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Rated 1 out of 5 stars

SCAM , DON’T USE . I deposited over a week ago by bank transfer and they’ve put no money in my account or returned it. Every time you go on chat they just write the same thing “we have put this forwar... See more

Company replied

Rated 5 out of 5 stars

Im honestly confused with the low reviews here. I used a promo code free bet and managed to win £100 which they paid me in less then 12 hours verification took 30 minutes what really is there to compl... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. I haven’t been able to access my account for almost a month now. Every time I contact support, I just get the same vague explanation that it’s a “technical issue.” Ha... See more

Company replied

Rated 1 out of 5 stars

Stalling verification constantly. Been on live chat 18 times and keep getting fobbed off with excuses. Takes 3 days to verify an ID when others saying completed in one hour? Pointless depositing they... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Fresh online casino


Contact info

2.2

Poor

TrustScore 2 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam site

Scam site, they ask for all the bank account the crddit card pictures fronte vack. Do not use it

18 January 2025
Unprompted review
31bet logo

Reply from 31bet

We are sorry to hear about your experience. Please note that the request for the payment method verification is required by the Regulator which our company has a duty to follow.

Rated 1 out of 5 stars

Scam

Scam, went on the website, registered an account, deposited £10, as soon as it left my bank currently can't access website and saying restricted? Clearly a scam, will be contacting my bank to do a charge back

18 January 2025
Unprompted review
31bet logo

Reply from 31bet

We are sorry to hear about your experience. Please contact us via email so we are able to help you with your issue.

Rated 1 out of 5 stars

Scammers

Same as somebody else. Registered deposited, the following day unable to access saying restricted.Avoid scam company

13 January 2025
Unprompted review
31bet logo

Reply from 31bet

Dear user, we are sorry to hear about your negative experience. Could you please provide your details so we can check the reason for the inconvenience.

Rated 1 out of 5 stars

Security block not allowing access to 31bet website

After setting up account and depositing money and placing bets I was blocked from my account with security message not allowing me to access the website and got no help from 31bet support team.

18 December 2024
Unprompted review
31bet logo

Reply from 31bet

Dear Mrs Bhangal, we are sorry to hear about your experience. Please provide more detail about your account so we are able to check the specific reason and help you solve the issue.

Rated 1 out of 5 stars

I've been waiting for days to withdraw

I've been waiting for days to withdraw. I have to verify the account but I don't understand vis emaiI sent both the front and back of the credit card. both the electricity bill for address verification but nothing. I have this problem, who can help me?

23 November 2024
Unprompted review
Rated 1 out of 5 stars

One of the Worst bookmakers

insane bonus rules and not explained at all. If you activate the bonus you are forced to bet useing ONLY the bonus rules. if you loose your bonus they will also steal you funds.
One of the Worst bookmakers

2 September 2024
Unprompted review
Rated 1 out of 5 stars

AFTER MONTH OF SENDING EMAILS BECAUSE I…

AFTER MONTH OF SENDING EMAILS BECAUSE I COULDNT BET BECAUSE OF SOME INVESTIGATION( didnt get explanation) and after for 100. time, I contacted via chat i get to withdrawl less than half money because of some “wagering requrement” .
Looks like it was their plan to keep me on hold for 30 days as policy says like that so they can pull out this move.
DONT ACCEPT ANY BONUS EVER.
They can cut u because of higher power for real.

12 August 2024
Unprompted review
31bet logo

Reply from 31bet

Dear Bruno, we are sorry for the inconvenience you had to face. As you know, all the bonuses have certain rule hence the reason you were able to withdraw less than expected.

Rated 1 out of 5 stars

scam, bonus policy and funds confiscated

their bonus policy is a complete scam, your deposits merge with bonus and you have only 2 options, complete the wagering requirements (impossible, it's 35x both deposit and bonus) or lose all the money. If you try to withdraw you have to cancel the bonus and everything will be cancelled.
Second, it seems that they can do whatever they want with your real funds and confiscate your real money funds because they state that you violated their terms (God knows which terms), so I had 3200 euros and now I have 50. This should be both scam and robbery in my opinion, How can be that you are still operating? Unbelievable

1 July 2024
Unprompted review
Rated 1 out of 5 stars

stay away from this casino

I had a disappointing experience with this casino. Initially, I had some winnings, but when I activated a bonus, things took a turn for the worse. They restricted me to only playing slots to fulfill the bonus wagering requirement, effectively limiting my options. When I requested to cancel the bonus, they would deduct a the 80% of my previous winnings. It's disheartening to encounter such practices, especially coupled with unprofessional customer service. As a resident of Malta, I intend to escalate this issue to the Malta Gaming Authority (MGA) for further investigation.

5 May 2024
Unprompted review
Rated 1 out of 5 stars

Old Skool Scam

Verified ID, address and proof of payment successfully. Attempted to withdraw and was told to provide proof of IBAN. Done this successfully and then told to provide a video selfie with my ID and a piece of paper with the date on it and their site name. Haven’t heard back.

Appears every attempt is made to make a withdrawal as difficult as possible.

Play at a more trusted site instead.

“ For security reasons, please provide a video verification.
It has to be taken with the front camera, in selfie mode. Hold your phone in one hand and an identity document with paper, on which you’ll write the current date, your full name, the name of our site, and your username. In the video, kindly pronounce the written information in English.”

1 April 2024
Unprompted review
31bet logo

Reply from 31bet

Dear user, we would like to ask you for the detail about your account so we can check the issue you have. Please provide your username or an email you used for the registration on our page.

Rated 5 out of 5 stars

deposits and withdrawals are fast

deposits and withdrawals are fast, you can deposit and play in different currencies. I have been given different bonuses after registration, here's the one after the deposit - I won it back and raised my balance to almost 12

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Nice casino

Nice casino, easy deposit system. Competent staff who will quickly solve any problem.
A very large selection of games and mini-games. A lot of bonuses and promotions. I recommend ;)

24 February 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend 31bet.com

I highly recommend 31bet.com, I have been playing for a long time and have never had any problem. Fast payouts, wide range of bets and high odds. Nice promotions and good contact with customer service.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

31bet - good casino site

I love casino section in this site . Design allows for easy go for each categories. There are many providers . I like the ways to deposit and withdraw. Support is very likely

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Nice casino

+Fast withdrawals
+Nice support service
+clear and visuallynice graphics

I recommend :)

ROGAL1

20 February 2024
Unprompted review

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