Very poor results, this casino rips people off, they preach fair play, but definitely not fair play. They definitely payoff the gaming commission, all casino online suck. Very poor experience with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I won £142k yesterday morning I tried to withdraw I got an email saying it had gone back onto my account then they temporarily closed it. I have since been trying to speak to someone on the live chat... See more
Company replied
This would be a 4 star review as I have never experienced any issues depositing or withdrawing money but unfortunately I can't. 1 game has destroyed any confidence i had with this company and it's a... See more
Company replied
After waiting for days for the withdrawal made on paper I didn't receive anything and if I try to contact them they don't answer me, I hope that a company like this that is based on ripping people off... See more
Company replied
You should know
1.4
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1K reviews
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Were is my bonus!
Were is my bonus!! Waiting already for 9 days! First one 30,- free bet, second one 50 free spins?????????
8 August 2025
Unprompted review
Reply from 888casino
Hi Daniellertz,
Thank you for reaching out and we’re sorry to hear about the delay with your bonuses.
We completely understand how important these promotions are and we’d like to review this for you as quickly as possible.
For security reasons, we’re unable to check individual account details here, but our dedicated Support Team will be glad to assist you directly. Please contact us via Live Chat so that we can verify your account, review the status of your €30 Free Bet and your 50 Free Spins, and ensure everything is credited correctly.
You may contact us by following this path: Cashier → Help?
We appreciate your patience and look forward to resolving this for you.
Kind regards,
The 888poker Team
Terrible
Terrible, bonus games not rewarded despite landing them, constant crashes and customer service teams are a nightmare
11 August 2025
Unprompted review
Reply from 888casino
Hi Northwestdantattoos,
We're truly sorry to hear about your experience. We understand how frustrating it must be to deal with technical issues and feel unsupported. We'd like to look into the bonus game issue and the crashes you've encountered please reach out via Live Chat or email with your username and details so we can investigate further and assist you properly. Your feedback is important to us, and we're here to help.
Regards,
888 Casino Team
Ask ChatGPT
Reply from 888casino
Hi there,
Thank you for reaching out.
We completely understand and respect your decision not to make a deposit. Whether you choose to play or take a break, your comfort and trust are what matter most to us.
If you ever have any questions or need support, please don’t hesitate to contact us by following this path: Cashier -> Help?
Take care and have a good day.
Kind regards,
888poker Support Team
Beware of game crashes, loss of winnings and no compensation.
Beware of game crashes….
I recently played on 888 Casino and had a small win on one of their slot machines — just a few pounds, but a win nonetheless. Moments later, the game crashed. When I reopened it, my balance hadn’t updated and the win was gone.
I contacted customer support, expecting at least a fair investigation or refund. Instead, they brushed it off, saying the issue was on my end due to a lost connection. Absolutely no compensation or even goodwill gesture offered. It felt like they were just covering themselves.
I can’t help but feel suspicious — everything worked fine until I won. Then suddenly, connection “issues”? Convenient. This experience has left a really bad taste, and I won’t be depositing here again.
If you value fair play and responsive customer support, I’d seriously think twice before using 888 Casino. You’re taking a gamble before the reels even spin.
JUST A LITTLE UPDATE……☹️
previously submitted a complaint to 888 Casino and was advised to get in touch again for further assistance. Despite having to explain the entire situation once more through the live messaging chat, I was told that my claim had been escalated. However, it has now been over a week, and I have yet to receive any follow-up or update. This continued lack of communication is frustrating and unprofessional, and I would appreciate a timely response regarding the status of my claim.
23 June 2025
Unprompted review
Reply from 888casino
Hi Angela,
Thank you for reaching out and sharing your experience. We’re very sorry to hear about the technical issue you encountered during your gameplay and the frustration it caused.
We understand how disappointing it must have been to see a win disappear after a crash. While connection issues can sometimes occur due to factors outside our control, we always strive to investigate every case thoroughly and fairly.
We’d like to review this for you again. Please provide the date and approximate time of the game session, along with the name of the slot you were playing, so we can recheck the game logs in detail. You may reach to us via Support.
Regards,
888 Casino Team
Formal Complaint Regarding Unjustified Loss Due to Disconnection – 888 Casino
I am writing to formally lodge a complaint against 888 Casino regarding a serious issue I experienced during a live Blackjack session on “Ventuno Partenope” on March 31st, 2025.
At 23:26:17, I placed a bet that was fully accepted by the system. However, I was immediately disconnected from the game without warning or explanation, which prevented me from performing any in-game action. When I reconnected, I discovered that the hand had been marked as lost, despite not having had the opportunity to interact with the game.
I contacted 888 Casino’s customer support to report the issue. Unfortunately, their response only acknowledged a previous bet placed at 23:24:44, completely ignoring the actual disputed bet at 23:26:17. My transaction history clearly shows two separate bets, yet their support failed to recognize the second one, omitting a crucial piece of information.
I find this behavior to be unacceptable and unfair. Since I received no adequate explanation or resolution, I have already submitted a report to the Malta Gaming Authority (MGA) through their official complaint form, requesting a thorough investigation.
Additionally, this is not the first time I have encountered similar issues with 888 Casino. In the past, I have experienced improperly registered bets and unexplained disconnections that resulted in unjustified losses, raising serious concerns about the reliability and fairness of their platform.
31 March 2025
Unprompted review
Reply from 888casino
Hi Loris,
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about the disconnection during your Blackjack session on Ventuno Partenope and understand how frustrating that must have been.
We’re happy to take a closer look at your account to ensure everything is functioning correctly. If you’d like us to do so, please contact us through the Help section of the Cashier.
Best regards,
888 Casino Team
This casino is a joke
This casino is a joke. Once you win some money with the bonus credit and cash out, they stop giving you bonus credit. Even the fortune wheel stops giving you prizes - it always lands on no prize.
13 May 2025
Unprompted review
Reply from 888casino
Hi Shomboo,
Thank you for sharing your concerns, and I’m sorry to hear about your recent experience.
Please know that bonuses and rewards, including the Fortune Wheel, are generated randomly and are subject to the terms of our promotions. We can assure you that no manual adjustments are made based on a player's winnings or withdrawals. However, we understand how frustrating it can feel when the outcomes don't go your way.
That said, we’re happy to take a closer look at your account to ensure everything is functioning correctly. If you’d like us to do so, please contact us through the Help section of the Cashier.
We appreciate your feedback, and we’ll pass your comments on to the relevant team for review.
Kind regards,
888poker Support Team
Scammers be careful guys I deposited…
Scammers be careful guys I deposited 550 pounds and I played same game for 5 hours and nothing!!!! Report them!!!!
11 May 2025
Unprompted review
Reply from 888casino
Hi Marjus,
We understand your frustration, but we can assure you that all games on our platform are operated fairly and in accordance with strict licensing and regulatory standards. Outcomes are determined by certified Random Number Generators (RNGs), ensuring that every result is entirely random and not influenced by past activity.
If you have specific concerns about your gameplay or account activity, we’d be happy to review them in detail. Please reach out to us directly via the Help section in the Cashier so we can assist you further.
Thank you for your understanding.
Kind regards,
The 888poker Team
1 extremely bad experience.
This would be a 4 star review as I have never experienced any issues depositing or withdrawing money but unfortunately I can't. 1 game has destroyed any confidence i had with this company and it's a custom slot. 888 gates. I have played all variants of gates if Olympus and understand their volatility but this is a pure money grab. Over 500 spins, 0 bonus and absolutely no base game hits. Why does one extremely poorly designed game ruin what is actually a decent site.
9 May 2025
Unprompted review
Reply from 888casino
Hi Craig,
Thank you for your honest feedback, and we’re sorry to hear about your disappointing experience with the 888 Gates slot. We appreciate your positive comments about the platform overall, and we’re glad to hear you've had smooth experiences with deposits and withdrawals.
We understand how frustrating it can be to go through a long session without a bonus or significant win—especially on high-volatility games. All our slots, including custom titles, are powered by certified Random Number Generators (RNGs) and go through rigorous testing to ensure fairness and compliance with regulatory standards.
That said, we take all feedback seriously, and we’ll be sharing your comments with the relevant teams for review. If you’d like us to look into this session specifically, feel free to contact our support team directly — we’re happy to assist.
888 Casino Team
Awful awful company still no pay out…
Awful awful company still no pay out after 5 days, all relevant information sent, please do not waste your time gocekse where.
10 March 2025
Unprompted review
Reply from 888casino
Hi Marissa,
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your disappointment, and we truly regret that your payout has not yet been processed.
We understand how important this is, and we are committed to resolving the issue as soon as possible. Your feedback is valuable, and we will make every effort to improve your experience with us.
You can contact us directly through the following path: Cashier -> Help?.
Best regards,
888 Customer Support Team
Basically it doesn't matter what anyone…
Basically it doesn't matter what anyone writes or says about 888 Casino. As the powers in B do not give a Dam what's said as long as money keeps rolling in.This Company will never change there are plenty mugs out there in world like me and many others have experienced the total lack support or customers requirements and frustrations trying to get your withdrawals paid in reasonable time. Amazing Admiral,Sky V, Coral all can pay in very very short time. Not all this B.....KS up 6 days. Andy
1 March 2025
Unprompted review
Reply from 888casino
Dear Andy,
Thank you for reaching out and sharing your concerns. We understand that timely withdrawals are important, and we regret any frustration you’ve experienced.
Please know that all withdrawals go through a standard security review to ensure compliance with regulatory requirements and the security of our players. Processing times can vary depending on the withdrawal method and any necessary verification checks, but we always strive to process requests as quickly as possible.
If your withdrawal is still pending after six days, we’d be happy to review your case further. Please reach out via Cashier -> Help?, and our team will provide you with a detailed update.
We appreciate your feedback and remain committed to improving our services.
Kind regards,
888poker Customer Support
I signed up as a new customer, took my deposit and then disabled my account
I signed up as a new customer, I deposited £10 and then they disabled my account.
I went on chat service with them and they asked for ID documents to verify me so I uploaded passport, bank statement & utility bill which was accepted. Then they asked for a selfi and said they can’t verify me…. Why??
I want my deposit back!
Really bad service!
15 February 2025
Unprompted review
Reply from 888casino
Hi Manny,
Thank you for reaching out. We understand your frustration, and we appreciate your patience during the verification process.
Account verification is a standard security measure required to comply with regulatory guidelines. While we appreciate that you have submitted your documents, additional verification steps, such as a selfie, may be requested to ensure the security of your account. If our team was unable to verify your identity based on the provided selfie, it could be due to image quality, mismatching details, or other security concerns.
To check the status of your account and any next steps, we recommend visiting our support center here:
http://888-external-it.custhelp.com/
Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
888casino.it Customer Support
It's so frustrating after submitting…
It's so frustrating after submitting all requires documents I still can't withdraw my winnings , they still say I need to upload proper documents, and now I can't even raise the query through love as they're offline
14 February 2025
Unprompted review
Reply from 888casino
Hi Wild Flowers,
We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience.
If our system is still requesting additional documents, it may be that some of the uploaded files were unclear, expired, or did not meet the verification criteria. We recommend checking your email or account messages for specific details on what needs to be resubmitted. Please ensure that the documents are valid, clearly visible, and match the requested requirements.
Regarding our Live Chat, we are sorry if you were unable to reach us and we encourage you to try again. Alternatively, you may also check the Help section on our website for further assistance.
If you continue to experience issues, we kindly ask you to upload your documents again through the Safe Portal and reach out to us when Live Chat is online so we can assist you promptly.
Kind regards,
888casino.it Customer Support
Account disabled after deposit
I made an account, put some money in, got my welcome bonus and spam a few slots just for my account to be disabled 20 mins later.
A message popped up saying that it had been disabled and the verification team will be in contact in 48-72 hours. No word 2 weeks later. Shocking service still trying to get this sorted but it just isn’t happening. No one I can contact and the online help is useless
27 January 2025
Unprompted review
Reply from 888casino
Hi Jacob,
Thank you for contacting us. We’re sorry for the delay in resolving your account verification. While these reviews usually take 48-72 hours, unexpected delays can happen.
Please reach out to our support team at http://888-external-it.custhelp.com/ for further assistance and an update on your case.
We appreciate your patience and understanding.
Kind regards,
The 888casino.it
Customer Support Team
Run by the Cartel
This company is run by the cartel out of Gibraltar. You are literally just sending your money to criminals to pay for crime. This site is a scam and you will never win. It is designed to only take your money. Do not give these criminals your information. Do not give these criminals your money. I only realized too late that all my money was just going to fund crime and this is not actually a casino. I don’t know how this is allowed on the app store but something is very very wrong here. They were investigating in 2023 and fined over 10 million dollars for fraud. They are still doing the same thing, do not trust this site.
22 January 2025
Unprompted review
Reply from 888casino
Hi Sylent,
Thank you for sharing your concerns.
We understand your frustration, and we take such matters seriously. However, we want to clarify that 888Casino operates under strict regulatory standards and complies with all relevant laws in the jurisdictions where we operate. Our goal is to provide a safe, secure, and fair environment for all players.
If you have any specific issues or concerns about your experience, we encourage you to reach out to our support team directly for assistance. Your feedback is important, and we are here to help.
http://888-external-it.custhelp.com/
Kind regards,
888 Casino.it
Opened an account with this…
Opened an account with this company,they took my initial deposit but wouldn't let me play saying I had to verify id and address,after uploading said documents I was told they're to small,blurry or didn't conform to their list.
Absolute joke of a site 😡😡
1 January 2025
Unprompted review
Reply from 888casino
Hi John,
Thank you for reaching out and sharing your concerns with us.
I sincerely apologize for the frustration you’ve encountered regarding the verification process. I understand how inconvenient this must be, and I truly appreciate your patience.
To resolve this matter, I would recommend re-uploading the documents in higher quality, ensuring they are clear, legible, and meet the format requirements listed in our verification guidelines. If you’re still facing difficulties, please feel free to contact us directly, and we’ll guide you step-by-step through the process to ensure everything is submitted correctly.
Your experience is important to us, and we are committed to resolving this promptly.
Kind regards,
888 Team
I have received an email from 888casino…
I have received an email from 888casino saying that I have an account with a balance of 15p and that I’ve not used the account since February 2024.
Firstly I’ve never opened an account with this company 2ndly i don’t gamble online or at all.
KINDLY look into this serious matter.
If account has opened in my name FRAUDULENTLY PLEASE CLOSED DOWN IMMEDIATELY.
I wish to be informed of the outcome.
THANK YOU
5 January 2025
Unprompted review
Reply from 888casino
Hello Nadine,
Thank you for bringing this to our attention. We take matters involving potential unauthorized account creation very seriously.
To investigate this further and ensure the issue is resolved promptly, we kindly ask you to:
-Provide the Email Address: Share the email address where the communication was received. This will help us verify its authenticity.
-Avoid Clicking Links: If the email contains links or requests for sensitive information, please avoid interacting with them until the email’s legitimacy is confirmed.
- Contact Our Support Team: Reach out to us through Cashier -> Help? or our Live Chat service for immediate assistance.
We appreciate your vigilance in reporting this and are here to assist every step of the way.
Best regards,
The 888casino Team
Complete scam made deposit and played…
Complete scam made deposit and played more money won a bit still awaiting process as went to log in and they said I had self excluded which I have not sent all id and verification and now using resolver as I would like my winnings won’t hold my breath though thought id be able to get some thing done to my car with my winnings but clearly they are not giving me my winnings
28 December 2024
Unprompted review
Reply from 888casino
Hi Consumer,
Thank you for reaching out to us. We understand your frustration and apologize for any inconvenience caused.
Please be assured that we are committed to resolving this issue for you. Allow us the opportunity to look into this matter and help you. Click the link below and provide all the details:
http://888-external-it.custhelp.com/
Best regards,
888 Customer Service Team
This company are completely scammers…
This company are completely scammers can’t win anything. Just sucking your money nothing else. Better avoid this website you never will win anything!!! If you get one bonus in 1 hour you are very lucky, and then you will win max 10-20x your bet this is crazy . Rubbish!!!!
27 November 2024
Unprompted review
Reply from 888casino
Hello Arturas,
Thank you for sharing your feedback. I’m sorry to hear about your experience, and I’d like to clarify a few points to address your concerns.
At 888casino, we strive to provide a fair and enjoyable gaming environment for all our players. All game outcomes, including bonuses and winnings, are determined by a Random Number Generator (RNG) that is regularly tested and certified by independent authorities to ensure fairness and transparency.
We understand that luck can vary, and gaming outcomes may not always meet expectations. If you believe there has been an issue with a specific game or bonus, please don’t hesitate to share the details with us, and we’ll be happy to investigate further.
Your feedback is important, and we’d like to assure you of our commitment to maintaining a secure and fair platform. If there’s anything else we can assist you with, feel free to reach out directly.
Sincerely,
888 Casinò.it
Do not use this site
Deposited thousands of pounds on this site not one decent win! played on the same game hardly had any bonus’ just dead spinning….this site just takes ur money rubbish returns don’t bother playing!
Just look at the reply from 888….they replied in another language knowing I’m GB says it all haaaa!!!!
24 November 2024
Unprompted review
Reply from 888casino
Ciao,
Grazie per aver dedicato del tempo per condividere la tua recensione con noi. Capiamo che hai avuto un'esperienza che non ha soddisfatto le tue aspettative.
Ti preghiamo di concederci l'opportunità di approfondire la questione e di aiutarti. Fare clic sul collegamento sottostante e fornire tutti i dettagli:
http://888-external-it.custhelp.com/
888 Casinò.it
Absolutely ridiculous
Absolutely ridiculous. Like other posts here, they are happy to take my money, happy to process bank transactions when it’s taking money out of my account, but when I go to withdraw my winnings I get sent round a loop of uploading details and then those files somehow ‘not showing up on the system’ even though I have already uploaded them multiple times!
This company claim that they do these checks to make sure that they are protecting the customer and keeping us safe, if this was the case they would do all of these checks before they took a deposit!
I am requesting that they put money into an account they were content with taking money from, I’m not adding in new details but this is when they send people through the loop so they can keep their money
19 November 2024
Unprompted review
Reply from 888casino
Hi KH,
Thank you for reaching out to us. We apologize for the inconvenience you've faced with your recent withdrawal request. We understand your frustration and are committed to resolving this issue promptly.
Our verification process is designed to ensure the security and safety of all transactions. However, we acknowledge that this should not hinder your ability to access your funds.
If you need additional assistance about this, do not hesitate to contact our support team directly. You may contact us by following this path: Cashier -> Help?
Sincerely,
888Casino.it
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