5gringos.com Reviews 137

TrustScore 2.5 out of 5

2.3

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Rated 4 out of 5 stars

I have had my account nearly two years now but I've never won anything over 1000. I do play other sits so I wasn't a regular player on this site because I noticed majority are of the time it would j... See more

Company replied

Rated 1 out of 5 stars

Did minimum deposit, got force redirected to some claw game, have never seen that before got no idea how it works, few clicks later balance 0, went to support who said in less than minute that there i... See more

Company replied

Rated 5 out of 5 stars

Far better then the previous online gaming. Ignore the reviews people. It's gambling. You have to identify yourself to withdraw and be patient. I'm very happy with the payouts. Much more comfortable t... See more

Rated 1 out of 5 stars

Don't waste your money playing at this site. The payout is extremely slow. Each customer service rep gives you a different excuse. I've been waiting 4 days now and still haven't been paid. Plus, th... See more

Company replied


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2.3

Poor

TrustScore 2.5 out of 5

137 reviews

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Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Don’t trust this platform.

Don’t trust this platform.
I made my first deposit on Saturday morning. Only a small deposit of $50 to test the platform. It’s now Monday night and they still haven’t processed my transaction. I’ve reached out to customer service multiple times who have avoided giving any information whatsoever except that someone will contact me directly.
I’ve tried most platforms at this point and I will say that you are better off going with Leon since they have instant deposits and almost instant withdrawals via crypto as an option.
Would have loved to review this platforms gaming experience but unfortunately haven’t even been able to get to that point 3 days after depositing funds.
Don’t trust it.

31 August 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi,

We’re really sorry to hear about the delay and your experience so far. We understand how frustrating it is when deposits don’t process as expected.

Please reach out to our support team again at support@5gringos.com so they can look into your transaction and assist you directly. We appreciate your patience and hope to resolve this for you as soon as possible.

Thank you for your feedback.

Best regards,
The 5gringos Team

Rated 1 out of 5 stars

The chat /customers service is very…

The chat /customers service is very unprofessional .They do not event know about What the website is offering .Few of their offers as a bonus are not working properly .Price was not credited to my player account . Very Bad experience!

8 August 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi Martin,

Thank you for sharing your feedback. We’re sorry to hear about your experience with our chat and the issues you encountered with the bonuses.

Please reach out to our support team directly at support@5gringos.com so we can look into these matters and assist you further. We want to ensure you receive the best possible service and experience.

Thank you for your patience and understanding.

Best regards,
The 5gringos Team

Rated 1 out of 5 stars

The peices of **** stole 250000 dollars…

The peices of **** stole 250000 dollars off me.. closed my VIP account with a balance of a quarter million dollars in it and after stole thousands from my bank. Ongoing and they are in heaps of trouble. **** 5 gringos all five of them and the pissants that work for them.. and nomini who are also same mob. Watch what happens hey

18 April 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi,

We’re very sorry to hear about your concerns. We take all feedback seriously and want to help resolve any issues you’re experiencing.

Please contact our support team directly at support@5gringos.com so we can review your case in detail and work towards a solution.

Thank you for sharing your feedback.

Best regards,
The 5gringos Team

Rated 1 out of 5 stars

Cancelled my account for no reason

After I wanted to refund my money, the live service cancelled my account. All of a sudden they cancelled my account and didn't refund my money, so I'm going to take it up with the bank

17 April 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi Patrik,

We're sorry to hear about your experience and understand your concern. This doesn’t reflect the experience we aim to provide, and we’d like to look into this further.

Please reach out to our support team at support@5gringos.com so we can review your case and assist you directly. We’re here to help.

Thank you for bringing this to our attention.

Best regards,
The 5gringos Team

Rated 1 out of 5 stars

Sucks you can't leave no stars cos this…

Sucks you can't leave no stars cos this company and its employees are a bunch of unhappy people with bad vibes ànd negativity as a standard

28 February 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi Ben,

We're sorry to hear that you had such a negative impression of your experience. That’s certainly not the atmosphere we aim to create, and your feedback is important to us.

If you’re open to it, we’d appreciate the opportunity to understand what happened and try to make things right. Please feel free to reach out to our support team.

Thank you for taking the time to share your thoughts.

Best regards,
The 5gringos Team

Rated 1 out of 5 stars

Lesson!

Lesson!:
Always read the reviews! I was just about to make a deposit... NOOOT hahahahahaha 😅

18 February 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Dear Josie,

Thank you for sharing your thoughts! We’re sorry to hear you decided not to give us a try, but we appreciate you taking the time to leave a comment. If you ever wish to experience our platform firsthand, our support team at support@5gringos.com will be happy to assist you with any questions.

Best regards,
The 5Gringos Team

Rated 1 out of 5 stars

Stay away from these spammers

Stay away from these spammers

No clue from the AppStore that this was a betting app and a major pain in the back to have my profile deleted from their system.

A garbage company with a garbage customer service!

13 February 2024
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Hi Pasquale,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. If you still need assistance with your account or have any questions, our support team atsupport@5gringos.com is available and ready to help.

Best regards,
The 5gringos Team

Rated 5 out of 5 stars

Far better then the previous online…

Far better then the previous online gaming. Ignore the reviews people. It's gambling. You have to identify yourself to withdraw and be patient. I'm very happy with the payouts. Much more comfortable to win money at home. Thanks guys 👌

26 May 2023
Unprompted review
Rated 1 out of 5 stars

This casino is a joke and the company…

This casino is a joke and the company that did the review are getting paid by 5gringos to give a good review!!! I'm a level 4 vip. Player that gets treated like a depositing cash cow all they do is lie support will not help u they will make you run around waiting and waiting then when it's time they say sorry you can't have anything for your depositing. I'm sick of them I have put $10009990000 only to be treated like a joke vip never reply to emails never they don't care don't play this casino u will get ripped off!!!!

19 June 2023
Unprompted review
Rated 1 out of 5 stars

You winning is considered fraud as per their T's & C's

I was using their website for a while. At the beginning things were fairly normal, good bonuses, nice staff, proper game collection, but I lost every single deposit I made for months...

From the moment I had my first win and made my 1st withdrawal request, trouble ensued..

All of sudden, the withdrawal system starts canceling withdrawal requests on its own ( according to them,but i sincerely doubt it), and delaying the withdrawal a few days at a time. All in the hopes of me gambling that money and losing all of it, but I held on and got my 1st withdrawal.

I made accounts at their sister sites because I honestly thought this was a respectable company despite all the signs. Anyways, I started winning more often and making withdrawals then all of a sudden, after making my final withdrawal request, I try to log in, I get a message " account frozen " got intouch with customer service and they said: your account has been blocked permanently, reason (fraud) obviously, it wasn't fraud because if it was, I would have not received any of my withdrawals including the very last one. Which they paid me even after blocking my account.

I researched their terms and conditions and I cam the conclusion that I was banned because of this ( using unfair betting margins, low bets, with minimal risk, which in our opinion is system abuse and guaranteed win is achieved ) seriously? So, if I am making big bets like an idiot and losing big money, ita okay?!

Conclusively, as long as you are losing 90% of the time, you shall remain in their good graces, if you start winning, it's fraud.

You can fact check this if you want, my advise, do not touch this website with a 10 foot poll, chances are if you ever end up winning big, you are on for the biggest disappointment in your life.

1 January 2023
Unprompted review
Rated 1 out of 5 stars

I made a $300 deposit and was never…

I made a $300 deposit and was never credited it. I emailed support several times showing the proof that the funds left my bank and confirmation was deposited into their banking site and they still didn't credit me my funds stating they didn't receive the funds.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

If you want to cash out avoid this site!

I was attempting to make a withdrawal I had won some money. I kept receiving an error, it required me to play my deposit through before I could withdrawal, which is not a problem. I had already played $100 over my deposit amount.

I contacted the chat support and informed them the error and went through the following steps.

- cleared my history, cache
- tried another browser
- tried multiple devise with the same fixes above.
- used incognito mode
- emailed support as well with no answer.
- then I was told to wait an hour and I did. Then I waited a day!

Well I finally gave up and played hoping I would get the error to go away. From $1900 down to $1000 and attempted withdrawals all the way to 0.

If you actually want to access your winnings DONT PLAY THIS SITE! Play another site where they will give you your winning

18 March 2023
Unprompted review
Rated 1 out of 5 stars

5gingos.

5gingos.

To start off I thought they were a grate casino I had a small withdrawal and I receive it in 2 days. Then I had a new withdrawal of $600 2 days later my withdrawal I was told I needed to verify because I could receive my withdrawal. I sent all my documents and then was told it will take 3 days to review my documents. What??? Is that a job I have even tried to cancel my withdrawal so I can play till I get verify and I was told no!!??? But they said I could deposit and play?????? Omg you will take my money and if I win you will hold that 2??? So I am so shocked by this I'm going to get this casino black listed I'm not going to rest till there paying for there disregard for players 5gringos is the worst casino out and I have been playing online for over 20 years

18 March 2023
Unprompted review
Rated 5 out of 5 stars

AUSTRALIANS TRUE AND HONEST EXPERIENCE

As someone from Australia, I recently had the pleasure of playing at 5Gringos online casino and I must say, it exceeded my expectations! This is a true and honest review based on my personal experience. I wrote this because I read the negative experiences and think 5gringos deserve this.

One of the things I appreciated most about 5Gringos was how easy it was to deposit money into my account. The process was simple and quick, allowing me to start playing my favorite games right away. But what really impressed me was how smoothly the cashing out process went. I had the pleasure of cashing out on three occasions, and each time it was a breeze. The money was in my account in no time at all, and I didn't encounter any issues whatsoever.

I also noticed that there aren't many positive reviews of online casinos out there, and that's a shame because there are some great ones out there like 5Gringos. So I wanted to share my positive experience with others who may be hesitant to give it a chance. Trust me, if you're looking for a reliable and enjoyable online casino experience, 5Gringos is definitely worth checking out.

Overall, I would highly recommend 5Gringos to anyone looking for a fun and hassle-free online casino experience. From the ease of depositing to the smooth and reliable cashing out process, this casino has it all. So go ahead and give it a try – you won't be disappointed!

6 March 2023
Unprompted review
Rated 1 out of 5 stars

One of the worst casino

One of the worst casino, any bonuses ... for my account without reason bonuses are off xddd
if customer have some problem with them site, support never help you. the problem isnt solved anytime. this is joke not casino, no more i swear. my account are closed now ! the best decision. And what is the best with them support ? they cant help u with simple problem but if u ask about closed account they make it in minute :) PERFECT SUPPORT PEETER SHAME ON YOU AND OTHERS

2 March 2023
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Dear Customer,

Thank you for the time dedicated and we appreciate the fact that through your review you has brought the inconvenience to our attention.

To receive assistance any inconvenience of technical type or simply to receive clarifications on our Website, all our Customers can always interact with our operators 24/7 by indicating any problems or anomalies found to receive personalized assistance, with the aim of tackling and overcoming together any kind of difficulty.

We kindly invite you to contact our Live Support Service via LiveChat or email to provide any details that you believe to be useful in relation to the problem encountered by providing a screenshot or any other info about your technical issue in order to be able to assist you in the best way possible.

Thank you for your patience and collaboration and we take this opportunity to send you our Best regards.
Librabet.com

Rated 1 out of 5 stars

Scam and false promotion

Worse casino site.
Never play on this garbage casino.
Made first deposit last week and lost it all.
Made second deposit and their site had misleading promotion for 100% deposit.
Made the deposit and they never gave it.
Once I made contact they told me I already used the bonus .
My question was why can I still make the deposit using same promotion .in return they said they can't help me and make another despoit.
This site is just to scam you out of your money.
I made a formal complaint to gambling officials and waiting on answers.
I will take it to as far as suing this site.

21 January 2023
Unprompted review
Rated 1 out of 5 stars

Did minimum deposit

Did minimum deposit, got force redirected to some claw game, have never seen that before got no idea how it works, few clicks later balance 0, went to support who said in less than minute that there is nothing we can do, players are responsible with their money and games on their casino..amazing SCAM CASINO. Imagine player does 1000 deposit, he gets redirected to same scam game and puff balance 0 in seconds.. avoid this SCAM casino.

21 December 2022
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
It sounds like you were playing Cash Claw, an exclusive game of ours. We take customers to this game to show-case that we have it, as the Claw is a nostalgic and fun experience for many; actually playing the game is of course not mandatory and the game can be exited at any time, as with all of our games. It sounds like your deposit size matched the default Cash Claw wager, and you then played the game. I will reach out to you separately to ensure that this was your experience, of course.
Your feedback is appreciated, and we will look into how the onboarding flow can be improved to show customers their favoured games.
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@5gringos.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.

Rated 1 out of 5 stars

All so whats sites emails at 5.30am asking ya to click on to link & and press d link to recover my pass word .. come on its a pure scam but sadly for the scamers on this site to log back in

Can not log back in again tryed everything live cath emails .. like very body eles oncs ya make a withdrawal there is allways some promble my was not able to log back in .. unfortunately this site is a scam once it starts off not letting log in etc .. thts a scam straiggt away .. by law theses scams should be looked into speaical when ur given out personal information.. but sadly for the scamers on this site poeple are coping on to yee ... so i just sorry i did not read the comments before i deposited

18 November 2022
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
I am sorry to hear that you are unable to get into your account - if the problem is a forgotten password, then this process was created to be smooth for customers (so I would hope we can sort this for you!). I have reached out to you to see if we can resolve this issue.
In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@5gringos.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Completed this thing they have called a ‘heist’

After completelying it 3 weeks again still waiting for the free chips it is apparently still under investigation….

Do not play here!

11 November 2022
Unprompted review
5gringos.com logo

Reply from 5gringos.com

Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
The heist is a gamification element to our site that is supposed to be fun, and rewarding! I am sad to hear that your experience of it was poor. I have reached out to you to get more information, and hopefully resolve any problems.
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@5gringos.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.

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