3DModels.org Reviews 258

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the 3D models and assets, noting their detail and accuracy, which often save significant production time. Many found the models to be exactly as advertised and appreciated the variety of formats available, making them easy to integrate into different software and workflows. The user experience is frequently highlighted as positive, with people finding the website easy to navigate and purchases straightforward. However, some customers also noted occasional issues with accuracy, specifically mentioning that some models were not true to their advertised dimensions. A few other people also felt that some models were not immediately ready for download or that the resolution was lower than expected, requiring additional work.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability. Customers praise the high-quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and detail of the... See more

User experience

Customers had positive experiences with the user experience. Many found the website interface easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The models are highly detailed and fit our project needs. Very reccomended for startups to refer to 3DModels.org for their 3D asset necessities.

Rated 5 out of 5 stars

We bought a model of simpler version of a car to use as a base for some addon modelling on the car. measurements was spot on and we could fit the prototypes from the first go

Rated 5 out of 5 stars

Only purchased a model from them, but everything came across as expected and worked well. Also came in various products, which is always appreciated.


Company details

Written by the company

3DModels is a team of 3D artists who create 3D models of vehicles, creatures, and objects for film, advertising, and game development companies. They have the largest selection of 3D vehicles on the web.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

258 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding quality

The 3D models available on Hum3D are of exceptional quality, featuring accurate details and excellent craftsmanship. The site is a reliable resource for anyone needing high-standard models for professional projects.

31 August 2023
Unprompted review
Rated 4 out of 5 stars

The model i have bought is good, but

The model i have bought is good, without problem and also communication with support was OK.
I removed one star becouse if I am buying expensive model like this, I do not care about someone politics activism. Why I have to remodel the licence plate where is logo of EU, which is OK an can be usefull, and under are letters UA ... a bit of hypocrisy??

18 August 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Hi Lukas, we are from Ukraine and have been adding UA to our license plates for ten years as author sign.

Rated 1 out of 5 stars

Not good customer service

I was looking to purchase a real item not a drawing !!!! The ad came up why I am trying to order the real item !!!! When I realized my mistake I contacted the company I was told to Bad !!! No refund so I really would not recommend you to anyone

31 March 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Hello, as a shop we do our best to inform visitors that it's a 3D model (virtual product) and not a real physical product to prevent accidental purchases.

On each page you can see the mention of "3D Model" and "Download" in the title and description of the product. Each product has a list of available file formats and technical images in the gallery describing it as a file for software.

In addition, on the checkout page you have to check a box where you agree that you "understand that you are purchasing a virtual product", also on this page we additionally write that it's not a physical product.

Rated 1 out of 5 stars

Not good with customer service

Accidentally ordered VR controllers. Thinking they were real used VR controllers. As soon I saw it was some kind of 3D thing I told them about the mistake and asked for a refund but they refused.

19 July 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Hello, as a shop we do our best to inform visitors that it's a 3D model (virtual product) and not a real physical product to prevent accidental purchases.

On each page you can see the mention of "3D Model" and "Download" in the title and description of the product. Each product has a list of available file formats and technical images in the gallery describing it as a file for software.

In addition, on the checkout page you have to check a box where you agree that you "understand that you are purchasing a virtual product", also on this page we additionally write that it's not a physical product.

Rated 1 out of 5 stars

I thought I was buying an actual chair

I thought I was buying an actual chair, not to sure what I bought but I would like a refund. Please and thank you

15 July 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Hello, as a shop we do our best to inform visitors that it's a 3D model (virtual product) and not a real physical product to prevent accidental purchases.

On each page you can see the mention of "3D Model" and "Download" in the title and description of the product. Each product has a list of available file formats and technical images in the gallery describing it as a file for software.

In addition, on the checkout page you have to check a box where you agree that you "understand that you are purchasing a virtual product", also on this page we additionally write that it's not a physical product.

Rated 5 out of 5 stars

Incredible customer service and detailed model

First of all, the 3D model was incredibly detailed and very realistic for the product. I’m impressed and also it’s layered very well for ease of use with procreate.
Second, I struggled at first to download the correct files and textures and it didnt load correctly onto procreate, but the help team were persistent with me and helped me solve it by sending screenshots and links for what I needed to do. This was very helpful as I am a beginner and using the model for a project.

Very impressed with customer service and the model, will use again.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Lacking integrity

I was unable to get the product or money back after my purchase.
The email address was incorrect and Dima, who runs the site, provided me with a screenshot to show that the product had not been sent due to the incorrect address. With proof of payment from my side and proof of no delivery from the supplier side, I was unable to get the issue resolved. Unfortunately the business lacks integrity and I would advise against it.

6 May 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

We are sorry to hear of your negative experience. Thank you for your feedback, we will try to resolve this issue and provide better service in the future.

Rated 1 out of 5 stars

They suck

They suck. They won't return my refund after making a mistake of purchase
Beware.

24 March 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Hello, as a shop we do our best to inform visitors that it's a 3D model (virtual product) and not a real physical product to prevent accidental purchases.

On each page you can see the mention of "3D Model" and "Download" in the title and description of the product. Each product has a list of available file formats and technical images in the gallery describing it as a file for software.

In addition, on the checkout page you have to check a box where you agree that you "understand that you are purchasing a virtual product", also on this page we additionally write that it's not a physical product.

Rated 1 out of 5 stars

They don't honour their money back…

They don't honour their money back guarantee and will leave you hanging with expensive model that doesn't live up to the (false) advertisement. Internal measurements off by more than 30cm, missing & incorrect structures...BUT they claim the'd consider fixing it if you can provide the correct measurements to them... so go buy yourself an expensive 3d scanner for them to fix these is their solution...

6 March 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

We are sorry to hear of your negative experience. Thank you for your feedback, we will try to resolve this issue and provide better service in the future.

Rated 5 out of 5 stars

Excellent service on a custom build…

Excellent service on a custom build interior. They were willing to make adjustments and fine tune the model to perfection.
I see some reviews saying the price is high, but I feel we got good value given the time it takes to build such accurate and detailed models.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing work!

Amazing work, the 3D car model looks great in the video shots and the model made a perfect impression, I really like Hum3D's work and I hope we do the next project soon.

2 December 2022
Unprompted review
Rated 2 out of 5 stars

Models good prices can bet better

You have good models but wish you had better prices that people can afford, Some people are on a fixed income and can not shell out $600 a model or $1500 for interior . Please consider lowering your prices for people who can not afford this, Thank you. Customer service can be better.
Standard reply received.

"Thank you for your feedback. We're trying to find ways to make models and services cheaper. Please check out our credit package system , you'll see how it works on the video from the page - it also makes services cheaper."
Yes I know but
Still high for those on limited income.

5 March 2023
Unprompted review
3DModels.org logo

Reply from 3DModels.org

Thank you for your feedback. We're trying to find ways to make models and services cheaper. Please check out our credit package system https://3dmodels.org/discount-program/, you'll see how it works on the video from the page - it also makes services cheaper.

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