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2.9
2 reviews
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DO NOT PURCHASE FROM THESE MORONS.
I purchased 2 bikes. BOTH came with plastics damaged.
All I wanted was the plastics to be replaced Zoe REFUSED as I contacted PayPal, due to the NO RESPONSE from 79bikes.
STILL HAVE NOT HAD ISSUE RECTIFIED.
Save your self the headache and purchase elsewhere.
Can provide communication with these idiots.
I paid for my 79BIKE on September 30, and it was finally delivered on October 20. Almost THREE WEEKS of frustration!
Their website states that orders are processed within 3 business days. Instead, I received a tracking number that showed no movement, constant delivery delays, and endless excuses.
The company repeatedly blamed the shipping carrier, claiming they hadn’t picked up the bike. However, when I contacted the carrier directly, I was told the bike wasn’t even ready for pickup!
To apologize for the delays, 79BIKE promised a complimentary phone holder. I even told my excited child about this little gift. Guess what? No phone holder.
When the bike finally arrived, there was another disappointment. The FREE helmet advertised with every bike was missing too! My child had waited three weeks for his bike and couldn’t even safely enjoy it.
This is absolutely unacceptable customer service. Apologies mean nothing when promises are repeatedly broken.
I genuinely wonder if the management of this company has any idea how poorly their customers are being treated.
Buying an expensive electric bike should be an exciting experience, not three weeks of chasing tracking information, contacting carriers, and dealing with broken promises.
I will NEVER purchase from this website again. If I need another bike, I will gladly spend my money elsewhere.
I hope management reads this review and seriously reconsiders how they treat paying customers.
Extremely disappointing. I cannot recommend this company.
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