, variance can lead to both positive and negative fluctuations.
If you would like further clarification on how our system works or on probability calculations in the game, our support team is available to assist you.
You may contact us by following this path: Cashier -> Help?.
Have a good day!
Kind regards,
888poker Customer Support
Very fake
Online site where less then 20% will come in 9 out of 10.
Its a donkreward site with proberly fake players.
Proberly the reason why there is no chat.
Save your money and do not play 888.
So fake.
10 February 2025
Unprompted review
Reply from 888poker
Hi Bon,
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience on our site. Your satisfaction is very important to us, and we take your concerns seriously.
We strive to provide a fair and enjoyable gaming environment for all our players. Our team is continuously working to improve the platform and ensure a positive experience. We would like to investigate the issues you’ve mentioned further. Could you please provide more details about your experience? you may contact us by following this path: Cashier -> Help?.
Thank you for your patience and understanding. We appreciate your feedback and are committed to making your experience better.
Regards,
888 team
The RNG is serieus bad
The RNG gives a way to high reward to left gifted players.
The ammount of cards that come on the river or runner runner is far away from realty.
Best part is play the freerolls and after a few days you know what i mean and you will feel not a single doubt and quit this bs site.
Waste of time.
GGpoker pokerstars ar just normal RNG sites where you win iff u know how to play.
Next point is that they here give a answer within 12 hours while u not get a answer after weeks when you mail them.
So you see they do everything to make it look good in the front what is serious scam.
I played like 50 k hand on freerolls and some other games.
After a month the freerolls disapear and the only way then is deposit.
Do not because its a waste of money.
I play proffesional on Pokerstars and wpn since 2017.
8 years ago the field was softer and now with a bad RNG u can not win long term on 888poker.
Be warned.
To explain.
2 outers have 4% change to come on a river like 1 out 25 times.
Well here you can push the hands and it will come 1 out of 3.
Its serieus bad.
There is no way you get bad beated on long term like this.
Bad beats are part off the game, just the range here to less gifted players is abnormaly high in last 100 k hands.
7 January 2025
Unprompted review
Reply from 888poker
Hi Es,
Thank you for sharing your feedback with us. We understand your concerns regarding the RNG (Random Number Generator) and the outcomes of the games.
At 888, we take fairness and transparency very seriously. Our RNG is regularly tested and certified by independent auditors to ensure that all game outcomes are random and fair for all players. We strive to provide a fair and enjoyable gaming experience for everyone.
If you have any specific issues or further concerns, please don’t hesitate to reach out to our customer support team. We’re here to help and address any questions you may have.
Best regards,
888 Customer Support Team
the site is junk use to be able to win…
the site is junk use to be able to win once in a while now all robots all in all the time donkey site now worst site ever if i could give no stars i would
4 February 2025
Unprompted review
Reply from 888poker
Hi Littlemanrams,
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience on our site. Your satisfaction is very important to us, and we take your concerns seriously.
We strive to provide a fair and enjoyable gaming environment for all our players. Our team is continuously working to improve the platform and ensure a positive experience. We would like to investigate the issues you’ve mentioned further. Could you please provide more details about your experience? you may contact us by following this path: Cashier -> Help?.
Thank you for your patience and understanding. We appreciate your feedback and are committed to making your experience better.
Regards,
888 team
after several attempts to get my money…
after several attempts to get my money returned I see it is no sense. I highly recommend that others stay away from this crooked company
I keep getting a response on how sorry they are and state that if I go to cashier the help I can get this resolved. Bullshit. There is no link unless you can login and I can't login
29 January 2025
Unprompted review
Reply from 888poker
Hi Glen,
We apologize for the inconvenience and frustration you’ve experienced with your account. We understand how important it is to have access to your funds and receive timely support.
To help resolve this issue, you may contact us by following this path: Cashier -> Help?.
We appreciate your patience and cooperation.
Regards,
888 team
Scam software never had any trouble…
Scam software never had any trouble when it comes to withdrawal but the poker is rigged 9/10 times it will get you on the river with magic cards the only card and people from Romania have the craziest luck play freerolls but don't deposit the time to profit ratio simply isn't worth it I'm only playing until my balance runs out then I'm done l.
28 January 2025
Unprompted review
Reply from 888poker
Hi John,
We apologize for the inconvenience and frustration you’ve experienced with your account. We understand how important it is to have access to your funds and receive timely support.
To help resolve this issue, you may contact us by following this path: Cashier -> Help?.
We appreciate your patience and cooperation.
Regards,
888 team
Withholding winnings.
Withholding winnings.
Reason: The expiry date on your debit card was incorrect.
Strange: They took plenty of deposits using the same card details. (Illegal)
Current State:
-Uploaded passport and bank statement. No Payment.
-Ignoring all emails.
-Raised a complaint with Resolver
-BS Replies - now have 8 weeks to investigate.
-I'll bet (not with 888) that it is not resolved in that window.
Total SHAM of an organisation. These charlatans seriously need fining and forced into closure. It riles me so much what they are allowed to get away with.
====
With reference to the card expiry date that they more than happily used to take money:
/////
Verification Requirements:
UK betting companies are required to verify your identity and payment method under anti-money laundering (AML) and Know Your Customer (KYC) regulations.
If there are legitimate issues with your card details or verification, they are required to notify you clearly and provide steps to resolve the issue.
Fair Access to Winnings:
The UKGC mandates that customers must be able to withdraw their funds without unnecessary delay or obstruction, provided all verification requirements have been met.
Claiming an expiry date issue without a clear explanation or a genuine reason may be seen as an unfair practice.
/////
====
EDIT: Any response below from 888 is lies. I have tried contacting them multiple times to be ignored. They deserve bankruptcy
27 December 2024
Unprompted review
Reply from 888poker
Hello Jonathan,
We understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.
To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance.
Thank you for giving us the chance to make this right. Have a good day!
Sincerely,
888 Team
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