7m Rent a Car Reviews 

It was easy to take the car. Everything was so fast. The car was excellent.

Quick and easy pick up and convenient drop off we had a Ford focus very easy to maneuver around the island was very fuel efficient and navigation system made it easy to find my way around would highly recommend!!.

2-person smart car perfect for Madeira! It was the absolute perfect size for winding in and out of small Madeira streets, parking was a breeze. It also did a mighty job making it up and down some very steep streets. I was really worried that it wouldn't make it - but it turned out to be the perfect engine and power. Also, the staff at 7m were super accommodating and the experience was seamless.

good car quality.

It took us more than an hour to get the car, even the time was scheduled - we only rented the car for one day so this was valuable time. The lady at the counter seemed overwhelmed and was not very helpful.

The worst place to rent your car. Firstly, the advisor who handed us the documents, yelled on the phone with one of his colleagues in the first minutes of our arrival at their store, then another colleague took us to pick up the car from their garage. Apart from the fact that the driver drove as if he was immortal, the car was ok but not ideal for the roads of Madeira since it had no power to go up the hills, but after a few hours it simply stopped and that's when the problems started. After severaI attempts (through which we tried reaching out to another phone number that they provided us with, where a very angry lady answered and told us that we can't call her and it is not her business to help us; and after we told her that the 24 Hour Assistance isn't answering she told that that is not her problem and to keep calling that number), we managed to get a hold of the roadside assistance, where they said that someone would come to pick us up (we waited for 2 hours). After that one of their employee arrived who looked at the car and took us to their garage. On the way to the garage we received a message from the assistance on WhatsApp that the battery is to blame and it was our negligence and we have to pay 622 euros, and this was without any mechanic looking at the car. I arrived at the garage and again, I explained to the car park manager, he said that he knows that this company just wants to extract money from people (completely true), and after several hours that we left from that place, we received another message on whatsapp from the car park manager that I fueled wrongly, diesel instead of petrol and if I have the receipt and where I fueled (This was not the case, since we knew that we put the right fuel in the car, but unfortunately I didn't have the receipt because I paid in cash and I didn't even know where I fueled). I received from this man just a video of how some fuel enters a canister with our car in the back... So basically, this rental company had a broken car and wanted to blame us for it, with different excuses and very unpolite and rude employees. The next day we are called by the call center to go and pay for the "wrong fuel" repair, and when we started asking what this amount that we needed to pay was consisted of, the woman on the phone kind of stopped and didn't know what to say and we knew that this is a scam. They said they needed to change something and kept on saying to go and pay 399 euros at one of their branches. When we asked if we will receive the value for the rest of the rented days back they said sure, no problem. We also asked what will happen if we don't pay, as we no longer want the car from them, we were told that we they will sue us and they will get their money back through lawyers. Since we were on holiday and we did not wanted to ruin it and have anything else with this company, I went and paid the 399 euros. After paying that amount, the company just changed their minds and told us that the amount we were told will be returned for the rest of the days for which we did not want the car anymore, we will not get it. They justified that this is because the value of the repair for the wrong fuel supply is 900 or so euros, and if we want another car, we have to pay the difference of 400 or so euros just for the repair and they will give us another car, if we do not want another one, they will not reimburse us (they would have needed to give us back 400 euros or so). So the conclusion is: for one day of using the car we paid 800 euros, and they tried to trick us into spending more money. Overall, this rental company ruined our holiday in Madeira. They are very rude, and they have broken cars which they will repair on YOUR money, and everything that will happen with a car is entirely the customer's fault. This company is very good, NOT.
Do not rent from this company if you want a peaceful holiday

It was a good experience. Fast, without problems either in the reservation or in the delivery.

You were really responsive when we had an issue with the car wheel. You provided us with a proper solution in a really timely manner

I had to pay 100€ for insurance without an account

The pre-booked car was in fine shape and the process on location was very smooth. Other car rental companies could learn from here, because all necessary documentation was uploaded from home, so the check-in time was reduced to an absolute minimum. I have ordered a Skoda Fabia or alike with automatic transmission and got a nice Ford Focus mild hybrid. The guy in the office was very kind.

Everything ok. Only I waiting at 9 o'clock car, but they arrived a little latter.

The car needed an oil change as spon as we got it and the breakes were screeching the whole time. The service was also very slow and subpar.

Perfect service, everything was efficient, nice and comfortable. Thank you for your service!

Flexible rental car company. We had a great trip, thank you 7M!

I booked a car the day before. Everything was very simple and uncomplicated. Very nice staff.

Great pickup with limited delay, very professional and polite staff

Price, good car, friendly staff

Signed a contract to pick up car the next morning and when I arrived they had let my car go to somebody else. To make matters worse I was told they had no other car- then they found a wreck of a car but it was at the Forum and I had to get a taxi to pick it up as they had no driver to take it to Funchal!
They are cheap but totally unreliable.
I will never use them again. I was told by the agent to leave this bad review.

When you book and pay in advance, you expect to get a car in good condition. When you don't book in advance, you come to the office, and they offer you whatever is available. That's what happened to me.
But, I booked the car almost two months in advance. I expected that they would prepare a car in good condition for me. Usually other rental agencies take care of this. Unfortunately not in my case.
I got a worn out car. Damaged. Not very clean. The tire treads were worn down to the point where wires from the tire frame were sticking out of the rubber. I didn't notice. I was sure that the car was prepared for me. In vain. Everything needs to be checked. The manager who handed over the car was very polite.
It was a hot day. An hour outside the city, in the mountains, the tire blew out. There was no cell phone signal. There was nothing around. I had to change the tire myself. I was horrified when I saw that the spare tire was empty. It was like an ambulance with an empty first aid kit. Like a fire truck with an empty fire extinguisher tank.
When I returned the car, the other manager who accepted the car started making complaints. He didn't care that the tires were badly worn. The spare tire is empty. He cared that I had changed the tire myself. No apologies. Just indignation.
What should I do, far away in the mountains without telephone signal? Go on foot? I was help-self.
Think about when you want to use this office 7m Rent a Car.
I was stressing and didn't have time to take a picture of the flat tire. I was late for the ship. The two front tires are worn out. Dangerous to drive.

Excellent service from pick up to drop off. Staff was extremely helpful, and the car was like new and drove great.