3 Counties Surveying Ltd Reviews 507

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication throughout the process. However, some customers also noted that due to the company's success, there was an occasional small waiting period for their services.

What people talk about most

Service

Consumers find service to be positive, highlighting the amazing and thorough job done by the team. Reviewers... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Response time

Clients share positive opinions on response times. Customers consistently praise the quick turnaround for... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley and Tony were excellent. We have used them twice and both times had brilliant service. Hayley is really quick to reply to queries over email and Tony’s call after conducting the survey was real... See more

Company replied

Rated 5 out of 5 stars

Tony McKenty carried out a first class level 3 survey on a grade2 listed building for us. His attention to detail was second to none. The survey report was well constructed and backed up by clear phot... See more

Company replied

Rated 5 out of 5 stars

All contacts were quick including Hayley & Liz. Survey was done on time, with plenty of feedback. Through no fault of the surveyor they went back to check the garage, because of no access the firs... See more

Company replied

Rated 5 out of 5 stars

Tony carried out our survey and provided us with lots of helpful information and photos. We were able to contact him after the survey was received to ask further questions which was really useful. I c... See more

Company replied


Company details

  1. Surveyor

Information provided by various external sources

With over twenty years of experience in the industry, Tony Mckenty at 3 Counties Surveying understands that buying a property can be the most stressful, exciting and overwhelming experience most of us ever go through. It’s a huge investment and the jargon can make you feel unsure and uneasy. This is where we come in. We offer comprehensive Residential Valuations, Full Building surveys (RICS Level 3) Homebuyer reports (RICS Level 2)


Contact info

5.0

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, excellent communication. Everyone in the office was really helpful. Tony is really experienced, he called us after the survey and the report was done very quickly. Thanks so much

27 April 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Rhian. Thank you for your lovely review I will pass it on to Amanda ☺️

Rated 5 out of 5 stars

Fantastic level 3 Report

Fantastic level 3 Report. No issues! Great to see the level of detail Tony went into :)

14 April 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hello. Thank you for your lovely review 😊

Rated 5 out of 5 stars

Great service. Lovely people.

Very responsive. Very thorough. And a delight to work with. Highly recommend.

13 April 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Polly thank you for your lovely review I will pass it on to Hayley ☺️

Rated 5 out of 5 stars

Excellent Service

3 Counties did an amazing and thorough job. The survey they completed was extremely comprehensive.

7 April 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Joanne. Thank you for your lovely review. I will pass it on to the team ☺️

Rated 5 out of 5 stars

Would use again, would recommend to others to use.

All contacts were quick including Hayley & Liz.
Survey was done on time, with plenty of feedback.
Through no fault of the surveyor they went back to check the garage, because of no access the first time.
The report came through quickly with plenty of detail and information.
Thanks again.

30 March 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Brian. Thank you for your lovely review I will pass it on to Hayley and Liz

Rated 5 out of 5 stars

We are in Australia and were…

We are in Australia and were considering a house in the UK. Tony sent us excellent information about the process of a UK building inspection. He then managed to fit us in on a Saturday morning. He carried out the inspection early in the morning and was able to phone us in Australia at a reasonable hour despite the time difference. He gave us a very detailed oral report which he followed up within a couple of days with a detailed written report.

14 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Robert. Thank you so much for your lovely review 😊

Rated 5 out of 5 stars

Excellent communication and service

Hayley and Tony were excellent. We have used them twice and both times had brilliant service. Hayley is really quick to reply to queries over email and Tony’s call after conducting the survey was really reassuring. The report was ready in less than a week and Tony was on hand and happy to answer any questions once we’d received the survey. We will be recommending to everyone!

10 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Freya Thank you for using us again and your lovely review. I will pass it onto Hayley.

Rated 5 out of 5 stars

The staff at 3 Counties Surveying

The staff at 3 Counties Surveying, Ltd, including Hayley McKeown, the office manager, were very knowledgeable and helpful during the entire process of having a survey completed on my proposed property purchase. I'm not local to them, so all information had to be handled by email, yet I never felt out of the loop, or had any questions or emails not answered immediately. I would definitely recommend this company to anyone needing professional survey work done on a property.

16 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Lee. Thank you you so much for your lovely review. I will of course pass it on to Hayley

Rated 5 out of 5 stars

Tony the best surveyor

I asked Tony for survey and he was very friendly, straight way booked me for it.
Survey was on Friday and my report I received Monday before 9am.
The report was written very professionally, very detailed.
I will definitely recommend Tony as a best surveyor.

9 March 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Iva. Thank you so much for your lovely review. Good luck with your move. 😊

Rated 5 out of 5 stars

Highly recommend

Tony carried out our survey and provided us with lots of helpful information and photos. We were able to contact him after the survey was received to ask further questions which was really useful. I couldn’t recommend this company enough they made the process really smooth and easy and got us booked in quickly. Thank you to Amanda, Tony and Hayley for being so friendly and helpful.

9 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Izzie. Thank you so much for your lovely review. I will pass it on to Hayley and Amanda

Rated 5 out of 5 stars

Excellent service

Excellent service. Will certainly use again.

26 February 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Mathew. Thank you so much for your lovely review 😊

Rated 5 out of 5 stars

Would highly recommend

3 Counties Surveying are a great company to deal with, recently had a Homebuyers Survey carried out on a property by Liz McKenty. We received a call on the day from Liz with initial feedback and details, she was very helpful and professional and received the report within a day or two.
From start to finish of making contact, the quote and the survey itself all staff we dealt with were so friendly and communication was great, could not fault the service.
We would highly recommend this company to anyone, thank you.

26 February 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Stephanie. Thank you for your lovely review. I will pass it on to Liz and the team. 😊

Rated 5 out of 5 stars

Great Service

Great communication from the point of our initial enquiry. Hayley was very quick in setting up the appointment directly with the estate agent and keeping us informed. On the day of the survey, Tony, the surveyor rang us to give us a general overview of his findings. The written report was with us within 2 working days of the survey. An excellent service.

5 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Tracey. Thank you so much for your lovely review I will pass it on to Hayley 😊

Rated 5 out of 5 stars

Brilliant people to deal with.

Tony McKenty carried out a first class level 3 survey on a grade2 listed building for us. His attention to detail was second to none. The survey report was well constructed and backed up by clear photographs to help us understand the points being raised. We highly recommend this company, the communication was 10/10 and their service’s competitively priced. Well done!

2 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi David Thank you so much for your lovely review. I will pass it on to the team.

Rated 5 out of 5 stars

Very efficient and very helpful

Very efficient and very helpful. Staff very pleasant to deal with. Good price too. Highly recommended.

4 March 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hello. Thank you so much for your lovely review 😊

Rated 5 out of 5 stars

5 stars!

Used them twice now for surveys when moving house. Quick efficient service, really detailed and helpful report, and great communication throughout. Would definitely recommend to anyone

24 February 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Tom. Thank you again for your lovely review. I will pass it on to Hayley.

Rated 5 out of 5 stars

Excellent communication alongside a…

Excellent communication alongside a prompt service. Comprehensive report which identified potential issues. Verbal feedback was also helpful explaining things in realistic terms. Highly recommended

16 February 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Sarah. Thank you for your lovely review 😊

Rated 5 out of 5 stars

Professional and prompt survey!

Tony and Hayley were professional, personable and prompt. The survey carried out was very detailed and I really appreciated the time Tony took to talk me through the various items raised in the report. Thank you both!

26 February 2026
Unprompted review
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Jack. Thank you for your lovely review I will pass it on to Hayley.

Rated 5 out of 5 stars

I would highly recommend Liz at…

I would highly recommend Liz at 3Countiessurveying - all communication was really efficient, thorough and clear. The home buyers survey was excellent and I wouldn’t hesitate to use again - also great to support a small family business Many thanks again

4 February 2026
3 Counties Surveying Ltd logo

Reply from 3 Counties Surveying Ltd

Hi Hayley .Thank you for your lovely review I will pass this onto Liz 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look