3dshop Reviews 248

They had the products I needed and were shipped without any problems.

They went out of their way to help me, even when I made a mistake and forgot to add something to my order.
They also sent me spares I was looking for that wasn't an item they stocked. Items arrived within 48 hours, and emails responded to on the same day. Awesome service.

So good belts for FLsun qq-s
Thank u very much IAM happy

I ordered a new screen for my FlSun QQ-S Pro 3D printer because my current one got damage to the touch sensor and wasn't reliable anymore.

It cost £38 which was fairly reasonable.
It was delivered promptly, within a few days.

Unfortunately, it did not work properly. When first connected, it was all flickering and wouldn't display the user interface at all.
So I carefully checked it and found that a ribbon cable for the LCD wasn't fully inserted into its connector. I took it out, gave it a quick clean with isopropyl alcohol and seated it fully.

The display then worked. I got a full UI image displayed.
Unfortunately, the touch screen was rotated 180 degrees from the display, so nothing worked. It did sense touches, but in the wrong places. This made it unusable. I was really tired from all the work trying to install it and taking the printer apart several times, so I went to bed and decided I'd have to put the old screen back in the next day.

So, next evening I went to take the printer apart again and first powered it up to make sure everything was still ok.
The screen lit up pure white and stayed that way. No picture. It was as if the backlight was working but the LCD wasn't doing anything anymore.

I checked the ribbon cable to the motherboard and it looked fine. I removed and re-attached it anyway and powered the printer up again, but still no joy - just white.

So now, I definitely had to replace it with the old screen.
Not only was the new screen rotated, making it basically useless, it had stopped working altogether.

I should note that I was extremely careful installing this new screen. I'm a qualified electronics engineer and I know what I'm doing with this kind of thing.

I contacted 3DShop to ask if I could get a refund or a replacement screen. I told them about the 180 degree rotation problem on the touch sensor.

After 1 week, I had heard nothing, so I emailed them again asking for any update - should I send the screen back, what address should I send it to, etc.

No reply again.

I've tried several times since. They were happy to respond to my emails when I was enquiring about the screen, making sure it was the right one for my printer and such, but it seems as soon as they had my money, they didn't want to talk anymore.

I don't know if this is common behaviour for this company, but I must say I'm extremely disappointed and annoyed by their lack of professionalism and their silence on this.
They have a 30 day window for returns of faulty goods, so I've wasted almost £40 and ended up with nothing. It seems to me that they were deliberately ignoring me, running the clock down until their liability ended.

Update:

On 14th Nov 2025, I finally received my refund. Better late than never I suppose. I changed my rating from 1 to 2 stars. Didn’t get any email or explanation from them about the long wait. I suspect it was just to try to avoid bad reputation. Won’t be buying anything from them again anyway.

I’ve ordered from 3d shop previously and always find the ordering easy, the prices reasonable and the shipping very fast and hassle free.

I sent them an email regarding wrong item sent and ive not had anything back as the item was even marked up wrong

Exactly what we wanted, good price, quickly sent. Great customer service too

Review:
I couldn’t be happier with my recent purchase! From the moment I placed the order, everything was smooth and efficient. The website was easy to navigate, the product description was accurate, and checkout was a breeze.

Shipping was surprisingly fast, and the item arrived perfectly packaged and in excellent condition. The quality of the product exceeded my expectations — you can really tell they care about what they sell.

Customer service was also outstanding: friendly, responsive, and genuinely committed to ensuring I was satisfied with my purchase. It’s rare to find a company that gets every part of the experience right, but they truly did.

I highly recommend them and will definitely be a returning customer!

An excellent business for information, ordering, delivery and customer service and care. Having recently received my FLSUN S1 pro delivered by yourselves which was a bonus I can honestly comment that your business went that extra mile. This was not the first time in ordering from 3d shop, but each time I have been very impressed.
Many Thanks

Excellent service, quick postage of my item

Great service, fantastic prices and really fast delivery.
Would definitely use 3d shop again.

A first class service from a five star seller - in every possible way. Great communication, excellent prices, super quick dispatch and delivery - couldn't ask for more. Many thanks to all at the 3DShop.

Fast delivery and good price.
Great to see an FLsun focused store as well 😃

Spares for FLsun-SR
Competitive prices and fast delivery.

Good advise good service, delivery on time

Best UK support for Flsun , helpful staff

Excellent service, price, and fast despatch

Good service

The one place I could easily find replacement parts for my FLSUN Q5.

Excellent service, great prices.